Hotel Collection Reviews
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2 Aromatic generators
I bought 2 scent machines from this store not too long ago and let me tell you, what a letdown. The timer on one of them was busted from the get-go. After hitting them up about it a bunch of times, I finally heard back from Shan. Can you believe they had the nerve to say that the model I got just 5 weeks back was already outdated? And then they had the nerve to try and sell me some fancy "wireless unit" for an extra hundred bucks. I couldn't believe it!
Diffuser purchase
I bought a diffuser from this company and it was a really bad experience. I bought the diffuser for $200 two months ago and never got it. I tried calling customer service and even filed a claim, but I never heard back from them. It was so frustrating and disappointing.
Diffuser tower purchase
I just bought a diffuser tower from this company and let me tell you, their customer service is the worst. The dang thing just froze up after only 4 months of using it and when I tried to get help, they basically said tough luck and that I needed to fork over more money for a new diffuser. I dropped over $600 on this thing and now it's useless with zero help from them. Seriously, I'm beyond disappointed and annoyed at how they treat their customers.
Diffuser purchase
My diffuser crapped out on me after using it for only 3 months. So I contacted Customer Service and they wanted me to send a video showing the problem. After I sent the video, they said I could buy a new diffuser for $150 bucks. I asked if I could get a free replacement or get my money back, but they turned me down. It was super aggravating, and I definitely wouldn't suggest buying from this company unless you're into throwing your money away.
Defective home scent diffusers
I bought three of these home scent diffusers because they had really nice smells. But, like, two of them just stopped working right after not much time at all. When I asked for a replacement, they made me go through all these troubleshooting steps over and over. I did everything they said, but the diffusers still didn’t work. After bugging them a lot, they told me the warranty was already up and I had to buy new ones. It was so annoying and not fair because the diffusers were messed up for no reason of mine.
Diffuser purchase - costly and problematic
I've been waiting a few months to give my feedback on the diffuser I bought, and I have to admit, I'm pretty disappointed. I feel like the diffusers cost too much for all the problems I've had. One of the big issues I noticed was that the two diffusers I got didn't match up, especially when it came to the long hose they came with - it was all bent out of shape and made the diffuser not work right. On top of that, there are these rubber pieces that look like donuts that come with the diffuser, and one is bigger than the other. They keep falling into the bottles, which is annoying and makes the diffuser not work well. All in all, I'm not happy with how the diffusers are made and I'd like to get a refund.
MiniPro Diffuser set and VIP program
The VIP program is a SCAM and they just want your money.
I was lied to about reimbursing my shipping costs when they were the ones who did NOT include a shipping label which they promised they would.
The total cost was $120.65, which I never would have paid if they told me they WOULD NOT reimburse. However, I have it in writing that THEY WOULD. But they refuse to honor this since I cancelled the VIP program.Studio Scent Diffuser
I purchased two studio scent diffusers in Sept 2022. At first I was so happy with them - I had them in different areas and loved the scent (24 Magic). I had family and friends ask me about the scent and three of them purchased the studio scent diffuser as well. Within a few months two of my friends asked me if I had any issues with my diffusers and I said "no" (and honestly thought it was just bad luck they received troublesome equipment) and told them to call customer service. Then about seven months after my purchases, one of mine stopped working. I reached out to customer service and they said since it's out of their warranty period they would offer me one at a discount. I understood and paid for the replacement. Three months later the replacement stopped working and had to be replaced again. Less than a year from the purchase date the second one started to make a loud noise. After several troubleshooting procedures that customer service recommended nothing worked - the unit still makes a sound noise. Finally, customer service responded with "we can replace it for $150". At this rate every few months I will have to purchase a new diffuser as the company does not stand by their equipment. If you are willing to replace your equipment frequently at your cost then this is the product for you. Personally I am highly disappointed at their response and quality of the diffuser. I guess my friends and I were unluckily and we received faulty product that HC won't replace (because conveniently its out of the warranty period - which is one month).
In case it isn't abundantly clear the diffuser doesn't work after a few months and HC will not replace it. I am extremely dissatisfied with the product.STUDIO SCENT DIFFUSER
My anticipation was high when I acquired a $300 diffuser to enhance my living space. Regrettably, my enthusiasm has turned to disappointment as the diffuser has stopped functioning after just three months of use.
Initially, the diffuser's sleek design and features seemed promising. However, its abrupt failure has left me questioning the product's quality and value. Customer support's unhelpful response compounded my frustration.
Given the high price and short lifespan, I cannot recommend this diffuser. It's essential to weigh options carefully and consider alternatives before investing in such products.Tower Diffuser and scent oil
Worst customer service ever. I purchased items on a Fathers Day special. They overcharged me and didn't send the right products. They ended up charging extra $20 handling fee for returning the "wrong shipment".
I would never consider purchasing anything from them.Tower diffuser
Bought the Larger Tower Diffuser. Received a totally different remote with less functions. Customer service said, We had issues with the original one and now offer the one you received. This is not acceptable, it has no timer function like the one shown. Plus this unit doesn't cover a 800 foot area. All it is a cheaper Studio diffuser on a extended cylinder. This Company are mis-leading the customer. You can't show something for sale and send a different product. The Department of Consumer Affairs will be notified.
Review with most votes
Tower Diffuser and scent oil
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