US Cellular Reviews
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Reviews (25)
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New phone order
I bought 7 brand new iPhones for our company and it was a total disaster. They sent the wrong phones, messed up the address, and I had to deal with broken phones and terrible customer service! They couldn't even activate a phone correctly. This whole situation has been a complete mess and a huge waste of my time and my employees' time. I am extremely unhappy with the entire experience.
New phone purchase
I just got this new phone and man, the service is just terrible! I spent a bunch of money on it and it's not even working right. And they won't even unlock it for me so I can upgrade. I'm telling you, Boost Mobile would be better than this! They can't even speak English correctly, it's like they're not even from around here. I'd rather have a Walmart phone service than deal with this garbage. It's a complete waste of money, so don't bother. Steer clear of these money-hungry folks who can barely speak Chinese.
Switched carriers
The customer service at the store in Pearisburg, Virginia was just awful. The manager was so rude and not helpful at all when I told them how upset I was about my bill going up so much after switching over. It was obvious they weren't trained properly and I ended up feeling like I had no choice but to stick with a company I wish I never changed to. It was honestly the worst experience I've ever had with a phone carrier.
Hidden Charges
The cell phone folks at US Cellular are really getting on my nerves with all these extra charges, and the home internet service is just not cutting it. I keep getting hit with unexpected fees on my bill, and I'm so done with it all. I'm thinking about canceling both my phone and internet services. Can I just cancel and not have to pay that $500 they're trying to charge me for? I could really use some advice on this. Please help me out soon! You can reach me at [email protected].
New phone and internet plan
I just got a new phone and internet plan from this provider and man, I am so disappointed in the service I've been getting. The sales reps straight up lied to me about what I was getting and how much it would cost. They even tried to charge me way too much for internet that didn't even work right. And when I asked to talk to a manager about all this, I never heard back from them. Honestly, dealing with this provider has felt like a total scam, especially after being a loyal customer.
Everyday Basic plan switch
I just switched my prepaid plan at the store to the Everyday Basic plan because they told me it would work in Canada for my trip. But surprise, surprise, when I got to Canada it didn't work like they said. So, I had to call customer service and pay an extra $10 before the plan actually worked. It left me pretty frustrated and kind of feeling like I got played by the store associate who promised it would work. It seems like there's some shady stuff going on with their advertising and that's just not cool as a customer.
Switching to a new carrier
I just switched to a new phone company because my old one was giving me too many issues with their service and customer support. When I first signed up, they said I could make calls over wifi wherever there was wifi, which was important for my job. But it turns out that wasn't true, so I had to find a different option. After looking into it, I found a carrier with better coverage and support that would work better for me.
Transitioned customer
I've been a customer of this company for a while, but when I moved to a new area, the service wasn't as good as before. So, I decided to change providers, but the customer service was even worse elsewhere. I ended up going back to the original company, but sadly, the service was still not great. It took talking to a bunch of different people before finally finding someone who was able to help me. It seems like there should be better training and communication within the company.
New phone issues
I just got a new phone and man, it really sucks! My calls won't go through, my apps keep crashing, and it's blocking people on its own. I've had it with this phone!
Cancelled service unexpectedly
We just canceled our service with US Cellular after more than 20 years and it was a total nightmare. They are a complete scam - can you believe they won't even prorate your bill if you cancel in the middle of a billing cycle? What a ripoff! We're so happy we switched to T-Mobile, it was the best decision we've ever made!
Phone service struggles
I've been dealing with issues with my phone service lately. I've been trying to lower my bill by getting rid of some lines, but it seems like no matter what, they keep charging me the same amount every month. On top of that, the service is terrible - my calls are always getting dropped! It's especially frustrating because I'm almost done paying off my phone. I only have a few payments left, and then I'm switching providers for sure!
International phone plan
The international phone plan this company offers is terrible. Recently, when I was in Honduras, I took out my Sim card to avoid extra charges, but I still got hit with a $15 daily fee for services I never even got. And to make matters worse, I had a second line on the same phone which I only used for half the time, yet I was still charged the full amount every day. When I called customer service to complain and explain that my Sim card was not even in my phone during the trip, the rep just wouldn't believe me. They insisted it was in there, but I know for a fact it was safe in my suitcase the entire 12 days.
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