Superfeet - Overall Rating based on 7 reviews
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Insoles purchase
I just got some insoles from a different online shop, but they ended up being fake and not very good at supporting my feet. When I reached out to the customer service team, they were super helpful in figuring out the insoles were counterfeit and gave me advice on how to fix the problem. I was really impressed by how knowledgeable and willing they were to help me out. Now, I'm definitely going to shop directly from them in the future to steer clear of any more fake product mishaps. All in all, I had a great experience with this store thanks to their awesome customer service.
Running insoles
I recently contacted them to ask about the best insoles for my running problems. The person helping me suggested their priciest product, saying I could easily exchange or return it if I wasn't happy. But those insoles didn't help at all, they made things worse. When I talked to them about it, they didn't even respond. Even though I can still return them, they're not getting back to me. Their customer service is terrible, it's really disappointing. I probably won't buy from them again.
Insoles
These insoles are just awful. I regret spending my money on them because they are so uncomfortable and I can't even wear them. The arch support is all wrong, and every time I try to wear them, they just hurt my feet. I'm really let down by this purchase and I wouldn't suggest them to anyone who wants good insoles.
New insoles
I contacted your distributor in the UK not too long ago because I had a question about some new insoles I bought. I was pretty bummed out because they never got back to me, which isn't great customer service. I've been buying your products for a while now, so it was kind of disappointing to not get the help I needed. Hopefully next time I'll get better communication and support from a company I've been loyal to for so long.
Green insoles for jogging
I got these green insoles for jogging, thinking they might help my plantar fasciitis. They did help a little, but I was let down when the top material on one of them started wearing away after just 381 miles. There was a rough hole about the size of a thumbnail, which worried me considering how much I spent on them.
Green insoles for poor arch support
I've been a loyal customer of this brand for a while now, and I used to think they were top-notch. Their green insoles have always given me the extra support I need for my flat arches, making it possible for me to comfortably take long walks in any shoes. But my most recent purchase of these insoles was a letdown. A piece of the hard plastic lower plate broke, causing discomfort and ruining the support. I tried to contact the company through their website, but there was no way to talk to them directly. I had to go through the store where I bought them, which was a hassle since it was past the return period. Luckily, after some back and forth, the company agreed to replace the faulty insoles as a one-time exception. They did mention that the insoles should last 12 months or 500 miles, whichever comes first.
A Satisfied Customer's Experience
As a client of Superfeet, I have had a fantastic experience with the company. I have been using their insoles for several years now and I have noticed a significant improvement in my overall foot comfort and support. The insoles are well-made and durable, and they have held up well over time.
The online ordering process was easy and convenient, and the delivery was prompt. The customer service team was also very helpful and responsive when I had a question about my order.
Overall, I am very satisfied with Superfeet and would highly recommend their products to anyone looking for high-quality, supportive insoles.
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A Satisfied Customer's Experie
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