MZ Wallace Reviews
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Cross body bag
I've been a loyal customer of this company for a while now, buying lots of stuff for myself and as gifts. Recently I had an issue with a cross body bag I got from them - it just kept coming unbuckled and falling off. I reached out to customer service, and they got back to me pretty quick. But I was bummed when they said they couldn't fix the bag, even when I offered to pay for it. All they offered was a 20% discount on my next purchase, which I didn't really want. Now I'm stuck with a cross body bag that I can't use because I can't fix it myself. It was a letdown to find out they only help with products bought in the past year, mine needed help outside of that time frame. So now I'm thinking about finding a new brand to shop from.
Fast delivery and excellent service
Ordering from the website was so easy, and I really appreciated getting those regular email updates about my purchase. I was pleasantly surprised by how quickly my item was delivered to the UK, and it arrived in perfect condition thanks to the great packaging. The customer service was top-notch too - fast responses to my questions and super helpful staff.
Recent tote bag purchase for work
I love the tote bag I got for work! It's amazing with all the compartments and pockets, perfect for carrying all my stuff. The material is top quality, feels like it'll last forever. And the design is sleek and professional, just what I need for my job. I've gotten so many compliments on it already, so happy with this purchase!
Large Tote Bag
I just got a Large Tote Bag online, but it never showed up. I tried contacting customer service to figure out what happened, but all I got was a basic apology. I was really looking for some more help getting this sorted out, so I'm pretty bummed and annoyed.
Lack of flexibility in return policy
I was really frustrated with the return policy because it's not very flexible. A 21-day return policy with no exchanges seems harsh to me. It doesn't give much leeway for mistakes or gift-giving. It's kind of a bummer to see a company with such strict return policies.
Fabric bag purchase, unwanted gift
MZ Wallace be selling all these pricey items but ain't got no quality. I ordered a bag thinking it was gonna be leather, but it was some fabric mess. So, I sent it back along with another gift I didn't want. Can you believe they tried to say I kept the gift and took money off my refund? Like what? They straight up told me I was being dishonest and disrespecting their service. Ridiculous.
Sling bag purchase
I recently bought a sling bag and it was a total letdown. The bag I got was dirty, looked used, and was even missing some straps. I spent over $200 during their warehouse sale and the customer service I got was so bad. It seems like the founders care more about making money than making sure their customers are happy. They didn't even want to help me or offer a solution. It's really frustrating to have a useless bag and no help from the company.
Warehouse sale tote bag purchase
I was pretty bummed about my last purchase from this company. I snatched up a tote bag on sale in their warehouse sale and was stoked about the deal I got. But then, a few days later, I got an email saying my order was cancelled because they ran out of stock. I tried asking if there were any other options, but all I got was a response saying stuff like that happens and that bag wasn't supposed to be in the sale. It was a bummer, not the awesome first purchase experience I was hoping for.
Crossbody bag purchase
The crossbody bag I got from this place was really something, I gotta say. The quality was top-notch, and the design was super chic. But man, I gotta mention the awful customer service I got. I had the bad luck of dealing with an advisor, we'll just call her N, who was so rude. Every time I tried to get help through the online chat, she made me feel like I was bothering her. It was just too much when I reached out about a tear in the fabric of my new bag today. Instead of helping, she just stopped talking to me after a cold automated message. It's really nuts how unhelpful they were, especially with the not-so-cheap prices.
Ripped bag after only 2 months
My new bag totally tore after only two months and when I asked for help fixing it or getting a new one, they straight up said no way. I mean, come on, their stuff isn't exactly cheap! Definitely not shopping with them again.
Tote Bag
I bought a tote bag from this store recently and was really upset by the bag I got. It was obvious that it had been used and had some damage, with torn plastic and scratches that made it look like it had been dragged on the ground. When I contacted customer service to get a replacement, they said it would be sent right away. However, a week later I still hadn't received a tracking number or a replacement. The communication was lacking and it was really frustrating, with long waits between emails and phone calls that felt robotic. I was very disappointed and won't be shopping here again.
$1,000 wasted
I was so disappointed with my recent purchase. I spent over $1,000 and they didn't even give me a dust bag. The customer service was terrible, Gesaria just kept reciting rules. Why can't they just give me what I asked for? It's frustrating. I'm done with this brand, they are so cheap.
Review with most votes
$1,000 wasted
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