Maisonette - Overall Rating based on 27 reviews
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Recent toy purchase for granddaughter
I just bought some toys for my granddaughter from this website. But, there was a problem with my Apple Pay address, so my order didn't go through. I had to give customer service a ring to sort it out. The person I talked to was super nice, helpful, and really professional. I was really impressed with how fast and efficient they were in getting everything fixed up for me.
Children's clothing and toys
Maisonette is my absolute favorite for buying clothes and toys for kids. They have such a great range of stuff, and it's all really good quality, no matter what your budget is. I love that they have sales to make things even more affordable. Plus, I really respect that a lot of their brands are all about being eco-friendly and socially responsible.
Princess dress purchase
I got my daughter a princess dress and she accidentally ripped it. So I called customer service and they were really nice. They sent us a new one really quickly. I was so happy with how easy and fast it was!
Baby Clothes and Equipment
This site offers wonderful products, however their delivery/shipping is very slow, even when selecting expedited shipping for $30.
In addition, I accidentally placed a duplicate order when updating my credit card. Within minutes, I requested a cancellation for the duplicate, I was told it was not possible, because the orders go strait to the warehouse and begin the process. However, even with paying $30 for expedited processing and delivery, the 2 orders show ready, but have not been shipped, 4 days after the order was placed.
This is a great store that needs much improvement in their customer service and shipping/delivery process.TiiPii
I purchased 3 TiiPii from Maisonette website, but it was shipped through subcontractors. They sent me 3 stands which were good, and they sent me 3 TiiPii however these were defective.
I was supposed to receive 3 TiiPii Nesters but they sent me 1 Nester, and 2 Children’s TiiPii, which I paid for 3 Nesters. The company will not stand behind this refund claim, and they said there is nothing that can be done. I ordered it in May and didn't get it until September.
Because this took so long, they would not handle the refund saying that it was too late. The shipping and customer service were not at the level that I would expect. There was no working with me on this and I will not be shopping again with this company.Red short sleeved dress
My father ordered this dress for my daughter in mid November. It is 12/15 today & we have yet to receive. They keep sending emails saying it won’t be delivered to the post office for another week. He has reached out to them twice & heard nothing back. Now the dress won’t be delivered until 12/21...? There is no customer service number to call...
Multiple times
Everything arrived but one item arrived broken. Weeks later and multiple attempts at contact and I've heard nothing.
Review with most votes
Red short sleeved dress
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