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Valentino Silk Skirt
Bait and switch seller. I received a pair of cheap canvas shorts rather than the beautiful Valentino silk skirt that I ordered. Seller refused to offer refund, instead trying to get me to jump thru ridiculous hoops and incur further costs by requiring to pay packaging and return shipping costs. I will never shop here again.
Adidas clothes/shoes
I am beyond angry with this company. My order should've been here already and its not. A pair of sneakers was sent but now a delay in AL. And my other part of order says Label Created. It's been 3 weeks already. Nothing. I've reached out NUMEROUS times and they still said that they're contacting the appropriate vendor and it will take 3 business days. I'm over it. Total ... Won't even give me a refund. DO NOT BUY FROM HERE!
cashmere wrap
I bought a $120 cashmere wrap. after 6months and maybe 3 uses the cashmere starting ripping and almost fell apart. The customer service was a automated answer. awful process and didn't get any type of refund or credit for garbage that was being sold as premium cashmere
Valentino Silk Skirt
After waiting weeks for my item and ignoring my correspondence, instead of the high price/value item I ordered, they sent me a cheap pair of shorts. Round and round with PayPal trying to get a refund for weeks now, looks like I learned an expensive lesson never to shop with them again.
UGG Shoes
They sent me the wrong size shoes in a box with the wrong size. Not only that, the shoes were not new, they were also damaged. I could not return them.
coach wallet
I purchased few items including a coach wallet. Never received the wallet. I tried reaching out to Shops premium outlet only to be told they cannot do anything because FedEx showed it was delivered. I went back and forth with 4 different person, and they still refuse to send me my purchase or give me a refund. Now I'm taking a loss. You are taking a risk when you order with shops premium outlet, because they don't guarantee your order will reach you. And you will be taking a loss. They are quick to dismiss you when there is a problem. I want to return all my items I purchased through them but are afraid they might say they didn't get my returns. Then I will be out more money. THEY HAVE THE WORSE CUSTOMER SERVICE EVER. I unsubscribed to their email and blocked them on my phone. THE WORSE COMPANY TO DEAL WITH.
Black Johnny Was embroidered pants
Ordered the cutest Johnny Was slim, cropped, embroidered pants for a trip I'm going on in two weeks. They sent me oversized, very large legged, black silk pajama-like pants with elastic waist. When I tried to get the correct pants mailed while I returned the wrong ones, they said they were all out. The pants are still on the website. How many others has this happened too?
Crossbody
THE WORST SERVICE IN THE WORLD. I placed an order on 8/27, the confirmation email said the expected delivery is 5 to 9 days. Today is 9/10 and I dont have a tracking number, I wrote four times and the customer service said I cant cancel the order and they dont know when my order will be shipped. Im very frustrated. I dont have my money back.
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