Engbers - Overall Rating based on 23 reviews
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Colorful T-shirts sizing issue
I've been a happy customer for years, but I've noticed that the colorful T-shirts always run smaller than the gray ones. It wasn't a problem before since I just ordered a bigger size. However, on my recent purchase, the sizes were way off by a whole clothing size. I let them know about the issue, but all I got was a totally unhelpful response. The bad customer service is making me think twice about shopping with them again.
Great service and top professionalism
I went to the store the other day and man, let me tell you, the service I got was top-notch! There was this super friendly lady working there who really went above and beyond to help me out. She was so professional and made sure I felt right at home. She even offered me coffee and water while I was checking out some clothes. And get this – she went out of her way to order me two t-shirts that were out of stock in my size. I didn't have to pay anything extra and they arrived in the mail shortly after. Overall, it was a great experience and you can bet I'll be coming back to this store in the future.
Hat purchase gone wrong, excellent service recovery
I just had this experience when I bought something and the delivery got messed up. The store folks and the online shipping team really came through to make sure I got my item on time. They went above and beyond to help out, and their customer service was top-notch. I was super impressed with how they handled everything. I'll definitely be coming back as a customer because of the awesome service I got.
Review with most votes
Hat purchase gone wrong, excel
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