Aventuron Reviews
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Outdoor gear
My experience with this store really let me down. I had problems from the get-go when I made my order. The customer service was not good - the staff wasn't helpful at all and they didn't communicate well. And let's talk about the shipping - it took forever for my order to get to me. By the end of it all, I was just frustrated and disappointed with my whole shopping trip at that store.
Bird bag purchase
I bought a bird bag from this company and ended up having a not so great time. I ordered the bag and then heard nothing about it. When I finally contacted customer service, they told me the bag wasn't available and would refund my money. It was frustrating how I wasn't kept in the loop, especially since the bag was pricey. It's been months now and I still haven't received that $100+ bird bag I ordered.
Surly Preamble Drop Bar
I had a pretty rough experience buying the Surly Preamble Drop Bar from this online store. I waited a whole week for the bike to show up, and when it finally did, it was a total mess. The brakes weren't connected to the wheels, the handlebar wasn't taped, and the brake cables were a mess. I was told the bike needed assembly before shipping, but I didn't expect it to be this bad. I ended up having to shell out an extra $100 at a local bike shop to get it fixed up. Between the unexpected cost and the hassle, I'm really not happy with how things went down with this purchase.
Mountain bike purchase
I just bought a mountain bike from this company and man, it was a total nightmare. I paid the whole amount and they kept giving me delivery dates that just never happened. They said the item was out of stock from the manufacturer, but when I checked with the manufacturer, they said they always had it in stock. I had to shoot emails back and forth with Aventuron a bunch of times before they finally said they would give me a refund. It really sucked to see this company have such bad communication and not taking responsibility. So, if you're thinking about doing business with them, just be careful!
Mountain bike accessories
I gotta tell you, my recent trip to this bike shop for some accessories was a total letdown. They're closed three days a week, so my stuff took forever to ship. Plus, when I tried to get some help, the customer service was super rude and unapologetic. It seems like they don't even keep much stuff in stock and have to ship it all from the manufacturer. That just means more waiting time, especially for big brands like Helly Hansen. Bottom line, my time at this store was a bummer, and I wouldn't suggest it to anyone else.
Fly line purchase error
So, here's the deal – I messed up and bought the wrong fly line from you guys online. No biggie, mistakes happen. I shot an email over to your customer service team right away to let them know what happened. It took them about a week to get back to me, which was a bit annoying, but they did give me the lowdown on how to send the package back for a refund.
I did exactly what they said, shipped the package back all nice and unopened, but here's the kicker – still no refund. I've sent a bunch of emails following up on the situation, but it's been crickets on their end. Pretty frustrating, I gotta say. Wish I had done more homework on your company before pulling the trigger on that purchase.
At this point, I'm thinking about reaching out to the Better Business Bureau to try and get this mess sorted out. Just want to get my money back and put this whole thing behind me, ya know?MALONE RACK PADS
10 Days after ordering, I can't get a phone call returned or though to this company. The main number says the mailbox had never been set up. Emails which claim to be returned within 24 hours go un-responded to. Voicemails go unreturned from another number for them I found. They also charge your card before shipping item (or possibly evenhaving item). Had to have charge removed from card. They have "0" customer service from my experience. What a waist of my time. Go with someone more reputable.
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