Soft Surroundings - Overall Rating based on 23 reviews
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Defective sweater
I got this sweater from that company and man, it was messed up when it got to me. I hit up their customer service to return it, but nope, they wouldn't take it back. Plus, when I tried to drop a review on their site saying how bad it was, they didn't even post it. They only want good vibes - hiding the negatives. I also tried to get off their email list, talking to customer service and using their site, but no luck. The unsubscribe button on the website is broken, so I keep getting their emails. Dealing with this company was just a straight-up headache.
Clothing items
I had a really bad time with the customer service at that store. The people I talked to were all overseas and had a hard time understanding what I was saying. Their English wasn't great and they just couldn't grasp the simple questions I was asking. It was so frustrating and felt really unprofessional. Honestly, I'm super unhappy with how everything went down.
Soft Surroundings: Mediocre clothing and home goods
As a customer of Soft Surroundings, I have had mixed experiences with the company. On one hand, their clothing and home decor options are unique and stylish. I particularly appreciate their selection of comfortable, flowy clothing that is perfect for lounging at home. The quality of their products is generally good, although I have received a few items that were damaged or not as described.
On the other hand, I have had some issues with their customer service. I have had trouble getting a hold of someone on the phone, and when I have been able to speak with someone, they haven't always been able to help me with my issue. Additionally, their online store can be difficult to navigate at times.
Another downside is that they only operate online, so I can't physically see or try on the products before buying them. This means that I have to rely on the product descriptions and images on their website, which can be hit or miss.
Overall, while I do like the style and quality of Soft Surroundings' products, the limitations of buying everything online and the subpar customer service are downsides that I have to weigh before making a purchase.
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Soft Surroundings: Mediocre cl
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