Perfumes Club65 reviews
This score is based on 65 genuine reviews submitted via US-Reviews since 2023.
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They feel great on, actually — lightweight and comfy, I liked wearing them right away. Shipping was slow, looked like they came from the Netherlands, and the color was different than online. No returns to the US meant I lost about $50, so won't be buying again.
Empty box, messy support
Was opening it and just stared at an empty box, really weird. Customer service told me to file with the carrier but USPS expects the seller to claim — my follow-ups disappeared. Oddly one rep gave a useful tracking tip. Double‑check sellers.
Kept coming back
Started using this a few months ago for small orders, and at first I was skeptical. Turns out product quality is solid for the price, and delivery usually arrives in under two weeks. Not perfect, but overall I’m satisfied and will keep ordering, despite some noisy negative reviews.
Empty box, replacement made it okay
Ordered after seeing it on a friend's counter. First box came empty, annoying, had to file a claim. Customer support eventually sent a replacement and refund—when that replacement arrived I finally felt satisfied, kind of relieved. Slow process, but outcome worked out.
Package went sightseeing
I ordered this for my morning smoothies and it finally turned up, but only after Royal Mail said it was delivered to the wrong place. Seller keeps asking me to fill forms instead of fixing it — kinda annoying, feels like I’m doing their admin.
Finally sorted it out
I hesitated to order because packages vanish at my apartment, honestly. Needed this for my home office, so I was nervous. After I sent door-cam footage they actually fixed it — refunded and re-sent. Still took time and patience, but I'm relieved and pretty happy it ended okay.
Arrived open, had to toss
I got the hyaluronic cream and the jar was open when I unpacked it — different color than my old one, so I didn’t risk using it. Texture looked fine and smelled normal, weirdly, but I tossed it. Tried customer service; they wouldn’t replace or refund and offered zero help. Won’t order from them again.
That 'it's real' moment
tracking updates could be clearer, still happy overall.
Was looking forward to this
I ordered this hoping it’d simplify my morning routine—coffee, quick breakfast, that kind of thing—so I’m annoyed I never got it. Company keeps pointing me to Royal Mail even though the tracking link says it’s on the sender. They even asked for an affidavit like I’m filing legal papers. Customer support was pretty unhelpful, turned a small buy into a hassle. Won’t recommend, bummed about the time lost.
Nice scent, rough delivery
I paid for insured, signature delivery, and they still just left the box on my stoop. When I complained they wouldn’t honor the insurance or send a replacement, said it was on me. So the perfume works, delivery and support did not.
Pleasantly surprised
the blush and foundation feel smooth, not cakey, and the brush is decent. The perfume smells true to the brand and lasts a few hours on me. Packaging was fine, though the outer box was a bit creased. Delivery was on time. I’ll buy again, just maybe expect slim updates.
Delivered on paper, not in my hands
insist on signature or don't buy; if it's important, skip them. Kind of disappointing, honestly.
Thought I was done for, then relief arrived
I was in the middle of a move and desperately needed a firmer mattress topper because my lower back was killing me. They sent the wrong thing and at first I had to fight a bit to get a return — they tried to charge a fee and I was like, seriously? I was skeptical the whole time, but after pushing and complaining they sorted it and the refund came through. When I saw the right amount hit my account I relaxed — worth the hassle.
Empty box, full headache
I nearly chickened out buying a pricey night serum (big splurge for my tired-skin routine), but the site looked fine so I hit buy. Delivery was quick and the box looked oddly perfect — little triumph — until I opened it and the £130 item was gone. No invoice, no samples, only a shrug from support who then asked me to sign a statement saying the whole parcel never arrived. Basically asking me to lie to the courier. My nervousness didn’t vanish; it was right. I still use the other product I ordered, but this left a sour taste.
Was skeptical, ended up impressed
I almost didn't buy — had that sinking feeling you get when a product looks too good online. I'd been burned before by other shops selling "authentic" makeup, so I read every review and hovered over the checkout button for like ten minutes. In the end I ordered three Chanel CC creams and... surprise, they were legit. Boxes had batch codes and expiration dates, the shades matched what I picked, and the formulas felt right. Customer support actually answered my questions quickly and told me how to return if needed — but I didn't have to. Shipping took a bit longer than I'd hoped, but overall happy and kinda relieved.
packaging and support
I hesitated before ordering because the reviews looked sketchy, and that uneasy feeling stuck with me. The items arrived in flimsy boxes, creams and liquids totally untaped, and a couple things were damaged or even wrong. When I reached out, customer service asked oddly specific questions that felt like stalling, then pretty much shrugged and offered nothing I actually needed — no refund, no proper replacement, no real accountability. To be fair, the product itself functions okay, so it's not a total disaster, but dealing with the fallout was a headache. I've dealt with hundreds of companies; at least others tried to make it right. Not what I expected, wouldn't reorder without big changes.
Nice feel, sketchy shipping
weighty in the hand, soft matte finish, buttons click just right, and it just… works. I liked using it right away, plugged in, fiddled with settings, felt kind of smug. What surprised me, though, was the shipping — package actually came from abroad and I only found out when customs slapped on an extra fee. That part was annoying and should've been clear up front. So yeah, product use is solid, but watch out for hidden import costs — learned that the hard way.
Weird shipping situation
I grabbed a bottle because I needed a quick gift for a friend's housewarming and I was also replacing a perfume I lost during a messy move, so I was already stressed. I ordered, then saw some bad reviews and asked to cancel right away. They emailed back saying it was canceled and I'd get a refund in 3–5 days. After two days it still showed pending, so I messaged again. They said canceled, but five minutes later my order flipped to shipped. I called, I messaged, I got nothing back — radio silence. The courier even told me the tracking number wasn't in their system. Customer service kept vanishing. Delivery was a total mess and the back-and-forth made me feel anxious and honestly a bit pissed. I get mistakes happen, but the strange status changes and no clear replies felt sketchy. Not the low-effort experience I needed for a simple gift; won't risk ordering here again.
Kitchen-unboxing disappointment
different angles, the wrapping by itself, close-ups of labels, everything. I get wanting proof, sure, but it turned into a back-and-forth that felt like overkill for a small partial refund. Overall: good texture and scent, packaging and support need work. Mildly annoyed but not furious — just don’t expect a smooth returns experience if something goes wrong.
Empty bottle, full disappointment
the 100ml bottle was literally empty. Like, no mystery leak or half-full — just empty. I felt stupid and gutted, and the whole “special gift” idea died right there. I submitted a complaint through their site and started emailing. At first I hoped it’d be quick, but days turned into emails and half-promises. I sent photos, I even sent them a note about my consumer rights and asked for a refund or a replacement within a week. They replied with parcel weight info — which actually backs up that it couldn’t have been full — but then they refused to resolve it. So now I’m stuck arguing, waiting, and honestly getting pretty fed up. I wanted to believe they’d sort it out; that doubt I had before buying—about safety and service—turned out to be, well, justified. Really disappointed that something I saved for became such a hassle.
About Perfumes Club
Buying perfume online is always energizing since people will browse loads of fragrance and their amazing descriptions. The online store keeps a colossal stock of various kinds of fragrances like EDT, EDP, Body mist, body spray, and colognes from various brands and under a wide range of budgets. Buying online is a relaxing spree particularly when customers get to check a huge inventory of quality perfumes themselves. If you are in search of an online perfume store, then Perfume's Club might be the right plug for you. Read honest customer reviews of Perfume's Club here before considering patronizing them.
About Perfume's Club
Perfume's Club is an online perfumery that offers different types and brands of lifestyle products that are claimed to have been “identified with the universe of beauty”. Belonging to a family, the business is located in Palma de Mallorca.
Products and services of Perfume's Club
Some of the products offered by Perfume's Club include face masks, makeup remover, face exfoliator, face treatment, lip balm, shampoo, hair treatment, eye shadow, mascara, deodorant, shower gel, and more. They offer free shipping on orders above $99.
Compliments, complaints, and tips for Perfume's Club
Have you patronized Perfume's Club before? If yes, we are interested in your experiences and feedback. Do they offer a wide range of lifestyle products, perfume, and cosmetics as claimed on their website? Are their personnel attendants friendly and dedicated? How long do you have to wait to receive your orders? Do they offer a warranty on their products? We look forward to your feedback.
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Categories Perfumes Club
Online Shop | Fashion | Personal care
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Last update: December 2025
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Review with most votes
Isabelle Lancray order
I ordered a product from Isabelle Lancray through Perfumes Club not too long ago. My experience, unfortunately, was pretty disappointing. When my package arrived, I was really b... Read onBy: Elena Conroy