Trainline Reviews
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Reviews (24)
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Refund process difficulties
I had some issues with getting my refund recently and it just felt like the whole process was way more complicated than it needed to be. It almost seemed like they were trying to make it hard for customers to get their money back on purpose. On top of that, I had a hard time getting a seat on the EMR train and that was really frustrating. It seems like they're not putting as much effort into making customers happy as they should be.
Expensive trains
Trains are way too expensive and never run on time, it's so frustrating! I mean, seriously, why spend so much money on a train that's always late and looks like it's been through a storm? In other countries, trains are much more affordable. Why are they so pricey here? We should be encouraging people to take trains instead of driving, but nope, it's actually cheaper to just drive your own car.
User-friendly booking platform
I thought the booking platform was super easy to use and efficient. It kept my favorite trips saved for quick buying, and I liked getting alerts about any possible delays. Not having to pay booking fees for last-minute tickets was a real plus for my frequent trips.
Easy booking process
The website was so easy to use! I found my tickets super quickly. The search bar worked like magic and pulled up all the options fast. I didn't have to search forever to find the best deal - it was right there. Entering my info and paying for the tickets was a breeze too. Everything was really simple and easy to do.
Ticket purchase
I'll get straight to the point - I bought my train tickets not too long ago, but I didn't really know how the whole experience was until I picked them up. The reminders I got after my first search were kind of irritating and sort of made me feel rushed to make a decision.
Review with most votes
Ticket purchase
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