Laura Mercier Reviews
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Blush order replacement
I gotta say, I had the best experience talking to one of the customer service reps at this store recently. My blush order came all messed up, so I reached out to the customer service team and got connected with this lady named Sherry. She was super nice, got what was going on right away, and handled everything quickly. Even though they didn't have the product in stock for a replacement, she gave me a refund right away. The whole thing went really smoothly, and Sherry's professionalism and kindness turned a potential headache into a good experience. Big shoutout to Sherry for being awesome at customer service!
Tinted moisturizer purchase
I just bought this tinted moisturizer that's supposed to hydrate and give me some light coverage. But here's the thing, I've got dry spots on my face and my T-zone can get pretty oily. So when I put this stuff on, it actually made my dry spots stand out more and didn't moisturize them at all. I even tried putting on a different moisturizer first, but it still didn't blend well with the tinted one.
Excellent products
Hi, I am Maya from Costa Rica.I have some genetic skinny problems .
During last six years tried several products ,some times looks ,it's gone but after some times I face same issues.
For last six months I am using skin products for rom Laura ..Not so effective as I gauessed but slowing changes ,not speedy but I am happy to see changes.Makeup products
I bought some makeup products not too long ago, but I still haven't gotten them. It's been over a month since I placed the order, and I haven't heard anything back from customer service even though I tried reaching out through email and chat. I'm pretty bummed out by how they're handling this whole thing. On top of that, they already charged my credit card even though I haven't received anything. I'm thinking about disputing the charges at this rate. I definitely won't be ordering from them again after this kind of service.
Powder purchase
I bought this really awesome powder on sale, but I never received it! The website is all messed up and the company won't even respond to my emails. It's so frustrating!
Order not shipped
I bought something from this place what feels like forever ago and it STILL hasn't been shipped out! I've been waiting and waiting and waiting and nothing. And when I tried to ask about it, the person I talked to was so rude. I'm so angry and disappointed!! Honestly, don't bother spending your money here!!
Item never received
I ordered something from this company and it never showed up. I tried reaching out through email and phone, but got no answer. Luckily, I used PayPal and was able to get my money back after waiting 2 weeks for the item. I wouldn't suggest buying from this company because of their bad customer service and communication.
Makeup order
I had a really bad experience with the customer service at this store. I ordered makeup seven weeks ago and they cancelled my order without telling me or giving me a refund. I contacted customer service and they said they would refund me, but I had to dispute the charge with my credit card company to actually get my money back. The lack of communication and how they handled the situation was really disappointing. Even though the makeup products are good, the terrible customer service has made me not want to buy anything from this store again.
Online purchase mix-up
I had a terrible experience with an online purchase recently. I ordered some stuff from this website, but FedEx, who was delivering it, totally messed things up. Dealing with the problem was super frustrating and it took a whole week to finally get it sorted out. The only good thing about the whole ordeal was that the customer service team at the company was really helpful and they worked with me to fix the issue and get my order replaced. Even though I love their products, this whole situation has me thinking twice about ordering directly from their website in the future.
Foundation and setting powder
My recent experience with this company has been really disappointing. I ordered some foundation and setting powder, got an email saying it was shipped, but never got any tracking info. I tried calling and chatting on their website multiple times, but couldn't get any help. Now their website is down and their customer service line won't pick up. It's frustrating. And they asked me for a review, but then rejected it because it didn't follow their rules. It makes me wonder how many other customers are out there losing track of their orders or not disputing charges on their credit cards.
Long wait for refund
I recently bought some stuff from the online store and I had to return a few things because they didn't fit right. It's been over a month since I sent back the return, but I still haven't gotten my refund. I've contacted customer service four times now, but they haven't fixed the issue yet. The lack of communication and follow-up is really disappointing and frustrating. I've been a loyal customer for a while now, but this experience is making me think twice about buying from you again. I've always been a fan of the quality of your products, but the terrible customer service I've had to deal with this time is just not okay.
Different packaging
The packaging for my makeup that I got was not the same as what I saw on the website, so I reached out to customer service to ask about it. At first, the person I spoke with gave me the wrong information, but later she corrected herself after checking with the right department. However, when I had another question, I didn't hear back at all. I was really disappointed with the mix-up in packaging and the lack of good customer service.
Foundation and setting powder
My interaction with the customer service at this store has been really frustrating. They not only canceled part of my order without giving me any other options or telling me when it would arrive, but they also didn't deliver the package within the promised 2 days - it took them 5 days to even ship it out. This kind of back and forth and not keeping me in the loop is just not okay, especially when you consider how expensive their stuff is. No matter how good their products are, how they treat customers and how smoothly they run their business is super important.
Laura Mercier products, special occasion, poor customer service
As a customer looking to buy Laura Mercier products for a special event, I was really let down by the lack of customer service from the brand. I went to their counters in department stores, but they were always empty, which left me annoyed and helpless. I even tried calling their customer service line, but no one answered. It's crazy that they can be so careless about their customers. The way they ignore and neglect their customers is just terrible. After seeing all the bad reviews from other customers, I've completely lost trust in this brand's ability to give good service. It's too bad because the products might be great, but without good customer support, it's not worth the risk of ordering from them.
Review with most votes
Excellent products
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