Catherines Reviews
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Full brief panties
I've been looking for full brief panties that give me the coverage and material I want for years. I've tried so many brands and styles, but none of them were quite right until I found this one. These full brief panties are just what I've been searching for - they have the perfect coverage and are made of the material I like. I'm so thankful to have finally found a brand that fits my needs, and I can't thank them enough. I give them 10 out of 10 stars!
order with Brittany help
I went to that store over there, and man, it was so clean and nice. The people working there were super helpful, especially Brittany. She really went above and beyond to help me with my order over the phone, so I didn't have to spend hours shopping around. It was so much better than ordering online because I got what I needed right away without dealing with a bunch of boxes. Brittany is seriously the best, and I appreciate her going out of her way to assist me.
Shopping experience with Victoria
I gotta say, I was pretty fed up with the so-so service I was getting until I met Victoria at the New York store. That girl really made my whole shopping trip worth it. Despite the crowds, she totally focused on helping me out and treated me like a VIP. I was blown away by her positivity and how much she knew about all the products. For anyone looking for a shopping experience that's one-of-a-kind, Victoria is your go-to gal.
Bras, Sales
I'm totally obsessed with the sales at this spot! I absolutely love Cacique bras - they have such a great selection of sizes and styles, and the support is amazing. I don't get why some folks don't like the quality of the clothes - I think they're fabulous! The only downside is the prices being a bit steep, but thankfully they always have awesome sales that keep me coming back for more.
Beautiful white faux-fur hooded parka
OMG, I just got this adorable white coat with a furry hood and it's seriously so cute. I'm in love with it! The quality is top-notch and I even got free shipping, which is a major bonus. But man, ordering it was a hassle. I had to start online and then had to call in to actually finish the order. Super annoying! But hey, I finally got my hands on the coat and it's absolutely amazing.
Pink skater dress and biker short/tank top pajamas
Customer service is just not up to par. Even though the website clearly said shipping would be slow, my stuff took even longer than I thought. But when my order finally arrived, I was actually pretty happy with the pink skater dress and the biker short/tank top pajamas. Seems like my expectations for shopping in person and online are always met, but not in the greatest way. The products themselves were awesome, but the whole ordering and delivery process could use some work.
I purchased three cotton tops with 3/4 length sleeves.
Catherine's was my favorite store for many years and I bought most of my clothes from them. Unfortunately, now that they are only online, the quality has gone way down. The cotton is now rough and scratchy, clothes look old after a few washes, and many items are not correct in size or in print ordered. This most recent order I chose three cotton tops from Catherine's catalog in size 3X. When they arrived, all were labeled Jessica London and they were size 30-32! I opened one just to be sure and it was much too big, plus the fabric was unacceptable in quality. In multiple orders over the past year or so, there always seems to be an incorrect item or a delay in shipping. So disappointing. I will now stick to Lands End. I don't know where I'll get pants, though, since no one else seems to offer Catherine's plus size tall. Any ideas?
Clothing
This company treated me like they could care less about me as a customer. They charged me for an order I had not placed and when I tried to get it right they talked down to me and kept telling me that I made the mistake. They were so nasty in the way they spoke to me and I had to hold only for 10 in between each person I spoke to. RUDE and HORRIBLE SERVICE. I guess I just lost $200
Catherines
I placed an order for 4 items. All seemed to go well and got my order number with my tracking number in an e-mail stating that I could expect my items within 5 business days. They were shipped via FedEx Economy which says 2-7 days for delivery. It is now 13 days later and according to Fedex my delivery date is pending. They have changed my expected day of delivery 3 times and have finally changed it to pending. I called them and they have no clue where my package is and told me to call the vendor to file a lost package with Fedex. I called Catherine's and the CS rep tells me that their policy is 10 business days for package arrival (does not match my order confirmation from them) and 20 business days before a lost package claim can be filed by Catherine's. So meanwhile I am out the package and have to call Catherine's back after 20 days before they will take action. Bring back the brick and mortar stores!
Dress, top, etc
I ordered from Catherine’s online. When my order total showed up I paid through my personal account. After pressing place my order, my order total doubled and it was too late to do anything about it. I called Catherine’s and nothing could be done because my order was processing, and they told me it was my fault. It was not! I watched the order total change and couldn’t stop it. The money came out of my account. I called my bank but I would have to place a stop payment but a fee would be applied, so I decided to call Catherine’s again for another 45 minute wait time. They would send me a free paid label to return my items as received. So I returned the one dress I ordered along with the duplicated one. I did not get my full refund as I was told I would. Shipping and handling chargers approximately $30.00 were not reimbursed. You are definitely shopping at your own risk on this website. I have been shopping online at Catherine’s for a long time. Because of this unresolved issue, I am sorry to say that I probably won’t be shopping at Catherine’s.com from here on out. If you choose to order do it by phone.
Yes send in my credit card payment and customers service stated that my payment wasn't received have enjoyed the clothes, but now will never buy anything again from this store after paying my card out this store really disappointed me very much ...gave Catherine very high reviews and my family did to.
wrong
I placed several orders & received 3 items I never ordered in place of items I did order.
It is impossible to talk to someone in customer service.
I have been a Catherine’s customer for years & used to be very satisfied with their products & service. No longer. I am so unhappy with them now.
Be careful IF you order from them.
I probably am done with them.Top, sandals, swim shorts, swim cover
I placed my order on 4-9-2021, and it has not shipped as of 4-29-21, when I sent them an email inquiring when my order would ship the status of my order was changed to “shipped” with a tracking number. But when I track my order it shows that it is “ready to ship” and has not actually shipped! It’s been like that for 3 days! I have always been a faithful shopper of Catherine’s when they had store fronts, but not any more! Never again will I purchase from any of their group of stores. Besides the super long shipping time their prices have sky rocketed, and they tack on a huge handling charge then the big shipping charge. Never again!
I forgot to say that I would have only given them a one star rating but it wouldn’t let me give anything lower than two.
Review with most votes
Top, sandals, swim shorts, swi
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