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Edgepark
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Insulin Pump Supplies
BE WARNED EDGEPARK is conducting illegal business practices, and theft from customers:
I am a disabled veteran living on disability, who has had MONEY STOLEN BY EDGEPARK.
On Dec 10th, 2021, and order was placed with Edgepark Medical that included a $160 deductible. My deductible had been fully covered in the year due to hospital visits, and I have not paid a deductible all year as my deductible had been reached in Jan 21. (Edgeparks practice is to show the cost of an order if your deductible has not been met). Edgepark charged me $160, even though my insurance also paid for it. That is theft. They are double charging both insurance and customers!
In January 2022, I received my insurance EOB which showed my insurance had paid for the $160 order, as well as Edgepark taking the amount from my bank account so the order was paid for twice. I contacted Edgeparks Billing department, who after ckecking their system agreed the order was paid twice, and then stated I should receive a credit in 2-3 weeks. So I waited...
In March, I followed up with EdgePark billing department, as I had not received the credit to my account. They checked the account and apologized, as they were unsure why it had not been processed as they saw the payment from both myself and the insurance in their system. I was assured they would resubmit it for processing as a return to my credit card, and that it would be credited to my card within the next couple weeks... I waited again...
It is now May 4th, and I have not received the $160. I contacted EdgePark again today to check the status, and was informed that they don't show credit was due or being processed. They also stated they do not have insurance EOB (which they had on prior calls) to verify insurance paid for the order, and that they would need to verify it with insurance which will take added weeks just... all LIES.
This is now over 5 months in with no resolution or expected date of payment. Taking double payments from both insurance and customers is illegal.
Still Waiting...
Tip for consumers:
Contact your pump supplier directly. You can order direct and eliminate this middle man that has no idea how to manage inventory or business. This company will steal from you.
Avoid at all costs... or it will cost you $$$$.insulin pump supplies
They work for the insurance company, not you. A 90 day supply is sent every 3 months, which is > 90 days. Patient is forced to use infusion sets longer than advised. Terrible company.
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