Futon - Overall Rating based on 20 reviews
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Futon Mattress Purchase Review
I recently bought a futon mattress from this store, and I have to say, I am really bummed out about the whole thing. Despite getting some help from a salesperson, the mattress just didn't meet my standards. When I tried to return or exchange it, turns out it would cost me a pretty penny to ship it back. As a last resort, I decided to buy a mattress topper, but that only made things worse. After almost a year and dropping nearly $2,000 on this subpar product, I've decided to just give it away and find a simpler, better return policy option. All in all, I'm super disappointed with the whole experience and regret my purchase completely.
Mattress, incorrect item, missing item
I ordered a mattress, but they sent me the wrong one. It was such a pain to get them to agree to send the missing $500 mattress. They never fixed the mistake and only offered a refund if I paid a 20% restocking fee. The customer service was terrible the whole time.
Assembly Difficulties and Poor Customer Service
I'm really let down by the product I bought from this company. The manual they gave me was so hard to follow and badly written, so I had to keep going back and redoing things, which made putting it together take way longer than it should have. And to top it off, there were pieces missing which made things even worse and meant I couldn't even use it when I wanted to. I spent a lot of money on this and I was hoping for better quality and service considering the price.
Organic cotton futon cover
I was really let down by the organic cotton futon cover I bought from this store recently. It took forever to arrive, which was annoying already. And when it finally came, I discovered that even though the outside was organic cotton like they said, the inside was actually some synthetic material. That's false advertising and made me feel tricked and mad. I tried reaching out to customer service to talk about it, but they haven't gotten back to me yet. Instead of fixing things, they just sent me a survey. Plus, their super high shipping costs just made everything worse. In the end, buying from this store was a waste of my time and money. It was a real letdown.
Organic futon mattresses, mats, and pillows
I recently purchased some "organic" futon mattresses, mats, and pillows, and let me tell you, they were not at all as advertised. The mats were damp and musty with strange white streaks, the pillows didn't feel organic, and the mattresses had a weird smell that caused allergic reactions for my whole family. In addition, the customer service was a complete joke. They refused to accept my return and just kept talking without actually providing help. I had to call my bank to dispute the charges and I'm considering involving the BBB. I highly recommend avoiding this company - they deceive customers about their products and show no concern for your well-being.
Futon cover too big
I got this futon cover that I thought looked really nice, but when I tried to put it on my futon, it was way too big. The instructions said to email for return info, so I sent three emails about it. But all I keep getting back are automated messages saying they're working on it. Now I'm stuck with this cover that doesn't fit and I can't even swap it out. I wouldn't recommend buying from this place online, it's just a waste of time.
Organic cotton and wool futon
I bought an organic cotton and wool futon from Futon, and it had a strong barnyard smell that both my dog and I reacted to with allergies. I was really let down by the poor quality and the fact that the customer reviews on their website were not honest. Even after leaving a negative review, I couldn't find it on their site, which shows they're not trustworthy. Plus, their return policy was not helpful, and they took forever to respond to my emails. My whole experience with this company was just disappointing and frustrating.
Lost parcel issue
I had a package that got lost in the mail, so I reached out to customer service. I talked to this lady named Nicola, who was really helpful and polite. She took down all my info, said she would look into it, and actually called me back to give me an update. Nicola confirmed that the delivery company had lost my package and right away arranged for a new one to be sent out. I'm so grateful for her personal attention and quick fix to the problem. Shout out to Nicola for all her help!
Shiki futon with wool cover and organic cotton
I recently bought a Shiki futon with a wool cover and organic cotton, but I was really disappointed with my purchase. When it arrived, it had a strong smell of unwashed wool, like a barnyard, which was not what I was expecting for a good night's sleep. Even after airing it out, the stench lingered, showing that it wasn't properly cleaned before being shipped. Plus, the futon started losing its shape after just a few weeks, making me doubt its durability. In the end, I regret buying it because of the poor quality and lack of longevity.
Vegan cocosupport futon mattress purchase
This company is such a scam! I bought a vegan cocosupport futon mattress from them because the dimensions and materials on their site looked good, but what I got was totally different and way off. When I called them out on it, they had the audacity to say that the product I ordered isn't even available in the sizes they listed. The owner talks about selling luxury stuff, but they're really just scamming people with fake products. Even after showing them proof of their lies, they refused to send me a replacement and kept trying to make me doubt my own eyes by denying what's on their site. Don't fall for their tricks, don't give them a single penny of your money!
Couch purchase
I bought a couch at this store not too long ago, but I was pretty disappointed with how everything turned out. The furniture was way more expensive than I expected and not even that comfy. On top of that, they sent me the wrong color and haven't been very helpful in fixing the problem. All in all, my time dealing with this store has been a letdown.
Organic cotton mattress
My experience with the organic cotton mattress from this store was a total nightmare. Despite the good reviews on their website, the actual product was a shock. The mattress had a strong, terrible smell that was like a barnyard. The smell stuck around even after airing out the mattress for weeks, so I couldn't even sleep on it. I had to use a makeshift bed for a whole month because the smell was so intense in my small studio apartment. When I asked for a refund, they only offered store credit or half credit with a donation receipt. But with the smell being so bad, I couldn't donate it and couldn't afford to spend more money for a return. I ended up having to get rid of the mattress myself, which was a waste of money and time. Now I'm trying to dispute the charge with my bank because I feel like I got scammed. It's worth mentioning that my experience lines up with others who left negative reviews on the company's website and the Better Business Bureau.
mattress purchase
The customer service over at Futon was top-notch. I gotta give a shoutout to Burt, the guy working at the SF showroom - he really knew his stuff when it came to all those natural and organic fiber/latex options they had. He took the time to walk me through all the different ways I could customize my mattress and helped me pick out the one that was just right for me. Can't wait to get another Futon Shop mattress for my guest room. Burt, you're the real MVP! Thanks a bunch!
Futon mattress purchase
I had a really good experience with this company. The folks there were super quick in getting back to me and gave me some really helpful advice. The shipping was fast and smooth, and I absolutely loved my futon mattress. It's seriously one of the comfiest futons I've ever had. I'll definitely be buying from them again down the road.
Customer service experience
During my recent trip to the store, I was pleasantly surprised. I had seen some bad reviews online, so I was a little unsure, but it turned out to be better than I expected. There was this guy, Burt I think his name was, at the store in San Francisco who was super helpful and provided top-notch customer service. He really took his time to help me and my partner choose the right stuff for our products, and even customized some pillows for us. I was really impressed by how much he knew and how far he went to make sure we were happy with what we picked. I would definitely recommend this store based on the amazing service we got.
Overly firm topper
The mattress topper I bought was supposed to be super cushy and cozy, but it actually made my bed firmer and all bumpy. Dealing with customer service was a pain, especially when it came to swapping it out for something more comfy since I live far away. It feels like they just care about making money and don't give a darn about keeping customers happy after they've shelled out the cash. And to top it off, my one-star review magically vanished from their site, so I wouldn't put too much faith in their reviews.
Latex mattress and organic mattress cover
I just bought a latex mattress and an organic mattress cover from this company, and let me tell you, I am absolutely delighted with what I got. The latex mattress is just the right mix of comfy and supportive, making sure I get a good night's sleep every single time. And adding the organic cover was such a great choice, it just made my sleep even better. Both products were top-notch quality and totally exceeded what I was expecting. I am one happy customer, that's for sure.
Organic cotton mattress, toxic smell
I wanted to give an organic mattress a try for a more comfortable and eco-friendly sleep. The store suggested an organic cotton mattress with wool and latex, but when it showed up, the strong chemical smell was awful. It gave me a terrible headache, so I had to swap it for a basic cotton one. Even after 6 months, the organic cotton mattress still stinks and gives me a slight headache from the toxins. Something must have changed over time because it wasn't like this before. I can't help but wonder if they started treating the cotton with chemicals or adding something new to it, because it's just not the same anymore.
Futon mattress purchase
I used to have a futon mattress in the past and had a hard time finding a similar one in Florida. Then I found this one and I couldn't be happier. The materials are really high quality, the craftsmanship is impressive, and the support it offers is lasting. Plus, the eco-friendly fabrics used in it make me feel good about my purchase. I am so thrilled to have found my new favorite thing again.
Quality products !Quality price
Excellent products ,everything All leading products like sofa ,bed frame , mattresses pillows folding foam beds and kids masks.All we had collected from here being natural and organic products for our new house
Last year in January we had shifted California from Jakarta.All household items we sold there and decided to buy all items new here.
We all family members spent very good time on hundred of web sites to find best items under our set budget .Even visited many showrooms but they confused us .
Finally find Futon .Gone for some reviews and picked from here.January to January one year completed ,perfect , absolutely perfect .
Review with most votes
Quality products !Quality pric
Excellent products ,everything All leading products like sofa ,bed frame , mattresses pillows folding foam beds and kids masks.All we had collected from here being natural and o... Read onBy: Dominic Paul