NA-KD - Overall Rating based on 23 reviews
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Online order return issue
I had the worst time dealing with an online order return recently. I sent back my stuff when they said to, but then they hit me with a "sorry, too late" when it got to their warehouse just a bit past the deadline. Like, seriously? Since when do I have to pay for slow shipping or their warehouse taking its sweet time? They need to spell out their return rules better, ‘cause it feels like they’re trying to pull a fast one on me. I did eventually get my money back after calling customer service, but honestly, I don’t think I can deal with the headache of ordering from them again.
Issue with refund
I had a really frustrating experience with a return I made on your website recently. I sent the items back within the 15-day period like I was supposed to, but then I got an email saying I wouldn't get my money back because I sent them back late. They only offered me a gift voucher, which I didn't really want. I was so annoyed that I emailed customer service to explain what happened and show them proof that I returned the items on time. After going back and forth a bit, they finally fixed the issue and I got my refund. Even though it all worked out in the end, it was such a hassle that could have been avoided easily.
My fav thing
Oh my gosh, the folks at that store were seriously awesome when my order got all messed up! They actually listened to me and fixed everything really quick. I was thrilled with their help, I just had to shout it from the rooftops.
Review with most votes
My fav thing
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