Atlassian - Overall Rating based on 24 reviews
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Trello account migration
The migration to Atlassian just really threw me for a loop. They made me move my Trello account over, and bam - all my boards were gone. I've been fighting tooth and nail to get them back, but it's been a total nightmare. I'm honestly thinking about looking for a different tool at this point.
Billing system errors
The customer service at this company is just awful. They never admit when they mess up and instead, they try to make it seem like the problem is your fault. Their billing system is a real headache too - it randomly changes your plan without giving you a heads up, based on the number of agents you have. So, if you happen to add one extra agent, poof - your plan jumps to a higher price without any warning. It's not fair and the company needs to be upfront about how they bill their customers. Dealing with this kind of lack of responsibility and empathy from the customer service team is beyond frustrating.
Software transition
I used that software for a really long time, using it to store a ton of documents for my company. But then, the company decided to go all-in on the cloud, ditching their data center package. And let me tell you, the prices shot up like crazy! It was just too expensive for us to keep using their services. So, we said goodbye to them and switched to a different software that has more features and plays better with other tools. So long, old software provider!
A-ok Product
The product works fine, but let me tell you, the customer support team is just terrible! We were supposed to have our own account manager, but we never even got a call. We had to submit more than 100 support tickets just to get any assistance, it was a complete mess. Once our contract is finished, we're for sure looking for a different solution!
Review with most votes
Software transition
I used that software for a really long time, using it to store a ton of documents for my company. But then, the company decided to go all-in on the cloud, ditching their data ce... Read onBy: maxime