Shop Premium Outlets Reviews
Reviews (16)
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Shoes and accessories
Shop Premium Outlets is a really awesome place to shop for all kinds of stuff from different brands. The customer service is top-notch, with employees there to help and take care of any problems that come up. The prices are good and they often have sales and discounts. It's just a fantastic shopping spot for getting shoes and accessories.
Luxury sunglasses purchase
My experience at Shop Premium Outlets was really disappointing. I bought 7 pairs of fancy sunglasses for almost $1000. They split my order into two deliveries, and 6 pairs came through UPS with no problems. But the 7th pair sent by USPS never showed up. When I reached out to the store for help, they basically left me hanging. USPS said they delivered the package, but there was no follow-up to figure out what happened. The store didn't try to fix the situation or help me at all. This kind of customer service is not okay, especially when you're spending so much on luxury items. It's frustrating to have a store ignore a missing item and not even try to make it right. I've lost trust in them and won't be shopping there again.
Shoes and accessories
This place is a scam. All shoes I ordered are defective. There is a limit for returning items even if they charge you $4.95 per item for the FedEx shipping label, due to it goes to different locations. All chats including emails are uniformed replies generated by AI or chatbot. They sell you defective un-returnable items. What a waste of money and time!
Lancome Face Cream
Their ad neglected noting the cream expiration expires in 3.5 montsh!
Cannot recommend this company!Tennis shoes
Never got my tennis shoes. Customer Service is extremely unprofessional and unhelpful.
Mulberry bag
Just read above all commends which i wish I did before buying Premium OUtlets Online. My shipment has never arrive, then they madeup lies one after another and conflicting back and fourth. This is the worse online shopping experience I ever had.
Luxury purses purchased online
I ABSOLUTELY DO NOT RECOMMEND ANYONE PURCHASING ANYTHING ONLINE! I recently purchased a gucci bookbag and a louis vuitton purse that they claim to be real but it is 100% FAKE! They did not resolve my issue and would not give a refund so I am now in the process of consulting for legal help so no one else gets taken advantage of because this company is a COMPLETE FRAUD! STAY AWAY! I would give zero stars if I could!
Adjustable Tie Shoulder Surplice Romper in Lavender
I’ve spent more the 4 figures at Shop Premium Outlets the past two months (refreshing my wardrobe). I purchased one item final sale, I was sure it would fit. It arrived in a non-descript bubble envelope, from a different retailer, as the other items rolled in it became apparent to me that once you place the order, many of the items are actually dropshipped from a different entity. In this case, the item arrived used. I wrote to explain that I was fine with final sale, for a brand new item, but this item was not that. It was used to the point thag I did not even feel comfortable trying it on (I could SMELL the garment before I even opened the bubble wrapped envelope). The customer service person responding (via email) directed me to their return policy on the website and said too bad ::insert-shoulder-shrug:: I do MOST of my shopping online, and I shop A LOT. I have had a similar issue with other seconds retailers (i.e. Amazon, Sierra, TJ Maxx, GILT, even Poshmark where an item is described as NWT, but has been worn), as TONS of people wear things and return them and then the retailer turns around and ship it back out, in an attempt to pass it off as new (final sale) to a different customer. Every single one of them has honored that scenario and done the right thing by either granting a return or issuing a refund without need for return. Gross situation, gross customer service, I will continue to pursue up the chain of command but don’t have much hope and am pretty discouraged from shopping there again in the future. I will stick to the places with comparable deals for name brand items AND reasonable customer service policies.
Valentino Silk Skirt
Bait and switch seller. I received a pair of cheap canvas shorts rather than the beautiful Valentino silk skirt that I ordered. Seller refused to offer refund, instead trying to get me to jump thru ridiculous hoops and incur further costs by requiring to pay packaging and return shipping costs. I will never shop here again.
Adidas clothes/shoes
I am beyond angry with this company. My order should've been here already and its not. A pair of sneakers was sent but now a delay in AL. And my other part of order says Label Created. It's been 3 weeks already. Nothing. I've reached out NUMEROUS times and they still said that they're contacting the appropriate vendor and it will take 3 business days. I'm over it. Total ... Won't even give me a refund. DO NOT BUY FROM HERE!
cashmere wrap
I bought a $120 cashmere wrap. after 6months and maybe 3 uses the cashmere starting ripping and almost fell apart. The customer service was a automated answer. awful process and didn't get any type of refund or credit for garbage that was being sold as premium cashmere
Valentino Silk Skirt
After waiting weeks for my item and ignoring my correspondence, instead of the high price/value item I ordered, they sent me a cheap pair of shorts. Round and round with PayPal trying to get a refund for weeks now, looks like I learned an expensive lesson never to shop with them again.
