CarmelLimo28 reviews
This score is based on 28 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Highway wrench moment
I was picked up for an early flight last week and thought, okay, easy — the car seemed clean and the driver polite at first, until the car died on the highway. The driver dug a wrench out of the front seat and spent almost an hour fiddling with it while we sat in the lane, which felt... unsafe, honestly. Company support was useless; they basically said they couldn't send another car and told us to call police — not exactly reassuring when you don't know the area. Eventually someone did show up, rescued us and got us to the airport, so credit where it's due. Still, the whole thing was unnerving, and then the replacement driver hinted hard about a tip. Not perfect, but we made the flight.
Caramel smell, a weird desk, and then relief
when we walked into our apartment and everything was where it should be. No drama. I’d been burned before by long waits and hidden fees elsewhere, so I was bracing for the worst. It wasn’t perfect — they did ask for a little extra cash for tolls and a tip, which felt odd — but in the end we were safe, on time, and oddly relieved. Would I do it again? Probably, with a bit more cash ready and less panic next time.
Terminal saga that turned into an Uber rescue
car won't start. Their suggestion? Wait... maybe, or arrange something yourself. No timeline, just wishy-washy. I told them I'd grab an Uber and also to cancel the return ride; the rep got oddly defensive, like I was lecturing them on car maintenance. So yeah, annoying. On the bright side, Uber showed up, I made my meeting, and I rebooked my ride home with someone else — smooth as that. Lesson learned: always have a Plan B. A little irritated by the customer interaction, but relieved it all worked out in the end.
Midterminal mess
wheelchair space, room for three bags total, polite driver. Yeah, I should’ve known to lower my expectations, but you know how it goes — you see a reasonable rate and you think, fine, it’ll be fine. That doubt was nagging in the back of my mind though; I kept picturing a tiny sedan and awkward smiles. Turned out the doubt was on the money.
When Newark felt like a game of phones and clocks
our flight was delayed, we called the driver, she said “don’t worry, I’ll wait.” Felt relieved, honestly. Then we step outside and the company hits us with an extra charge — not small — saying she’d been waiting two hours and they wanted another $90 on top of that. Cue the tired, confused faces. We showed the confirmation that said pickup time, and even pointed out their office sent the driver early, but nope, they still made us pay. Ended up paying almost $300 to go eleven miles. The driver tried, but her English was shaky, which made a simple exchange feel like charades. To be fair, we got home safely — and that was a relief — but the whole ordeal left a sour taste. My initial doubts about booking were... justified, mostly. Slight relief that we didn’t miss anything major, but I won’t trust this company again.
Not the way to start a trip
this pick-up really ruined the start of our vacation. We used the transfer the moment we landed on the first day of our trip, thinking it would be a straightforward ride to the hotel — that was the plan. At first glance the car itself was actually tidy, which was weirdly reassuring (the seats were comfy and the air conditioning worked great), so we told ourselves it would be fine. Then things went downhill fast.
We booked through the usual channel a few days before flying. The confirmation email did mention tolls and tipping, which we noted but figured we’d deal with once the service was provided. The driver met us at arrivals and before even properly saying hi he bluntly told us, in a rude, clipped way, that tips and tolls were not included and that we had to pay him directly. Odd to be told that right away, especially before he’d done anything for us. We said okay, because yes, the email mentioned it — but the tone set off alarm bells.
During the ride he was nearly silent, but not in a normal quiet-driver way. There were weird little signs: constant beeping from somewhere, short angry exhalations, and some pretty aggressive driving — tailgating and sudden honks. It felt tense, like watching someone whose temper was simmering under the surface. We exchanged a couple of nervous looks and tried to keep it casual, reminding ourselves to stay calm and not make a fuss on day one of vacation.
As we neared our stop he suddenly demanded payment for the toll and expected a tip immediately. He showed us the payment screen and the tip options were right there. We tried to be straightforward: we’ll pay the toll (which, spoiler, turned out to be under seven bucks), and we’ll tip after the ride if appropriate. I said out loud that we didn’t feel comfortable tipping because of the way he’d spoken to us from the start. That’s when everything exploded.
He started yelling — really aggressive, full-on shouting — saying he’d drive us straight back to the airport and that we’d have to “deal with his company.” We told him calmly that we would pay the toll and we didn’t understand the meltdown, but he wouldn’t stop. He kept shouting, telling us to shut up, accelerating and driving like someone on edge. At one point I told him I would call the police, and honestly he didn’t seem to care at all. It was scary — not like uncomfortable, but like being trapped in a car with someone who wasn’t in control.
We tried every route to calm things down. We said “we’ll give you the money now” and that apparently helped a little — he turned down the volume of his shouting, enough to drive us back to the hotel. In the end the toll was $6.94 and we chose the smallest tip option on the screen just to get out of the situation. It’s embarrassing to admit that we paid more to get away from him than the service was worth. There’s a lingering, stunned feeling about how quickly a small disagreement escalated into someone threatening to basically hold us hostage.
Two unexpected things stuck with me: one, the car itself was clean and comfortable (which made the whole aggressive behavior feel even more inexplicable), and two, the driver’s English was pretty broken, which probably made communication worse and maybe made him more frustrated. I could be wrong, but it also looked like he might have been under the influence — he didn’t seem steady mentally or emotionally. Whatever the cause, someone in that state shouldn’t be behind the wheel of paying customers.
We are reporting this to the booking company. It’s not just that the driver was rude — it was dangerous and unnerving. I’m still baffled that a person who acts like that would be allowed to operate for a big service. So yeah, avoid this transfer if you can. If you absolutely must book, be wary, keep your phone charged, and maybe try to get another driver if anything seems off. We’re still processing the start of our holiday, and we definitely won’t use that service again.The moment I exhaled
flight on time, driver waiting, luggage loaded. But right after a half-hearted hello he plunged straight into “tolls and tips not included” — blunt, a little rude, like we already owed him something. Fine, we thought, we’d read the email about fees. Still, it felt off to be told about tipping before the ride even began. Normally you tip after decent service, not upfront, but okay, whatever—little red flag.
Pick-up Newark Airport
This company was just awful on our trip! We were supposed to get picked up at Newark airport, but our flight was delayed so we showed up later than expected. Even though we called the driver and were told they would wait, we got hit with a $90 extra fee when we arrived. They said they'd been waiting 2 hours, but it was their mess-up for sending the driver early. We showed them our confirmation and tried to explain, but they stuck to charging extra. We ended up shelling out nearly $300 for an 11-mile trip! On top of that, the driver could hardly speak English, so talking was a struggle. We won't ever be using this company again.
Recent transfer service experience
I had a really bad experience with a recent transfer service. The driver who was supposed to pick me up was unprofessional and couldn't communicate well. He seemed frustrated and had trouble finding where to go, so it took longer to get to my destination. I felt really nervous and uncomfortable during the ride. To make matters worse, I left a bag in the car by accident. I contacted the company right away, but they haven't been helpful in getting my bag back. It's been 5 days and I still don't have any updates, which is really frustrating and worrying me about my stuff.
Reserved pickup for hospital transfer
I had a really bad experience with this company. I had a reservation for a pickup at a certain time and place, but when I called to see if they could come earlier, they not only wanted to charge me more but also said they couldn't do it any sooner. I waited for over an hour, and they still couldn't get a car to me until the original time, but they still wanted to charge extra. When I told the dispatcher about my frustration, they just canceled my reservation and left me stuck at the hospital. Their service was absolutely awful, do not use them.
Payment mishap
I can't believe how bold this company is! They took my money, promised me one thing, and then totally changed the game on me. They said they had availability, but when it came down to it, they couldn't deliver. And they even gave me a lower quality vehicle without giving me back the extra money. Is this some kind of twisted prank?
JFK to Times Square taxi service
We had booked a taxi to take us from JFK Airport to Times Square, but when we arrived and got our luggage after a long 14-hour flight, the taxi never showed up. We tried calling them multiple times, but no one answered. It was really frustrating that they didn't communicate with us and didn't provide the service we paid for. We even sent them an email through their website, but got no response. To top it off, they had already charged us for the ride. In the end, we were stuck without a ride or a refund. I definitely wouldn't recommend using this service in the future. It's probably better to just get a taxi right at the airport for a more reliable and stress-free experience.
Airport transfer service
My experience with the airport transfer service was really disappointing. When I got to Boston Logan Airport, I realized the meeting point they gave me was at a totally different airport, messing up my whole travel plan. I tried calling for help, but the phone numbers were no good - nobody picked up or the voicemail was full. It was super frustrating and annoying how disorganized they were. I had no choice but to take a local taxi to my hotel, which made my trip way more stressful than it needed to be. And to top it off, when I got to my hotel, the driver had left a mean message saying I never showed up, even though it was their mistake for giving the wrong meeting spot. It was a rough start to my trip, for sure.
On time car, best price, clean and comfy
The car was great, really comfortable, and the driver was really nice. Plus, the price was way better than other places I checked out in New York City. And I even had a coupon to save some money. The only downside was that I could only make a reservation over the phone, and their website was a bit glitchy.
Quick booking, on time driver
I called to rent a car and it was really quick. They told me all the prices right away. The person I spoke with even used my coupon code for me and sent me an email to make sure everything was all set. When the driver arrived to pick me up, they were right on time and the car was really clean. The ride was quick and the driver even gave me a hand with my bags.
Prepaid trip with undisclosed tipping and hidden charges
It can be so frustrating when you've already paid for a trip upfront, only to have the driver hit you up for a tip at the end. Not everyone carries cash these days, so it would have been nice to know in advance that tips were expected. It's really not cool to surprise customers with this kind of thing after the fact. And those sneaky charges like tolls should definitely be mentioned when you're booking, since not everyone knows about them. Companies need to be straight-up about all their fees to avoid catching customers off guard.
Quick and efficient service for emergency trip to the hospital with elderly man
I had to rush an old man to the hospital real quick, so I needed a ride fast. I gave Carmel a call and they showed up in just 15 minutes. The driver was on time and really nice, helped us both get in and out of the car. I'm getting paid to write this, but honestly, I would totally call Carmel again if I ever need a ride.
Experience with the service
My recent experience with the service was really frustrating. I tried to book a car using the app, but kept getting error messages. Even though I made other plans, a car showed up out of nowhere, so I had to cancel my reservation. And to make matters worse, I still got charged for tolls and tips for a ride that never happened. This isn't the first time I've had problems with this service, and it seems like they're just trying to rip off their customers.
Airport transfer ride
I took a ride with you guys from Chelsea in NY to Newark Airport not too long ago. You guys said the fare would be $69.50, but when we got there, I ended up having to pay $92 plus tip. That wasn't the total amount like we were told initially.
Out-of-town travel service
I've been using this transportation service for years and let me tell you, they never let me down. Their door-to-door service is top-notch, always making sure I have a smooth and comfy ride. The drivers are not just good at driving, they're also super nice and professional, which really makes the whole experience great. I've taken trips out of town with friends using their service, and we always find the price to be fair for the awesome service we get. It's totally worth every penny.
About CarmelLimo
CarmelLimo, also known as Carmel Car and Limousine Service, is a transportation company based in New York City. It specializes in providing limousine and luxury car services for a variety of occasions, including airport transfers, weddings, proms, and other special events. The company has a reputation for offering reliable, professional, and comfortable transportation solutions. Founded in 1978, CarmelLimo has grown significantly over the years and has expanded its services to offer global transportation options in many cities worldwide, making it one of the largest limousine services in the world. Through a user-friendly booking system, including a mobile app and website, customers can easily reserve their rides in advance.
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Categories CarmelLimo
Car Services | Airport parking and transfer
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Last update: October 2025
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Review with most votes
On-line car service prepaid tr
The drivers were great - so responsive, nice, and they knew their stuff. The driver from the East Side to LGA went the quickest way possible without me even having to ask, makin... Read onBy: kennedy