Topshop Reviews
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Top-Notch Online Shopping Experience with Topshop
As a client of Topshop, I have had a great experience shopping with them online. Their website is easy to navigate and they have a wide selection of clothing and accessories to choose from. I appreciate that they have a mix of trendy and classic pieces, so there is something for everyone.
The online ordering process was seamless and my purchases were delivered in a timely manner. The items I received were true to size and of good quality. I was also impressed with their customer service. I had a question about an item and their team was quick to respond and helpful in resolving the issue.
Overall, I am a satisfied customer and will continue to shop at Topshop online.Clothing items
I just bought some clothes from this store and let me tell you, I am really impressed with the quality and variety of their products. The clothes were stylish and on-trend, and my shopping experience was super easy. The store was organized well so I could easily find what I wanted. The staff was friendly and gave me great customer service. The prices were fair for the quality, and I felt like I got my money's worth. I definitely suggest checking out this store for all your clothing needs.
Black dress
I bought this black dress from the store and it didn't fit right. I couldn't return it because they got taken over. The service was bad, and it seems like they're not handling the change well. It's sad to see a brand that used to be so good struggle like this.
Skirt purchase
I bought this skirt from the store, and I gotta say, I was pretty bummed out by the quality. I mean, I only had it on for like an hour when a hole showed up because of some shoddy stitching. And let me tell you, the price I paid did not match the quality at all. I tried to reach out to customer service about it, but it's been 7 weeks and still no solution. This lack of help from such a big brand is just not right.
Returned items, no refund
I returned some stuff with Hermes on January 2nd, but still haven't gotten my money back. I gave them proof that I sent it back, but customer service has been no help at all. I've been a loyal customer for years, but this whole situation has me feeling really frustrated and disappointed.
Gift card refund
I've been dealing with a real headache trying to get a refund for a gift card. Can you believe I still haven't been able to get a hold of anyone from the company to help me out? It's frustrating how poorly organized and unresponsive they are. On top of that, I had to fork out extra cash just to use the gift card, and now it looks like I won't even get a refund for that extra amount. So aggravating!
Recent online purchase
After I bought something online recently, I had some problems with my order. I emailed customer service for help, but the response I got wasn't great. The customer service team wasn't very helpful overall. I tried to fix a problem with a refund that seemed to disappear, but I just ended up feeling annoyed and let down by the service. Other people had similar experiences, so it looks like the company's customer service needs some work.
Returned jeans for refund
I recently took back a pair of jeans to the store on January 26th. Even though I gave them proof that Royal Mail delivered it and showed them my receipt, they still haven't given me my money back. My daughter's a student and she's struggling financially, so it's really frustrating that they're taking so long to process the refund.
Return/Exchange Policy
As a loyal customer, I was really let down by how inflexible the return/exchange policy was during the lockdown. Other stores were being understanding and giving more time for returns and exchanges because of everything going on, but Topshop didn't step up. The customer service team didn't seem to care about my worries and didn't offer any good solutions. It's just sad to see customers not being thought about during tough times like this.
Jeans purchase
I bought a pair of jeans in early October of last year. It took a whole month to ship, and I had to email them to check on the order. The communication was pretty bad, they didn't have a phone number to call and the emails seemed like they were automated. When the package finally arrived, they sent me the wrong item. I sent it back right away, but it's now late January and I still haven't gotten my refund. All in all, it was a really frustrating experience that ended up wasting my time and money.
$300 clothes order
I bought a bunch of clothes from this company for more than $300 recently, but honestly, it's been a huge letdown. I got a confirmation email for my order and then the company merged with ASOS without even telling me. I only found out about it on February 3rd through an email. I tried to check where my stuff was, but the website was down. And when I tried to return something, the link they gave me didn't work either. It just felt really unorganized and unprofessional. I'm disappointed with how they handled everything and wish they were more transparent and had better customer service.
New clothes
I ordered some clothes and it was seriously the worst experience ever! I returned them a while ago with proof but still haven't even gotten a confirmation that they got it. I tried reaching out to customer service, but all they do is send me these automated responses! It's so frustrating, all I want is my money back 😭
Lost orders, lack of communication
I bought some stuff from this store recently, but it looks like they lost both of my orders. The first one never showed up, and after bugging them for weeks, all I got was a gift card. I ordered something else with next day delivery, but it's also missing now. I've been trying to reach customer service, but they're not answering me.
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Top-Notch Online Shopping Expe
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