Atlassian Reviews
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Software tools for agile project management
The software tools we're using for agile project management have been really helpful with handling all the different tasks we have going on at our company. I used to think they were mainly for quality assurance teams, but then I saw how the kanban board feature could help keep my team on track with our goals. It's so easy to use the security settings, filters, and customize things to fit our needs, and it's made a big difference in how we all work together on projects. Everyone at the company has been on board with these tools, and we've definitely noticed that we're getting more done and working more efficiently since we started using them.
Software platform subscription
I bought a subscription to the software platform, and it was pretty good in terms of how well it worked. But I'm worried about the company deleting inactive accounts and not giving us a chance to get our data back. It'd be nice if they were more understanding of our needs and gave us more flexibility. Sometimes people might not use the platform very often but still have important stuff on there. Even with that issue, the platform is easy to use and has some good features for managing projects and working together.
Software tools comparison
The software tools this company offers are really top-of-the-line. I've been using their products for a while and haven't run into any big problems. I especially love their Confluence tool - it's super efficient and user-friendly, way better than Zendesk which we used before. One thing I've noticed though is that they rely a lot on addons, which seems to be the norm in IT these days. It'd be great if the main features were strong enough to stand on their own without needing extra addons.
Software purchase feedback
I just bought some software online and had kind of a mixed time with it. The Jira tool was alright for managing projects, but we had some trouble getting the managers on board with using it well. It felt more like they were micromanaging instead of working together with us. However, the Confluence tool was a total game-changer for our team. It really helped us collaborate and be more productive. We depend on Confluence a lot now, and it's made a big difference in how we work and communicate.
Hacked Account
OMG, I'm like super upset with this place! Their service is seriously the worst. Our account got hacked and now somebody else is calling the shots, but we're still stuck paying every month. And they won't even lift a finger to help us sort it out! It's almost like they couldn't care less. I can't wrap my head around the fact that they've been taking advantage of us for two whole years and they still won't own up to it. Not cool, Atlassian!
Charging mess
This company went ahead and added users to my account without bothering to give me a heads up, resulting in me getting charged way more than I was originally anticipating. And even after I made the decision to cancel my account, they just kept on charging me! Dealing with them and trying to get my money back was seriously such a pain. I definitely wouldn't suggest this company to anyone. Do whatever you can to steer clear of them!
Software for agile use
As someone who uses software for agile projects, I've noticed that keeping track of story point stats properly is really tough with the current system. The tools we need for basic Agile practices are hidden behind paywalls, which makes it hard for us to make the most of the platform. The section for Story Points, which is crucial for sprint planning, hasn't really gotten any better in almost ten years, and that just makes the user experience worse. On top of that, having to pay extra for features like Agile Roadmap, Story Point charts, reports, and tracking features that are separate from Epics just adds to the frustration. We just want a simple and complete solution, without all these extra fees.
SaaS product
This SaaS product is seriously the most annoying admin I've ever dealt with. It's like they go out of their way to make everything so dang complicated. It feels like they just throw in every feature that people request without actually considering how it all fits together. It's a total disaster, honestly. Microsoft is the only other company that even comes close to their level of complexity.
Lost Jira and Confluence data
We were using Jira and Confluence, but then they were all like "no more self-hosted Confluence, only in the cloud." We had to switch, and it was a big mess. The instructions were all over the place, and we couldn't even delete the test migration. And to top it off, our Jira site got deleted! It was a nightmare with all those bugs and data loss, ugh.
Overpriced software
This software is way overpriced and a total nightmare. It's like they brought in aliens who don't know a thing about computers to put it together. It's so slow and frustrating to get anything done, I might as well be using a feather and ink to write. Do yourself a favor and steer clear of this total disaster of a product. Save your money and your peace of mind.
Disaster recovery procedures lost
I can't believe how bold this company is. I've been a loyal customer for a while now, but they went and permanently deleted all my disaster recovery procedures just because I hadn't logged in for a couple of months. Seriously? A few months and they think it's okay to erase all that important data? Plus, their emails were tucked away in some hidden folder, so I never even saw them. The lack of communication and understanding is just terrible. I trusted them with crucial info, but they let me down big time. I'm warning everyone to stay away from them because the convenience they promise isn't worth the risk of losing important data.
Trello account migration
The migration to Atlassian just really threw me for a loop. They made me move my Trello account over, and bam - all my boards were gone. I've been fighting tooth and nail to get them back, but it's been a total nightmare. I'm honestly thinking about looking for a different tool at this point.
Billing system errors
The customer service at this company is just awful. They never admit when they mess up and instead, they try to make it seem like the problem is your fault. Their billing system is a real headache too - it randomly changes your plan without giving you a heads up, based on the number of agents you have. So, if you happen to add one extra agent, poof - your plan jumps to a higher price without any warning. It's not fair and the company needs to be upfront about how they bill their customers. Dealing with this kind of lack of responsibility and empathy from the customer service team is beyond frustrating.
Software transition
I used that software for a really long time, using it to store a ton of documents for my company. But then, the company decided to go all-in on the cloud, ditching their data center package. And let me tell you, the prices shot up like crazy! It was just too expensive for us to keep using their services. So, we said goodbye to them and switched to a different software that has more features and plays better with other tools. So long, old software provider!
A-ok Product
The product works fine, but let me tell you, the customer support team is just terrible! We were supposed to have our own account manager, but we never even got a call. We had to submit more than 100 support tickets just to get any assistance, it was a complete mess. Once our contract is finished, we're for sure looking for a different solution!
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Software tools for agile proje
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