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Online order return issue
I had the worst time dealing with an online order return recently. I sent back my stuff when they said to, but then they hit me with a "sorry, too late" when it got to their warehouse just a bit past the deadline. Like, seriously? Since when do I have to pay for slow shipping or their warehouse taking its sweet time? They need to spell out their return rules better, ‘cause it feels like they’re trying to pull a fast one on me. I did eventually get my money back after calling customer service, but honestly, I don’t think I can deal with the headache of ordering from them again.
Issue with refund
I had a really frustrating experience with a return I made on your website recently. I sent the items back within the 15-day period like I was supposed to, but then I got an email saying I wouldn't get my money back because I sent them back late. They only offered me a gift voucher, which I didn't really want. I was so annoyed that I emailed customer service to explain what happened and show them proof that I returned the items on time. After going back and forth a bit, they finally fixed the issue and I got my refund. Even though it all worked out in the end, it was such a hassle that could have been avoided easily.
My fav thing
Oh my gosh, the folks at that store were seriously awesome when my order got all messed up! They actually listened to me and fixed everything really quick. I was thrilled with their help, I just had to shout it from the rooftops.
About NA-KD
NA-KD is a Swedish fashion e-commerce company founded in 2015 by Jarno Vanhatapio. Specializing in women's clothing, NA-KD has grown rapidly by leveraging social media and influencer partnerships to market its products globally. The company focuses on delivering the latest trends in fashion and accessories, and it has successfully collaborated with numerous influencers and celebrities to design exclusive collections. NA-KD aims to be at the forefront of sustainability and conscious fashion, striving to increase its share of sustainable products. Its business model is centered around direct-to-consumer online sales, enabling it to quickly respond to fashion trends and consumer demands.
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Contact Information
Gamlestadsvägen 4
415 11 Göteborg
Sweden
Categories NA-KD
Page Statistics
Seite online seit: June 14, 2023
Letzte aktualisierung: November 29, 2024
Review with most votes
My fav thing
Oh my gosh, the folks at that store were seriously awesome when my order got all messed up! They actually listened to me and fixed everything really quick. I was thrilled with t... Read onBy: K. Cormier