Cleo - Overall Rating based on 28 reviews
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Recent online purchase
I recently bought something online and ended up being pretty let down by the service. They talked a big game about all the awesome perks and stuff, but when push came to shove, they didn't deliver. It felt like they hooked me in with false promises and then didn't follow through.
Trying to update my email
Oh my gosh, I've been trying to change my email address for weeks, but no one is responding to my messages! I just want to be able to log in and check my stuff, is that really too much to ask for?! If this continues, I might just want to cancel everything and get a refund.
Cash advance app
I just tried out this app for a cash advance and man, I was really taken aback by how rude the chat robot was. It straight up cursed at me and even had the nerve to make some snide remarks about my spending habits. That kind of unprofessional behavior is just not cool and honestly, it left me feeling pretty sour about the whole experience.
Extra funds for Christmas
I just had to add an extra 20 bucks to my account to help out with Christmas for my daughter, since I'm getting by on full disability. I was actually pretty impressed by how easy and smooth the whole thing went down on your platform. The website was super easy to navigate, and I was able to get the transaction done fast without a hitch. The extra money showed up in my account real quick, and I could start using it right away. I really appreciate the help and convenience your service provided. Thanks a ton, Cleo, for helping me bring a bit more Christmas joy to my family.
Unreceived advance
I had a bad experience recently with this service that used to give me advances. I've used it a few times before and always paid back the advances on time. But last month, on April 29th, I tried to get an advance and never got it. Now, the app says I owe money for an advance I never actually got. I've tried contacting them through the app and my email, but no response yet. And I can't even remove my card info from the app, so I had to cancel my card to avoid getting charged for an advance I never got. This lack of response and communication is not okay, and it's really frustrating and disappointing.
New member approval disappointment
I was super excited to finally get approved as a new member, but when I checked out the numbers, I was kind of disappointed. My direct deposits were almost $3000, but after the $20 advance fee, the $6.99 Cleo membership fee, and another $3.99 for the transfer fee, I basically had nothing left in my account. It's really frustrating to feel like I'm getting charged for every little thing right after becoming a member.
Quick and easy purchase
It's really quick and easy to make a purchase on this site. I was feeling a bit bummed out during the holidays because I couldn't splurge on more things, but I understand now. If you need your stuff right away, you gotta shell out a little more cash, but trust me, it's worth it. They even keep tabs on your purchases, which I think is pretty neat. I highly recommend checking out this place.
A satisfactory experience with Cleo
I've been using Cleo for a while now and I have to say, it's been a pretty decent experience overall. One thing I really like about the company is that they have a really user-friendly app. It's easy to navigate and everything is laid out in a way that makes it simple to find what I'm looking for.
Another thing I appreciate about Cleo is their customer service. Whenever I've had a question or issue, I've been able to get in touch with a representative pretty quickly. They're always friendly and helpful, which is something I really value.
One thing I will say is that Cleo doesn't have a ton of features compared to some other companies in the same space. For example, they don't have a budgeting tool or anything like that. However, they do have a feature that allows you to round up your purchases and save the difference, which is a nice touch.
Overall, I'm happy with my experience with Cleo. The app is easy to use and the customer service has been great. While they don't have as many features as some of their competitors, they still offer a solid service.
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