Murad Reviews
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Good product
Don't know much about this shop.Long back almost three to four years I had one or two products from Anti ageing for mom.After that I never back to this site.Even sometimes back I once again visited till then I had forgotten this name
This time I was looking for some skin treatment products.But there is nothing like under this column.Only editorials are available.
Finally before checking out I just bought one supplement of Pure skin clarifying supplement
for thirty days.In declaration they did not write anything either will cure ,just supplements ,not treatment.This is not good ,you should assure at some point.
Particularly when prices are not less,this is high price..Need some attention Murad Team.Same exact thing happened to me.
Skin products
I absolutely love the skin products from this company. I've tried so many different brands, but none of them compare to how well these products work. They're totally worth the money because they've seriously transformed my skin. Even though I've seen some bad reviews, my interactions with their customer service have always been great. The people I've talked to really know their stuff and are super helpful whenever I have questions or issues. Plus, my orders always arrive quickly and on time, even when shipping to the UK. Overall, I totally recommend these products to anyone wanting to step up their skincare game.
Invisiscar and retinol serum
The stuff from this company is honestly game-changing when it comes to skincare. I'm a huge skincare buff and have tested out so many different products from different brands, but none have come close to the amazing results I've seen with the Invisiscar and retinol serum. The Invisiscar not only helped fade scarring and dark spots from acne, but it also totally improved the overall feel of my skin. And the retinol serum? It's been a game-changer for reducing fine lines and wrinkles, making my skin look more youthful and glowing. I'm seriously blown away by how well these products have worked for me.
Oil-Free Water Gel
I just bought the oil-free water gel and I have to tell you, I am really impressed with how well it works. I got my order super fast and the product is just amazing. It's been keeping my skin nice and hydrated without making it feel oily, and I've already used up three bottles of it. The gel feels really light on my skin and it's so refreshing, plus it soaks in quickly without leaving any weird residue. And the best part is, it hasn't made me break out or irritated my skin at all, which is awesome. I totally recommend this product to anyone who wants a moisturizer that's light and hydrating.
Retinol Youth Serum
I bought the Retinol Youth Serum for a whopping $82 and was super excited to try it out. But when it finally arrived, the pump was totally busted, so I couldn't even use it. I've been trying to get in touch with customer service about it, but they're not getting back to me at all. I'm really bummed about the product being defective and the customer service being MIA. I'd recommend thinking twice before buying anything from this company.
Skincare product
I bought a skincare product from your store not too long ago, but it still hasn't shown up. I've tried reaching out to your customer service team a bunch of times through email because I can't get through on the phone. They said they were processing a refund for me, but I haven't seen any refund or my product yet. I'm pretty bummed about the lack of communication and follow-through on your part.
anti-aging skin defense cream
I just bought this anti-aging skin defense cream, and I was so pumped to give it a whirl. But man, let me tell you, my excitement didn't last long. I couldn't get the darn cream out of the container, no matter what I did. I even tried to cut the lid, but that didn't work either. It left me feeling super let down and like I just threw my money away on something I couldn't even use. It's annoying when something as easy as opening a product turns into a big headache.
Excellent products, complicated return process
The stuff from this store is seriously amazing and has really helped my skin look better. But man, trying to send back something I bought online was a pain. It was a hassle and took forever, which was a letdown since the products are so good.
Pigmented products
Man, I gotta tell you, the customer service at this company is just terrible. It's like they don't give a darn about us customers. The stuff I bought wasn't anything like what they promised. I've been using their products for 9 years, but after this mess, I'm done with them. It's a shame, I used to be a huge fan, but they've blown it with me.
Skincare products
I just ordered some skincare stuff from this company and man, it was a disaster. Their customer service was a complete joke - totally unprofessional. They couldn't even give me a straight answer about my missing order and didn't really seem to care about fixing the problem. It's really disappointing to see a company put so little effort into taking care of their customers.
Back spray purchase
I ordered the back spray from this company three weeks ago, and even though they kept saying it was on its way and would be here in three days, they totally dropped the ball. Honestly, it seems like they never had the product in the first place and were just feeding me a bunch of lies to keep me waiting. That's just not cool. I wouldn't recommend anyone else to shop with them. They even tried to offer me a 20% discount for future purchases, but why would I give my money to a company that can't come through on their promises? I've already contacted my credit card company to dispute the payment and reported them to trading standards. I really think everyone should stay away from this company.
Resurgence Complete Skincare Regimen purchase
I recently got myself a new skincare routine with the Retinol Youth Renewal Night Cream. I was really excited to try it out since I heard so many good things about it and it's pretty expensive. But when my package arrived, I was bummed to see that they swapped the cream for a cheaper one, the Hydro Dynamic Ultimate Moisture Cream. Not only was this a big step down in value, but it wasn't what I ordered according to the website. When I contacted customer service to fix things, the responses I got were not helpful at all. The person I talked to first tried to tell me that the swap was on purpose and that they had updated the kit. But when I showed proof that this wasn't the case, they quickly changed their story without giving me a good solution. It was really frustrating that they wouldn't take responsibility and wouldn't just give me a refund or the right product. This whole situation left me feeling let down as a customer.
Purchase - Skincare product
I bought this skincare product from this company, and let me tell you, their customer service is just awful. First of all, their phone number isn't even toll-free, which is a big annoyance. And when I did finally get through to someone, they were no help at all. It felt like they were just going through the motions and not really hearing what I had to say. I left the conversation feeling irritated and ignored. Honestly, I don't even want to talk about the product itself because of how bad the customer service was. All in all, a pretty disappointing experience.
Recent purchase experience
I've always liked the stuff I've gotten from this company, but my last purchase really disappointed me. I tried using two promo codes - one for a good deal and one for new customers - thinking I'd get both discounts. Turns out, one code canceled out the other, leaving me with just a tiny £10 off instead of the £92 I thought I was getting. When I contacted customer service, they just told me to read the fine print - definitely not the helpful service I was hoping for. It's frustrating that the company wasn't clearer about how their promo codes work together.
Products not worth the headache
I used to really like the stuff I bought from them, but man, after dealing with their terrible customer service, I don't plan on buying anything from them again. So, I had moved to a new state and canceled all my subscriptions, but somehow one was still active. When I tried to cancel it, they said it was too late because it was already on its way. I tried calling and emailing their customer service a bunch of times, but they just kept telling me to accept the package and send it back, which I couldn't do. After a ton of back and forth, I finally got a hold of UPS and had them send the package back. The customer service folks were so unhelpful and didn't seem to care at all - not cool.
Moisturizer purchase
I bought this moisturizer that was all clumpy, sticky, and made my skin feel like the desert. The company admitted they messed up the texture in that batch, but they only offered to replace it if I sent back the original to their hard-to-reach FREEPOST address. Even though I showed them my receipt, they still wanted me to mail it back. Their customer service was zero help and pretty rude, and they didn't waste any time blaming me for the problem. I definitely won't be giving them any more of my business.
First-time online order
My experience dealing with the customer service on this online store really let me down. It was my first time ordering from their website and I had some trouble with my order. I reached out to customer service for help because I just wanted to use a 20% discount that was offered for first-time buyers. Unfortunately, the response I got wasn't very helpful and during a live chat, they said they couldn't make the adjustment because "the system doesn't allow us." I found it worrisome that they weren't very flexible in addressing my concerns. I couldn't help but think about how tough this could be for an older person who might not be as good with technical stuff. It was disappointing that the system limitations couldn't be worked around to help out a loyal customer like myself. Having to wait for the order to come, send it back for a refund, and then buy it again with the discount just felt like a huge hassle. It got me wondering if the products were worth it with such a tough customer experience.
Review with most votes
Good product
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