CarmelLimo Reviews
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Reviews (21)
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JFK to NJ ride
I was completely impressed by the awesome and affordable service I got from this company. I had to get a ride from JFK to NJ, and after Uber and Lyft gave me crazy expensive quotes, I figured I'd give this service a shot. The price was way better, and the ride itself was even better than I thought it would be. The driver was super professional, right on time, and the car was clean and comfy. Forget those other apps - this one is the way to go if you want top-notch service without breaking the bank. I'm a loyal customer now and will definitely be using this service anytime I need a ride from now on.
Airport transportation service
I recently used the airport transportation service when I landed at JFK on a rainy day. I went to the transportation desk and got a car real quick, and I was happy to see it show up in just 7 minutes like they said it would. The driver was nice and got me where I needed to go without any problems. The car was super clean, which made me even happier with the whole experience. Plus, the price was really fair, even better than other options I looked at. I'll definitely be using this service whenever I need to get to or from the airports in NYC from now on.
Airport transfers, multiple occasions
I used this service for airport transfers on my trip to NYC and I have to say, I am really impressed. Even though I saw some bad reviews, I went with my gut and decided to try it out. And I'm really happy I did! The service was awesome the whole way through. The communication was top-notch, the drivers were super professional, and the cars were clean and cozy. I didn't run into any delays or problems on any of my four transfers. I'll definitely use this service again next time. Thanks for the great experience!
Out-of-town travel service
I've been using this transportation service for years and let me tell you, they never let me down. Their door-to-door service is top-notch, always making sure I have a smooth and comfy ride. The drivers are not just good at driving, they're also super nice and professional, which really makes the whole experience great. I've taken trips out of town with friends using their service, and we always find the price to be fair for the awesome service we get. It's totally worth every penny.
Pick-up Newark Airport
This company was just awful on our trip! We were supposed to get picked up at Newark airport, but our flight was delayed so we showed up later than expected. Even though we called the driver and were told they would wait, we got hit with a $90 extra fee when we arrived. They said they'd been waiting 2 hours, but it was their mess-up for sending the driver early. We showed them our confirmation and tried to explain, but they stuck to charging extra. We ended up shelling out nearly $300 for an 11-mile trip! On top of that, the driver could hardly speak English, so talking was a struggle. We won't ever be using this company again.
Recent transfer service experience
I had a really bad experience with a recent transfer service. The driver who was supposed to pick me up was unprofessional and couldn't communicate well. He seemed frustrated and had trouble finding where to go, so it took longer to get to my destination. I felt really nervous and uncomfortable during the ride. To make matters worse, I left a bag in the car by accident. I contacted the company right away, but they haven't been helpful in getting my bag back. It's been 5 days and I still don't have any updates, which is really frustrating and worrying me about my stuff.
Quick booking, on time driver
I called to rent a car and it was really quick. They told me all the prices right away. The person I spoke with even used my coupon code for me and sent me an email to make sure everything was all set. When the driver arrived to pick me up, they were right on time and the car was really clean. The ride was quick and the driver even gave me a hand with my bags.
Quick and efficient service for emergency trip to the hospital with elderly man
I had to rush an old man to the hospital real quick, so I needed a ride fast. I gave Carmel a call and they showed up in just 15 minutes. The driver was on time and really nice, helped us both get in and out of the car. I'm getting paid to write this, but honestly, I would totally call Carmel again if I ever need a ride.
On time car, best price, clean and comfy
The car was great, really comfortable, and the driver was really nice. Plus, the price was way better than other places I checked out in New York City. And I even had a coupon to save some money. The only downside was that I could only make a reservation over the phone, and their website was a bit glitchy.
On-line car service prepaid trip
The drivers were great - so responsive, nice, and they knew their stuff. The driver from the East Side to LGA went the quickest way possible without me even having to ask, making sure I got all my rider rights. Paying ahead of time was totally worth it for this ride.
Reserved pickup for hospital transfer
I had a really bad experience with this company. I had a reservation for a pickup at a certain time and place, but when I called to see if they could come earlier, they not only wanted to charge me more but also said they couldn't do it any sooner. I waited for over an hour, and they still couldn't get a car to me until the original time, but they still wanted to charge extra. When I told the dispatcher about my frustration, they just canceled my reservation and left me stuck at the hospital. Their service was absolutely awful, do not use them.
Payment mishap
I can't believe how bold this company is! They took my money, promised me one thing, and then totally changed the game on me. They said they had availability, but when it came down to it, they couldn't deliver. And they even gave me a lower quality vehicle without giving me back the extra money. Is this some kind of twisted prank?
JFK to Times Square taxi service
We had booked a taxi to take us from JFK Airport to Times Square, but when we arrived and got our luggage after a long 14-hour flight, the taxi never showed up. We tried calling them multiple times, but no one answered. It was really frustrating that they didn't communicate with us and didn't provide the service we paid for. We even sent them an email through their website, but got no response. To top it off, they had already charged us for the ride. In the end, we were stuck without a ride or a refund. I definitely wouldn't recommend using this service in the future. It's probably better to just get a taxi right at the airport for a more reliable and stress-free experience.
Airport transfer service
My experience with the airport transfer service was really disappointing. When I got to Boston Logan Airport, I realized the meeting point they gave me was at a totally different airport, messing up my whole travel plan. I tried calling for help, but the phone numbers were no good - nobody picked up or the voicemail was full. It was super frustrating and annoying how disorganized they were. I had no choice but to take a local taxi to my hotel, which made my trip way more stressful than it needed to be. And to top it off, when I got to my hotel, the driver had left a mean message saying I never showed up, even though it was their mistake for giving the wrong meeting spot. It was a rough start to my trip, for sure.
Prepaid trip with undisclosed tipping and hidden charges
It can be so frustrating when you've already paid for a trip upfront, only to have the driver hit you up for a tip at the end. Not everyone carries cash these days, so it would have been nice to know in advance that tips were expected. It's really not cool to surprise customers with this kind of thing after the fact. And those sneaky charges like tolls should definitely be mentioned when you're booking, since not everyone knows about them. Companies need to be straight-up about all their fees to avoid catching customers off guard.
Experience with the service
My recent experience with the service was really frustrating. I tried to book a car using the app, but kept getting error messages. Even though I made other plans, a car showed up out of nowhere, so I had to cancel my reservation. And to make matters worse, I still got charged for tolls and tips for a ride that never happened. This isn't the first time I've had problems with this service, and it seems like they're just trying to rip off their customers.
Airport transfer ride
I took a ride with you guys from Chelsea in NY to Newark Airport not too long ago. You guys said the fare would be $69.50, but when we got there, I ended up having to pay $92 plus tip. That wasn't the total amount like we were told initially.
Electronic reservations
I've had a terrible time with this company three times now. I tried to book a ride online, but they called later on to say they couldn't find a driver. That's just not right. I really recommend staying away from this unreliable company in Austin.
Canceled ride to NYC
I rented a car from this place, figuring I could cancel last minute if needed. Turns out, they didn't refund me when my flight got canceled due to the weather. Taxis are definitely the better option.
Review with most votes
Out-of-town travel service
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