Poynt Reviews
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Reviews (18)
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A Fantastic Experience with Poynt's Point-of-Sale System
As a client of Poynt, I have had a fantastic experience with their services. Their point-of-sale system is user-friendly and easy to navigate, making transactions smooth and efficient for both my employees and customers. The system is also highly customizable, allowing us to tailor it to fit the specific needs of our business.
One of the standout features of Poynt is their integration with various payment methods, including credit cards, Apple Pay, and Google Wallet. This has greatly increased the convenience for our customers and has resulted in more sales for our business.
The customer support provided by Poynt has also been top-notch. Whenever I have had a question or encountered a problem, the support team has been quick to respond and provide a solution.
Overall, I highly recommend Poynt to any business looking for a reliable and customizable point-of-sale system.device setup assistance
I was seriously impressed by the top-notch service I got when I was setting up my new device. Even though I had to cancel a few times because of unexpected stuff popping up, the lady I talked to, Heather Rogers, was super understanding and patient. She walked me through everything really clearly, one step at a time, until I felt completely confident. Because of her, I'm now enjoying this awesome device and I couldn't be happier.
Quick, Knowledgeable, Helpful
I just wanted to share about my experience with a staff member here recently and let me tell you, they were amazing! They helped me quickly and efficiently, but what really stood out was how knowledgeable they were about the products and services. They went above and beyond to make sure everything went smoothly and I really appreciated their helpful and friendly attitude. I am so thankful for the exceptional service I received.
Payment processing service
As someone who uses the payment processing service, I have to admit that overall, I think it's pretty good. The customer service is really awesome and deserves some praise. However, there's one issue I've noticed with the speed of processing certain cards. I've had to cancel transactions more than three times because it just took way too long to get authorization.
Large payment issue
Oh no, I can't believe the situation I'm in! I messed up by going with a payment provider that I won't name. They decided to close my account without a good reason and said they'd refund all my money within a day. But guess what? It's been more than a month and I haven't heard anything. Every time I try to contact customer service, they act clueless and send me to the payment provider, who is also not helpful at all. It's like talking to a brick wall - they never respond to emails or give any updates when I call. What a disaster!
Helpful Worker
I went to this place and met a super helpful lady named Andrene. She answered all my questions so well and made everything easy to understand. I just wanted to give her a big thanks!
Terminal setup
I was having trouble setting up my terminal, kept getting all these error codes. Luckily, Andrene B came to the rescue and walked me through connecting everything. She even followed up with a call to check if everything was running smoothly. I really appreciate her assistance!
Customer service experience
I've always had a great experience with Eric, the customer service guy. He's quick to pick up the phone, super patient, and always friendly. I'm really happy with the service he's given me, it's a big part of why I like the company so much.
Help from a representative
That lady was super helpful and she explained everything really well. She was really patient with me and made sure I understood how to set everything up. I seriously appreciate all the help she gave me, it made things a whole lot easier. Thanks a ton!
Terminal for business
Oh my gosh, this company is seriously amazing! I just got a terminal from them and their customer service is fantastic. Heather was the one who got me all set up, and she was super helpful and friendly. I really can't thank her enough!
New terminal upgrade
Ever since I got stuck with this new terminal, it's been a nightmare. I've been on the phone forever with customer service trying to sort out all the problems, but it's like they have no clue. Every time I try to explain what's going wrong, they conveniently "accidentally" hang up on me.
Point of Sale System Purchase
I have to say, buying this POS system was the biggest mistake I made for my business. I fell for the flashy marketing and promises of efficiency, but let me tell you, I was way off base. The reporting system is seriously lacking, and don't even get me started on the terminal updates. It's a complete nightmare just trying to make simple changes or create reports. The fact that basic features like exporting client lists or showing SKU's sold are missing is just mind-blowing. Do yourself a favor and stay away from this product no matter what.
sneakers
Hey, I gotta give a shoutout to Jessica for the awesome customer service she provided. She really knew her stuff and helped me order my sneakers like a pro. She made the whole process quick and effortless. Props to Jessica!
Terminal set up & customer service
The customer service was amazing! Jack went above and beyond to help me with all my questions. And Andrene, along with the rest of the team, provided excellent support during the terminal set up. Huge thanks to all the ladies!
Setup assistance
The staff member I worked with was fantastic in helping me through the setup process. They were really patient and gave me clear instructions on what I needed to do.
Large payment processing
At first, I liked Poynt because their rates were good and they made it easy to process small payments. But when I had to process a big payment of over $30,000, things went downhill fast. They needed a ton of paperwork like invoices and bank statements before they'd put the money in my account. Even though they said future transactions with the same client would be smoother, the next month was a mess. I tried to charge the same amount, and it got declined. Then they asked for even more paperwork. And that rep, JILL, who wasn't helpful the first time, was involved again. She just didn't get my industry at all. They eventually suspended my account because they said there were risks, even though my business never really had problems in 40 years. The 90-day hold on my money was the last straw. I'm so disappointed in how Poynt treated me. I might have to take this up with their parent company, Godaddy.
Point-of-sale terminal lease
I signed up for a point-of-sale terminal lease as a customer, and let me tell you, it's been a total nightmare. Dealing with three different companies - one for the terminal, another for transactions, and a third for the lease - has been a tangled mess. The constant issues with the terminal itself have been super frustrating. And to top it all off, the 5-year lease agreement just makes everything worse, considering all the problems I've had with the terminal.
Failed online account setup
Setting up my account online was such a pain. No matter what I did, couldn't log in right. Total waste of my time and money. The system was always acting up, and I just ended up feeling mad and let down.
