Maisonette - Overall Rating based on 27 reviews
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Timely and attentive customer service
I recently bought something and I gotta say, the customer service team really impressed me. They were super fast at answering my questions, following up quickly, and making sure I was happy. I really appreciated how thorough and efficient they were - it definitely left a good impression on me. Because of this great experience, I'll definitely be coming back for more purchases in the future.
variety of selections
I really liked all the choices Maisonette had to offer. Their customer service was so helpful when my international shipment got delayed. They found my items and made sure they got to me quickly. I also liked that they sent a follow-up email to check if I got everything okay.
Lost package replacement
I recently had a problem with my package getting lost in the mail, but I was so happy with how quickly and efficiently the customer service team helped me out. Stephanie Anne was awesome at dealing with the issue and she was able to track down and replace my item without any trouble. I'm really thankful for their fast response and great communication during the whole thing.
Kids' clothing
The customer service at Maisonette was amazing! I had a little problem with my order but they took care of it super quickly and went above and beyond to help me out. The staff was so friendly and supportive the whole time, making sure I was happy with how everything turned out. I truly value their outstanding customer service.
Beautiful and unique clothing
The clothes at this store are just so amazing, like nothing I've ever seen! It's definitely not cheap, even when stuff is on sale, but I totally understand why. You have to pay for quality, and these clothes are worth every cent. When I want to treat my grandkids, this website is where I look for something unique and special, not the typical mall stuff.
Unique children's clothing and toys
Maisonette is my favorite place to find cute kids' clothes and toys that you just can't find anywhere else. Their website has such a wide selection, I always come across new brands and styles for my grandkids. And let me tell you, when I had a problem with one of my orders, their customer service team was a lifesaver. They got back to me quickly and fixed everything to make sure I was happy.
Monogrammed items
I just bought two monogrammed pieces from this shop and man, they really knocked it out of the park! Everything went pretty smoothly with ordering, except for a little hiccup with the font I wanted. But they got on it right away and fixed it up. The stuff actually arrived way sooner than I thought, and it was top-notch quality. I didn't expect them to have such fancy brands, and there was a bunch of great choices for people like me.
Replacement necklace issue
I just went through a little hiccup with a necklace I bought from Maisonette, but let me tell you, their customer service folks really stepped up. When I got the necklace, it had a flaw that made it impossible to wear. I reached out to Maisonette's customer service team, and they were on top of it, hooking me up with a replacement ASAP. I was really impressed with how quickly they handled the situation and made sure I was happy with my purchase. It was a smooth and enjoyable shopping experience, and I'm grateful for their commitment to keeping customers satisfied.
Layette order for my granddaughter
I recently bought some clothes for my granddaughter from Maisonette. When they showed up, they were way too big for her. I reached out to customer service and they were super quick to help me out. They offered to give me my money back or a discount, and they made sure the right sizes were sent to me. I wasn't sure if they could fix the problem, but they totally did. The clothes were even nicer in person than online, and I am now a big fan of Maisonette's customer service.
Exceptional Customer Service
I had the best customer service at Maisonette! It was so nice talking to a real person who really knew what they were doing. They listened to me, checked out my purchase history, and made sure I got exactly what I wanted. They understood me and took care of everything quickly. Amazing customer service!
Furniture for son's bed
I recently bought some furniture for my son's bed from Maisonette, and unfortunately, I had a really bad experience. Even though I wanted to support Maisonette instead of big companies like Amazon, their customer service was pretty awful. When part of my order got sent back to the warehouse, I tried reaching out to customer service for help, but all I got were unhelpful responses and no solution. To top it off, I never got an update on the piece of furniture I ordered that was supposed to ship weeks ago. Even after sending multiple emails to customer service, I didn't hear back at all, and my attempts to call them didn't work either. Now, I'm out a lot of money and my son still doesn't have a bed weeks after it was supposed to be here.
Discount refund request
So, I had this little situation where I forgot to put in a discount code when I paid for something online. I shot an email over to customer service at Maisonette to see if they could help me out. And guess what? They got back to me super quick, in just a few hours, and they ended up giving me a refund for the discount I missed out on. The email they sent me was really nice and it made me feel like they actually care about me as a customer. I gotta say, I'm really grateful for how helpful and friendly the folks at Maisonette are when it comes to customer service. It's interactions like these that make me happy to keep doing business with them.
Defective item experience
This website is a total scam. I ordered something and it came with a defect. They've been stringing me along for weeks now, not giving me any real answers. I've asked for a refund or replacement, but they just keep making promises they don't keep. I've never had such bad customer service online. Don't go near this website, trust me.
Kapla blocks as presents
I've been into Kapla blocks for a while now, and I thought they'd make great birthday gifts for my nephews. My old set has held up for over 25 years and my kids still love playing with it, even though they're grown with kids of their own. When I saw a good deal on them at Maisonette, I had to grab a couple sets for the gifts. The quality of these blocks is really top-notch, and they keep kids entertained for hours with all the creative possibilities.
Customer Service Experience
I wasn't too happy with the way I had to order this time. I've been buying from this place for a long time, and it's annoying when a simple password problem stops me from completing my order. I shop late at night occasionally, but that shouldn't matter when it comes to something so basic. Thankfully, the customer service rep, who I'll call "Whitney," found my old order and assisted me. It looks like there are some problems with the different sellers they use, which messes up the cart numbers.
Variety of designer brands, specials, "one stop shop"
Maisonette has a great selection of designer brands and awesome deals. I love that I can get everything I need in one place. The customer service is super helpful and always there when you need it. I definitely recommend Maisonette for your shopping needs.
Defective toy sink purchase
I bought a toy sink from that store not too long ago, but when it showed up, it was broken. I called customer service, and they made me jump through a bunch of hoops, asking for all kinds of pictures and videos of the problem. After I wasted a ton of time gathering proof, they had the nerve to say the sink wasn't covered by the warranty and they wouldn't give me a new one. I'm really let down by how they handled this situation and how little they seem to care about their customers.
Order placed with excellent communication
I was really impressed by how well this company kept me in the loop. So, I made an order, but then had to cancel part of it. Right away, I got an email letting me know why. Then, the rest of my stuff showed up earlier than I thought, and they even sent me emails with the tracking number. It was clear they cared about the little things and wanted to make sure I knew what was going on every step of the way.
Change of address request
I just wanted to share my recent experience with Maisonette customer service. I had to update my address for an order I placed, and the team there was amazing. They were so quick and went out of their way to help me. Their professionalism and how fast they got back to me really made it easy for me to shop without any stress.
Exchange process
I just had to exchange something I bought from Maisonette, and let me tell you, their customer service was top-notch. The people I talked to were super helpful and really knew their stuff about what they were selling, which made everything fast and easy. They fixed my problem without any hassle and made me feel like a valued customer. I really liked how professional and knowledgeable they were in making sure my exchange went smoothly. I'll definitely be shopping at Maisonette again because of their amazing service.
Review with most votes
Red short sleeved dress
My father ordered this dress for my daughter in mid November. It is 12/15 today & we have yet to receive. They keep sending emails saying it won’t be delivered to the post o... Read onBy: Kathryn Lewis