Ibspot - Overall Rating based on 27 reviews
Featured Reviews
Reviews (27)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Cool hoodie with cool logo
I ordered this super cool hoodie with an awesome logo on it, but man, it took forever to get here! I was starting to think I got scammed, but after tons of emails, it finally arrived. I was so relieved! The customer service kept saying they'd give me updates soon, but it took forever. I'm just glad I finally got it in the end.
sketchy email request
I bought something online, but then they asked for my bank details which seemed really sketchy. I obviously said no and now I'm just waiting to see if I get a refund. Seriously, I wouldn't trust them at all. They even offered me a discount in exchange for taking down my negative review, but I'm not falling for that. This company is truly awful.
International purchase
I just bought something from this website that I couldn't find anywhere else nearby. It was easy and quick, and they had a lot of things to choose from. The customer service was great, they always answered my questions right away and made sure I had everything I needed to place my order. I had a good time shopping on this site and would definitely think about coming back for more stuff in the future.
Delivery Service
I was really disappointed with the delivery service from this company. I ordered something on January 17 and didn't get it until February 19, which is way too long to wait - like a whole month! I never heard anything from them about why it was taking so long, until I got an email on February 14 saying my order was finally on its way. That's just not cool, not telling me what's going on. I won't be ordering from them again, that's for sure.
Broken bottle replacement
My recent purchase from Ibspot came in broken, which was a bummer. However, I have to give it to them - their customer service was really impressive. I emailed them a pic of the damaged product, and they quickly got back to me and sent a replacement. The next time, everything arrived in one piece, and I was super happy with the result. Thanks for an awesome experience and outstanding customer service.
Quick and efficient shopping experience
This company is really something special when it comes to shopping online. The website was super easy to navigate and helped me find exactly what I was looking for without any trouble. The shipping details were laid out clearly, making the whole buying experience a piece of cake. But what really impressed me was the amazing customer service I received. After I placed my order, someone from the company actually reached out to me to keep me updated on when my stuff would arrive and they were ready to answer any questions I had. It's not every day you come across a company that goes the extra mile to make sure you're happy, especially for a small order like mine. I really wish more companies would take a page from their book and provide such excellent service.
Antibacterial product
I bought this antibacterial product from a place, but it was taking forever to arrive from out of the country. I was really worried because I needed it to fight off some bad bacteria. I reached out to the folks at this place and they were super friendly and willing to help. They even had two different people working to get my product to me as quickly as they could. They called and emailed me to keep me informed about my order status. Even after the tracking kicked in, they continued to update me until I finally received it. Their focus and communication definitely helped ease my concerns about the whole situation.
Delayed order delivery
I ordered something more than a month ago and still haven't gotten it. I've tried reaching out to customer service a bunch of times, but I haven't heard back or gotten any help. I'm really frustrated with the lack of communication and starting to wonder if this company is even reliable.
Return inquiry
I contacted Customer Service about returning something, and I have to say, the person I talked to was amazing. They not only solved my problem but also made sure I was happy with the outcome. I was really impressed by how much they cared and how helpful they were. You don't see that kind of great customer service every day.
cool skateboard
I recently got this really awesome skateboard and it got here really quickly. The girl who helped me, Amber, was amazing. She answered all my questions and made sure everything arrived safely. I was so impressed by the great service!
Security system
I was a little hesitant at first about giving my transaction info when I bought a security system from IBSPOT. But, after talking to their customer service team, they cleared everything up for me and I felt good about moving forward. They told me that the info was just for security reasons related to my purchase, which made me feel better. The product showed up in perfect shape, exactly like the website described. I had asked for special care since it was a gift for a friend, and I was so happy to hear that she loved it. IBSPOT really went above and beyond with their service. There was a small delay in shipping, but it wasn't a big deal, especially since I got a discount on my order. I'm really impressed with the amazing service from IBSPOT and I would definitely give them 5 stars for their top-notch customer service. Thanks a lot for paying attention to the details and for all your help. Even if some people have had bad experiences, I'll still choose IBSPOT for my future buys because of their caring and attentive customer service. Thanks again for all your hard work.
English product acquisition
This company was awesome in helping me get a product from England that I couldn't find in the USA. They took care of all the delivery costs and insurance, which was such a weight off my shoulders. The customer service team was quick to respond and they answered all my questions right away. I'll definitely be using their services again down the road.
Quick response regarding shipping and tracking
I had a question about shipping and tracking, so I contacted customer service. I was really happy with how fast they got back to me. The person I talked to was super helpful and gave me all the info I needed right away. I really like how efficient and professional they were in dealing with my question.
wrong merchandise received
I'm really frustrated right now! I ordered something online and they sent me the wrong thing. It took me forever to try and fix this mistake, and their customer service is not helpful at all. I have to wait forever just to get a response to my emails, and now they want me to carry this really heavy box all the way to the post office. It's been such a pain and I am just so done. I am never ordering from them again.
International order, excellent customer service
I just bought something from this online store, and I gotta say, I was really impressed by how good their stuff is and how well they treated me as a customer. Even though there was a little hiccup with my order coming from another country, the customer service folks were super helpful and made sure everything was going to be okay with my package. They were quick to respond and made me feel a lot better about the whole situation. When my order finally arrived, the quality of the product was even better than I expected and just like they had described on the website. I was really blown away and would definitely recommend this online store to anyone looking for top-notch products and amazing customer service.
Agent MARIA's assistance
I recently worked with Agent MARIA to help me with a problem on my order. She was amazing - really clear, thoughtful, professional, and totally got where I was coming from. If I ever need help again, I'm definitely asking for her.
Late delivery, partial refund, good follow-up
I ordered something and it was supposed to arrive at a certain time, but it didn't show up! I was a bit upset, so I contacted them and they were kind enough to refund some of my money. Not too bad, I suppose. I eventually received my order a week late and they even followed up with me. I guess it all worked out in the end. ?
Incorrect product sent
I got the wrong product and had to reach out to customer service for help. Max, the rep I spoke with, was really helpful in fixing the problem quickly and professionally. He was on top of things, got it done efficiently, and stayed positive throughout. It made dealing with the situation way easier. I really appreciate his outstanding service and commitment to making sure customers are happy.
Recent purchase experience
I just bought something from that company and had a little problem with the shipping. But, I gotta say, the customer service was top-notch! The person helping me kept me updated and dealt with my issues right away. They really made me feel like a valued customer, going out of their way to make sure I was happy. Even though there was a hiccup at first, the way they took care of everything really impressed me and I'll remember it for a long time.
Late delivery and great follow-up
Our order got held up, but Ella was really great about keeping us in the loop and making sure our missing items were quickly replaced. We were really impressed by how on top of things she was and we're so grateful for her help.
Review with most votes
knitting machine
Read on