Cleo - Overall Rating based on 28 reviews
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Money app
This money app is awesome! It really helps me manage my money and avoid spending it all on random things. Even though I'm just 12 years old, I think it's important to learn how to save, you know? Cleo has become my go-to for budgeting - it lets me know when I'm overspending and when I need to relax. I appreciate how transparent and upfront it is with me. Also, it's really user-friendly and the design is pretty cute too!
Credit builder removal due to lost card
I had a really bad experience with this company. I lost my credit builder card recently, and they just went ahead and closed my account without even giving me a heads up. And on top of that, they kept taking money out of my bank account without asking. It's totally not cool and it's been super stressful for me. I would definitely steer clear of this company and not recommend it to anyone.
Budget feature utilization
The budget feature on that app really helped me out a lot. It let me see where I was spending money and where I could maybe save some more. It was easy to use and made it simple to keep track of all my expenses. I liked that it gave me detailed info so I could make smarter choices about my money. All in all, I think it's a great tool for staying on top of my finances.
Unauthorized account opening
I found out a while back that someone opened an account in my name and address without asking me first. When I reached out to the company, they couldn't tell me who did it or what email address was used. Plus, they used a bank from overseas to open the credit card and didn't check who I really am. Even though they said they would get back to me, I haven't heard anything from them since. It seems like this company is running some shady business, so I suggest avoiding them at all costs.
Quick loan and credit app
Cleo is great! She helps you out by letting you borrow money and improve your credit score. She also gives you tips on budgeting your money. And, she's even nice enough to have a chat with you. It's pretty awesome!
Cancelled order, double payment issue
I had a pretty bad experience with my order from this company recently. I canceled my order, but they ended up charging my account twice anyway. I tried contacting customer service about it, and they asked me to send a picture of the transaction. After I did that, they just said they didn't know why it happened and couldn't do anything to fix it. I'm feeling really frustrated by their lack of accountability and inability to resolve the issue. It feels like they took advantage of me.
Great assistance, helpful staff
I went to the store the other day and Chantal helped me out. She really knew her stuff and was super helpful. She listened to what I needed and gave me some great suggestions without being too pushy. I really liked her advice - it made my shopping trip a lot easier and more pleasant.
Credit builder card
I just found a credit builder card that lets me up my credit every day by depositing my own money. It's really helped me get my finances in better shape, and I'm so thankful I came across this option with Cleo. The whole process is simple and has allowed me to manage my credit in a whole new way. I totally suggest this service to anyone wanting to improve their credit responsibly.
Online banking experience
Dealing with online banking has been super frustrating for me. I've been having a hard time reaching an actual person on the phone, and the chatbot hasn't been much help. Even though I make a decent amount of money, I've only gotten a tiny bit through online banking. And now I'm stuck out of my account because I can't get into my phone and there's no one to talk to for help.
Emergency cash loans
Who needs snoopy family and friends when you have this lifesaver? Cleo makes borrowing easy and stress-free. No need to go into detail or defend your financial choices. Just let Cleo know how much you need and when you can pay it back. It's as easy as that.
Learn how to budget and understand my money
Cleo makes budgeting and keeping track of my money a breeze. I got the help I needed before payday and even picked up some cool tips and tricks. Cleo breaks everything down and explains what's happening with my money. It's a real lifesaver!
Unauthorized Charges
I just saw that my bank account was charged $24 twice for a subscription I never even wanted. I've been emailing back and forth with different people from the company, but there doesn't seem to be any solution yet. It's frustrating not being able to talk to a real person about this, and honestly, it feels like a scam.
Upgrade to credit builder card
I recently switched to the credit builder card instead of sticking with my $5.99 Cleo membership, but I've been really let down by the service. Even though I didn't choose direct deposit, the advance amount keeps going down. When I talked to customer service about it, they said I might get a higher advance if I set up the card. But I feel like they're tricking me, so I might just cancel my subscription completely.
Quick and easy financial assistance
I was in a tight spot with money, and I needed a quick fix. I was looking online for a solution, and I found this service on social media. I thought, why not give it a shot as a last-ditch effort? And I gotta say, I was pretty happy with how it all turned out. Everything went smoothly and quickly, and I got the help I needed without any trouble. Thanks for being there when I really needed it.
Cash advance, increased limit
My first time getting a cash advance from this company was actually really nice. When I paid it back on time, they even raised my limit. It all went smoothly with no problems. Thanks for making things easier for me!
App $20 reward
2. The $20 reward I got for using this app for a year and a half really comes in handy to keep me from blowing all my paycheck on stuff like groceries and gas. But I wouldn't suggest signing up for anything else on the app since it keeps having problems. I wonder if anyone has had good results after reporting issues to customer service?
Cash advance and bill payment
My experience with Cleo has been pretty good overall. I'm grateful for the cash advance I got, it really helped me out with some bills. But I do wish they wouldn't charge me so much and that they could give me the money promised right away instead of making me wait a couple days. That's my only complaint about Cleo, but besides that, it's been decent.
Work clothing purchase
The sales associate at this store, Patronella, is seriously the best. She always goes out of her way to help me find the perfect work clothes and make sure they fit perfectly. I keep coming back to this store because of her amazing customer service. Thanks a bunch, Patronella, for always looking out for me!
app experience
At first, I liked using the app, but I got let down when I needed help. The customer service people weren't really answering my questions and just kept wanting me to shut down the app. They didn't seem interested in helping or listening to my problems, so I felt disappointed. It felt like they cared more about having a lot of reps than actually giving good help because even though they said they had plenty of staff, they weren't actually helping me get anywhere. And when they said they were there to help, it didn't feel genuine since they only replied when I wasn't online, which just made me frustrated with the whole situation.
Advance application and customer service experience
I applied for a $100 advance with this company not too long ago, but man, it was a total nightmare. So, the advance got approved, but the funds were put on a credit card that I couldn't even touch. When I tried to get the money out, they said I needed to pay off my bill first! Like, hello? I didn't even get the money yet! It was beyond frustrating and left me feeling totally deceived. And don't even get me started on their customer service chat - it was a disaster. I just felt like I was being scammed, plain and simple.
Review with most votes
A satisfactory experience with
I've been using Cleo for a while now and I have to say, it's been a pretty decent experience overall. One thing I really like about the company is that they have a really user-f... Read onBy: Lulu Lubowitz