All reviews of Jerrold Fay
Review about: Saks Fifth Avenue
Makeup, Lipstick, Return
I recently ordered some beauty products online, including a few lipsticks. Everything went smoothly with my order, except for one big problem - one of the lipsticks looked like it had already been used by someone else. It was pretty gross and not very hygienic. I did the usual thing of taking photos, emailing customer service, returning the item with their label, and waiting for a refund. Unfortunately, they didn't have that color in stock anymore, so I didn't get a replacement. The return process itself was easy, and I got my money back quickly once they got the item back. But I was shocked to hear about other customers getting stuff like a can of tuna instead of a fancy ashtray, or fake sandals instead of the real thing. It's obvious that Saks has some serious problems with their warehouse management that they need to fix. After this experience, I'm thinking about avoiding online shopping and just sticking to buying things in person.