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Shop Premium Outlets

13% Would buy here again

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Spotlight: What are our customers saying?

S
Shi Feliciano
Bait and switch seller. I received a pair of cheap canvas shorts rather than the beautiful Valentino silk skirt that I ordered. Seller refused to offer refund, instead trying to get me to jump thru...Read on
M
Margarita
I am beyond angry with this company. My order should've been here already and its not. A pair of sneakers was sent but now a delay in AL. And my other part of order says Label Created. It's been 3 ...Read on
C
christine zeikel
I bought a $120 cashmere wrap. after 6months and maybe 3 uses the cashmere starting ripping and almost fell apart. The customer service was a automated answer. awful process and didn't get any type...Read on
S
Shi Feliciano
After waiting weeks for my item and ignoring my correspondence, instead of the high price/value item I ordered, they sent me a cheap pair of shorts. Round and round with PayPal trying to get a refu...Read on
I
Inessa Inessa
They sent me the wrong size shoes in a box with the wrong size. Not only that, the shoes were not new, they were also damaged. I could not return them.Read on

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    Valentino Silk Skirt

    Bait and switch seller. I received a pair of cheap canvas shorts rather than the beautiful Valentino silk skirt that I ordered. Seller refused to offer refund, instead trying to get me to jump thru ridiculous hoops and incur further costs by requiring to pay packaging and return shipping costs. I will never shop here again.


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    Adidas clothes/shoes

    I am beyond angry with this company. My order should've been here already and its not. A pair of sneakers was sent but now a delay in AL. And my other part of order says Label Created. It's been 3 weeks already. Nothing. I've reached out NUMEROUS times and they still said that they're contacting the appropriate vendor and it will take 3 business days. I'm over it. Total ... Won't even give me a refund. DO NOT BUY FROM HERE!


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    cashmere wrap

    I bought a $120 cashmere wrap. after 6months and maybe 3 uses the cashmere starting ripping and almost fell apart. The customer service was a automated answer. awful process and didn't get any type of refund or credit for garbage that was being sold as premium cashmere


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    Valentino Silk Skirt

    After waiting weeks for my item and ignoring my correspondence, instead of the high price/value item I ordered, they sent me a cheap pair of shorts. Round and round with PayPal trying to get a refund for weeks now, looks like I learned an expensive lesson never to shop with them again.


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    UGG Shoes

    They sent me the wrong size shoes in a box with the wrong size. Not only that, the shoes were not new, they were also damaged. I could not return them.


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    coach wallet

    I purchased few items including a coach wallet. Never received the wallet. I tried reaching out to Shops premium outlet only to be told they cannot do anything because FedEx showed it was delivered. I went back and forth with 4 different person, and they still refuse to send me my purchase or give me a refund. Now I'm taking a loss. You are taking a risk when you order with shops premium outlet, because they don't guarantee your order will reach you. And you will be taking a loss. They are quick to dismiss you when there is a problem. I want to return all my items I purchased through them but are afraid they might say they didn't get my returns. Then I will be out more money. THEY HAVE THE WORSE CUSTOMER SERVICE EVER. I unsubscribed to their email and blocked them on my phone. THE WORSE COMPANY TO DEAL WITH.


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    Black Johnny Was embroidered pants

    Ordered the cutest Johnny Was slim, cropped, embroidered pants for a trip I'm going on in two weeks. They sent me oversized, very large legged, black silk pajama-like pants with elastic waist. When I tried to get the correct pants mailed while I returned the wrong ones, they said they were all out. The pants are still on the website. How many others has this happened too?


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    Crossbody

    THE WORST SERVICE IN THE WORLD. I placed an order on 8/27, the confirmation email said the expected delivery is 5 to 9 days. Today is 9/10 and I dont have a tracking number, I wrote four times and the customer service said I cant cancel the order and they dont know when my order will be shipped. Im very frustrated. I dont have my money back.


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