All reviews of Jerry
Review about: Green Garden Gold
CBD oil purchase
The buying experience was pretty good, but one big problem I had was with the dosage. The label on the bottle didn't clearly show how much to take, so it got me all mixed up. I really wish they would explain that stuff better before you buy it.
Review about: RentalCover
Experience with rental insurance
I had to use rental insurance for the first time and it ended up being a really good experience. The whole thing was straightforward, quick, and totally hassle-free. It felt good to know that I was covered in case anything happened.
Review about: Bikes Online
Five bikes purchased
I'm a regular at Bikes Online and I've bought five bikes from them in the last few months. Gotta say, I'm super happy with all my purchases. Their bikes are top-notch, prices can't be beat, and their customer service is top-notch. Any problems I've had, whether it's with the product or warranty, have been sorted out quickly and professionally. I definitely recommend Bikes Online to anyone looking for a new bike.
Review about: Honest Paws
Double order mistake
I messed up when I placed my order and ended up getting double the amount, but the customer service team was amazing. They were super helpful and understanding. They refunded me the extra payment right away and told me to keep the extra stuff. I was really impressed with how well they took care of me the whole time. And the products themselves were fantastic - my pet really enjoyed them. I absolutely suggest this company for anyone looking for great pet stuff and awesome customer service.
Review about: Geekvape
5 high-quality products
I've bought 5 different products from this company and let me tell you, they really impressed me. Each one was top-notch quality and performance-wise. I found that it's best to get the coils from a local store, as I've had issues with coils from other sources. It's super important to prime the coils correctly so they don't burn out too fast. The products also come with plenty of spare silicon rings, which is a nice bonus. In over two years, I've only had one leak, which was because the silicon seal hardened from daily use. To protect the charging port, I suggest getting a twin or quad charger. And when you're replacing a coil, be careful screwing the tank back together to avoid crushing the silicon seals and causing leaks. Just use your common sense with these products. Even though others had some negative experiences, mine has been awesome. These products are amazing - definitely 10/10 stars.
Review about: Nordic Oil CBD
CBD oil purchase
The CBD oil I bought was even better than I expected. It really helped me with my anxiety and stress, and I felt like it made me feel better overall. The customer service was amazing - the people were so nice and helpful, and they made sure I knew everything I needed to know. I'm super happy with how everything went, and I'll definitely be buying from them again.
Review about: Apexel
i bough some
i bought some products like 2 weeks ago and i still havent got it, so i dont know if ever get them, coz i am loosing hopes in this company/website,
i may have to call my credit card company to dispute this charge to get my money back if i dont get this product, i am very disappointed,.Review about: HottPerfume
Perfume
I would like to thank you for this perfume
Review about: FIRMABS
bra
Good material super fast ! Fits perfect, I’m a size 38 normally wear s but went for an m . Fits perfect. Brings pads but I removed
Review about: The Ayurveda Experience
Kesaradi and Manjish oils
I LOVE the Kesaradi and Manjish oils!!! As a acne sufferer for 15+ years I was desperately looking for a product that wouldn't break me out. I tried so many products and spent thousands of dollars on moisturizers, creams, cleansers, treatments, microdermabrasion...etc but none of them helped with my acne.
A friend of mine recommended these oils and I cannot thank her enough!!!
My skin, not only doesn't break out, the texture including pores and evenness has improved a lot.
Service could be better by letting you know if a product is sold out when you are buying it to prevent confusion and frustration later on. However, the customer service representatives are nice and friendly.
I HIGHLY recommend these products!!!
Sincerely,
A Happy Customerorder #171-390681; Oredred and charged my Card; I checked the Tracking and still not shipped out, I understand the delays but why isn't shipped?
I’m having the exact same problem as the previous reviewer. I placed an order, my card was charged, and going on a week, I have not received an email confirmation, nor replies to my emails asking about the status of my order. I’m not too happy about that.
Ordered items on April 26th, card was charged on 27th (#171-384867). Item not yet received as of May 28th. Customer service is atrocious, with shoddy, intermittent responses. Finally called my credit card company and asked for a reimbursement.
SmdHi JD, please be informed that your order is in transit and expected to be delivered in 3-7 days. Due to the current situation, our international shipments are getting delayed. We are extremely sorry for the inconvenience. Also, we have replied to your email and provided the tracking information.
Hi MD, please provide the order#, we'll check the shipping status for you. We are sorry for the inconvenience.
Hello, I have ordered your duo combo more than a week ago and have no update on the status of it. Should I be cancelling my order? My invoice # is 171-402291
We are extremely sorry for the delay. Due to the current situation, our international shipments are getting delayed. Please be informed that the package is in transit and expected to be delivered in a few days. You can check the tracking status on Canada Post with the tracking#LX622981638US.
I received a half empty container of eye butter. I sent email to customer service and no response. I would like to exchange since I paid full price for a full container.
Hi SS, please provide the order# so that we can check the details and help you out in the best possible way.
I am experiencing the same as all the above customers. I have ordered #171-399457 a month ago and has not been shipped yet nor response has been received to my follow up email. Very disappointing
I would like to cancel and get a refund because it's not satisfactory the time it is takingto hear back with regard to dispatching of my order and postal tracking. As with the above complaints I am highly disappointed having been charged for products.
I want a refund!
Unhappy Customer.Omg a month!!... that's disgraceful! I've been waiting 3 days and I'm disappointed they haven't dispatched my parcel yet or given me any details of when it will be dispatched. I will not use them again if they don't update me with details and post to me within the next 3days! I really want a refund if they can't deliver in the next 2-3 days. They shouldn't take our money unless they have send us our packages!
Hi Yohanna, please be informed that we've shipped the order and the package is currently in transit. You can check the tracking status on USPS.com with the tracking#LX220034159US. We hope you'll enjoy the products like thousands of our happy customers.
Do let us know if you need further assistance.Hi Gabriela, we do understand your frustration and disappointment while waiting for the book which might have purchased with so much interest. Due to some technical issues, the vendor was not able to ship your order. We have refunded the order and the amount will be credited to your account in a few days. We apologize for the inconvenience caused.
Well just like everyone else I purchased products on June 25, 2020, my card was charged, I was sent an INVOICE NUMBER 171-413382, but no shipping confirmation. So here we are waiting, 4 days now. Could someone please check on this and email me the order and tracking number. Thank you
Scan scan
After read all messages and complain here I resized it a scan to stolen money from people- I want the imediatly refund of my order - and I’m going right now drop down this announcement from social media and instagram plataform.
Hi Marye, please be informed that your package is in transit and expected to be delivered on July 06. We have sent the tracking information to you through email. Do let us know if you need further assistance.
Hi Patrícia, we assure you that your order will be delivered on time. Please provide the order# so that we can check the details and assist you.
I placed an order on 6/22/20, #171-411704, and no shipping update. No answer to my email either. How much longer until it ships?
Hi Rebecca, we are sorry for the delay. Please be infomred that the order will be delivered in a couple of days. We have sent the tracking information through email.
Do let us know if you need further assistance.I still haven't received it. The tracking said delivery was July 9th but now it shows it being shipped from India with a pending delivery date. I didn't realize there wasn't a US warehouse that would handle the US orders. This explains a lot about shipping issues. I placed a rather expensive order and would appreciate a partial refund for the annoyance, confusion and continual wait.
Hi Rebecca, we are checking with FedEx to make sure that the package will be delivered at the earliest.
We apologize for the inconvenience caused.I have 2 orders:
171-419130
171-418714
I have emailed the customer service but no response.
Order was placed on July 05th.. its been 10 days now. This is ridiculous..
Do you have any update?We have responded to your email and provided the information. We apologize for the inconvenience caused.
Hi I placed an order 4 days ago and to this day I have not received a shipping confirmation order #171-433849. I will like to request a refund, after reading all these comments Im very concern and I am not impressed. If I don't hear from you I will talk to my bank directly to file a claim.
Well just like everyone else I purchased products on August 4, 2020, my card was charged, I was sent an INVOICE NUMBER 171-432883, but no shipping confirmation. So here we are waiting, 10 days now. Could someone please check on this and email me the order and tracking number. Thank you
please advise me when I will be receiving my Kasardi Oil. It seems like you have taken the cost . Please send me an estimated date
Order #171-438666
Placed order days ago. Haven't gotten a email that it has shipped yet.
When should I expect my delivery? Was an expensive order and I'm getting worried.Hi Laura, we are extremely sorry for the delay. Due to the current situation, our international shipments are getting delayed. We hope you received iYURA Manjish Glow Elixir. Eye Care and Facial Kit products are in transit and are expected to be delivered in a few days. We have sent you the tracking details via email. Please contact us at [email protected] in case of any concerns.
Hi Elena, thank you for reaching out. We hope you received the product. As per the tracking status, the package was delivered on August 18. We hope you are enjoying the oil. Please contact us on [email protected] in case of any concerns.
Hi Rosemary, thank you for reaching out. We are checking with the shipping team and update you at the earliest through email.
Order #171-437715 placed order 5days ago Haven’t gotten a email that it has shipped yet. When should I expect my delivery. It expensive order.
I ordered on Sunday 16/08/20 order number #171-438138. I have not received any shipping details or tracking number. Very poor service.
Hi Maria, thank you for reaching out. We are sorry for the delay. Please be informed that your package is in transit and expected to be delivered in a few days. We have shared the tracking information through email. Do let us know if you need further assistance.
Hi Kerry, first of all, we want to apologize for the experience you’ve had. It’s not our usual standard and I understand how frustrating this must be. Unfortunately, due to a technical error, the order was not processed. We have informed the shipping team to ship the order on priority. We truly apologize for the inconvenience and hope you will give us an opportunity to serve you better in the future.
14 days and still no product!
Just fake updates saying delay delay
Surely you can get a package sent inside 14 days.
I won’t be buying from you againHaving the same problem.. Order 171-451833. Charged my card.. Still waiting for shipping information a week later.
Hi Jill, thank you for reaching out. Please be informed that we have already shipped the order. The package is in transit and will be delivered in a few days. We have also sent the information via email.
Do let us know if you need further assistance.I checked today September 24 2020 and it is still unfulfilled.. You gave me tracking information but it hasn't moved. It took me years to save money to buy these products and now I still have nothing. I ordered September 9 2020
I ordered 29 days ago and only received one item. I’m still waiting on two items. My credit card was charged immediately. I’ve emailed and phoned and haven’t received a response. I’ve never had issues with orders before and I understand these are unusual times. However, an update on an order that has been paid for should be top priority. Thank you
Hi Jill, we are sorry to know you did not receive the products. Please be informed that we shipped the order as we promised but the shipment got delayed by the shipping carrier. We have shared the tracking information via email.
Hi Cheri, we are extremely sorry for the delay. We do understand your frustration and disappointment while waiting for that package which might have purchased with so much interest. We have informed the shipping team to ship the product at the earliest.
Hi my order number 171-450997 and it has been 1 month already I still haven’t receive my order. I send emails to your customer service a few times and no reply to any of my emails. Very disappointing ???? and frustrating.
Please arrange for my refund.Hi Joyce, we are extremely sorry for the delay. Please be informed that we ship Ajara products from our US warehouse through the local post due to which shipments take time to reach Australia and due to the current situation, it's taking more time. We are working on reducing Ajara shipping time to Australia. We have responded to your email.
Hi, my order is not yet shipped even after 10 days. I have not got any updates yet. I have also send a request to customer care but no help there too. Order no: #171-463016
I want refund for my order 171-463016. It's been many days and still product not shipped and no emails or contact from.anyone. I am beginning to think this is a scam.
Cancel this order and refund my money please. This is height of unprofessionalism. I am not getting any response from you guys.
Guys, this site is a scam. I am going to call my credit card company and mark you as fraud in the system.
I am waiting for the paraania. Kindly post the order asap and advise the ETA.
I ordered and received my day/night combo about a week later, no problems at all with shipping. We all also are aware of pandemic challenges so it’s irrational to not have patience when ordering anything these days. I have no complaints with shipping and I’m currently on day 3 of using the day/night combo. Excited to see a difference in a couple weeks. This is my first real skin treatment in my life, I’m in my mid 40s so I decided on this skin line for it’s good reviews and holistic approach!
Hi Sumithra, we hope you received the order. As per the tracking status, the package was delivered on October 19. Do let us know if you need further assistance.
Hi Nidhi, we are sorry for the delay. As the product was out of stock, we were not able to ship the product. Now, we have received the stock and will be shipping the product at the earliest.
Hi Stacy, thank you for trusting us with your skincare. ????
I placed and paid for an order (Invoice #: 0000002734) October 12th. I received a confirmation email that stated I would receive an email when my oil has shipped. To date, I have received neither an email nor a product. I sent a follow up email a few days ago which has also gone unanswered. Please update me on this order ASAP or I will contact PayPal to grieve this company and stop payment.
Hi Jeff, thank you for your message. Please provide a valid order#. The order# you shared does not belong to us.
I just placed my order 12 hours ago, no order number given, no confirm email, no reply to my email, if it’s a scam, I’ll require a refund as soon as possible and contact my credit card bank
It's been 2 weeks since I've placed my order and no updates on the tracking number. Also I know that only half of my order has been shipped and I have no updates on the rest of my order. I've been sending emails for the past few days and no response back. Truly considering canceling and asking for a refund, I'm not very happy! 171-487259
Look at all of the complaints! And think of all of the people who are silently waiting and not saying anything either. I've given up hope on this company. No replies and they took hundreds of dollars for my order. I am SO bummed out that they are shady. If they cannot handle providing the products maybe they should not be taking orders until they are able. They must have so many complaints with banks for their fraud.
I've been waiting 4 weeks for my order. It's been sitting in a Fedx facility all that time. I contacted Fedx and now they tell me there's a problem with shipping it and are sending it back to the supplier. This WAS a Christmas gift. Not happy at all. Wish I had seen these reviews before I ordered.
Even i ordered on 11 December and still not received it.. i also opened a case with 205234 and received no response.
This is not a scam - it takes time for delivery. I have bought many products from this company and enjoy most of them. I do want to say that day night combo doesn’t work for me like it used to. Have you changed the product in some way? I don’t get the great results I used to. What else can you recommend?
Just the same story as everyone else here. Order 171-496539. No response to emails after ten + days. Then a flood of postage and delivery ‘confirmation’ emails that feel very funny, but no actual delivery. I’ve raised a dispute through PayPal. Really bad feeling about this.
Same here :( Order #171-495148 .More than a month now. No reply to emails . Order not yet shipped. If I dont receive a response or the product I plan to dispute this. Very bad customer care.
Very bad servive, they charged my card and after this i haven't received any email regarding my order, their email address doesn't work amd neither i can't reach them by phone. I also tried to reach them on Ig and they visualized the message but didn't replied
I wish I had read all this before I ordered. Ordered December 19. Nothing. Emailed and then they tell me it’s shipped Jan 12. Can’t get hold of them. Disputing this with my cc.
This was my first Order #171-508093 since Jan 1st 2021. The amount got deducted immediately but I still haven’t received the product. After reach out multiple times they processed the order but I haven’t received yet. I am really frustrated that I am not getting a satisfactory answer from the team after requesting them. They are just sending me the USPS tracking ID repeatedly which is stuck somewhere. I have no clue if I am getting the product or not. I have also initiated a cancellation through email but haven’t received any response yet. Moreover they are ignoring my request and not responding anymore. This is the worse experience I ever had. There is no point of sending me the same tracking number again instead try for delivery or refund me ASAP.
Order number - #171-513981. My name is Nirmitha Koothoor. I placed an order for kesaradi oil and manjish glow elixir on Jan 17th 2021. The order number is 171-513981. It has been 10 days and yet I see that the order hasn't been shipped. Can you please ship the products asap and confirm the shipping. Your quick action would be highly appreciated.
Liliana Olaru We are sorry for the delay. We shipped all the products and informed you via email. We hope you received the order. Do let us know if you need further assistance.
Prajakta Rane We hope you received the order. Do let us know if you need any assistance.
Jane, We hope you received the order. As per the tracking status, the parcel was delivered on 06 Jan 2021. Do let us know if you need any assistance.
Jerry, we are sorry for the delay. We hope you received the order. As per the tracking status, the parcel was delivered on 08 Jan 2021. Do let us know if you need any assistance.
Snigdha We are sorry for the delay. We hope you received the order. As per the tracking status, the parcel was delivered on 09 Feb 2021. Do let us know if you need any assistance.
Nirmitha We are sorry for the delay. We hope you received the order. As per the tracking status, the parcel was delivered on 02 Feb 2021. Do let us know if you need any assistance.
I am interested in your product, however, based on all of the reviews it appears the international order process has some gaps. Has this improved in 2021?
Process may needHi, i have ordered a week ago and there is no response after on shipping. I have called multiple times and sent emails to support. Can you please help ship my order or please advise if i should cancel my order. Here is the order number 171-557987
No response to my emails, the tracking number they gave is bogus, there's no record with DHL of a shipment, the order status just says 'ready' but hasn't been sent. They claim 4-5 days shipping but my order has been sitting 'ready' for more than twice that amount of time! I've tried to cancel the order and requested a refund through my payment method. Wish I'd seen these reviews before getting suckered into buying from this place.
Regarding my above review, the item arrived today, too late to give as the gift intended but it did arrive despite the inaccurate tracking information on my order. I would delete that first review if I could figure out how!
#171-567760 says is on the way, it has said the same thing for days...sitting at a facility. Reached out to customer service without response. I really wish I had read these reviews prior to ordering. I think in the future do not take money from a customer until you have the products are are ready to ship. As of today it "says in transit" These products are expensive and I expect better customer service and communication. I assume these really are finally shipped. I hope to enjoy the products, however you really need to improve your customer service. I will be in touch as to if I actually receive the products and if I like the products. So far I am displeased.
Hi Angie, we are continuously working to improve our shipping process and delivering orders in 5-7 business days within the US and 7-10 days internationally. You may place the order and we will deliver your package at the earliest.
Hi Niharika, we are sorry for the delay. We hope you received the package. As per the tracking status, it was delivered on April 18. Please let us know in case of any concerns.
Hi Nancy, We are glad to hear that you received your product, we would like to let you know that due to the severity of the COVID-19 outbreak, there are widespread delays across the globe. We are continuously working with our partner carriers to make our delivery process hassle free efficient. We strive to give the best in-class service to all our customers always. Please feel free to reach out to us for any further assistance.
Hi Diane, we are sorry for the delay. We hope you received the package. As per the tracking status, it was delivered on May 24. Please let us know in case of any concerns.
I have just ordered but by mistake I have ordered same product twice I have emailed you also at the same time that please cancel one of my order I have not get any reply from you guys please let me know thank you
Oh my gosh, I wish I read all these reviews before I bought it. I am in the same shoes as all of you. I haven't heard anything about my order. I have been sending emails but no response. Is this a scam company? Someone needs to block this company if this is a scam. How can we report this company? I want my money back!!!!!
Hi Farida, thank you for reaching out. Please be informed that we refunded the duplicate order as per your request on June 20, 2021.
Hi D, please do not worry, your order will be delivered. Request you to please provide the order# so that we can check the details.
Hi L'Ann, please do not worry, your order will be delivered. Request you to please provide the order# so that we can check the details.
Have used their products before that are not only brilliant but also their customer service needs to be applauded. I had an issue with my last order and was promptly refunded within 12 hours. This time the discount hadn’t been applied to the order which also was dealt within 8 hours. Just cannot fault them. I think considering the covid situation everyone needs to be a bit patient with deliveries for which courier companies are responsible not them. They have brilliant products and services and are certainly not a scam!
Thank You for sharing your valuable feedback & insights. We try and ensure the best of services at all times for our customers, and Yes there have been delays globally due to the ongoing pandemic situation but the same are on a continuous resolve from our end and we are delighted to see your support and understanding in the matter. Such supportive feedbacks are a great deal of motivation for our whole team and help us in providing the best at all times.
We're delighted to hear about your experience with our products. Thank you so much for taking the time to share your feedback. It keeps us motivated to give our best. ❤
Review about: Trainz
Air Force Diesel engine
Positive n would buy from again.
Review about: ZIBUYU
6102027000850 Feb 2/ 2020
3rd Request,
Looking to return item, does not fit. Keep sending emails so I can return this item,no one response.
Did not know it was in US funds,
Please, would like to return it.
Thank you
E LindsayItem does not fit, wanted a larger size, but since I can not get a response from this company, and this is my third (3) attempt at trying to return item.
No loner want this productI need to return items does’nt fit...somebody I need to know how...nobody answer me and now I need only refund...I want to speak with somebody please. Thank you.
I would like to return item as far too small
Where can I get a response ..I would like a refund
Can you please answer ....
Do I send to PO Box 6014
Chullora NSW 1405
An answer to my request would be appreciated
Thank youHey can please give me a call 0450166544
I ordered boots but they are too small, where can I return them. Please email
BackDid order a Wi-Fi cam, not the right who came.
Cant get any support from wishLeider passt mir die zugestellte Ware nicht. Ich weiß auch garnicht das ich dieses bestellt habe.
Hello I waited ages for a pair of shoes finally got them and I ask for 9,5 I got size 4 .. I would like a refund I am not waiting thus long again plz
I ordered a size 9 shoes and received a size 5.
I need my correct size pleaseOrdered 2 pairs of shoes, wrong size. Want to return them & get the correct size?
I ordered a pair of sandals and obviously chose a size 8, which is what I normally wear. The sandals were lovely but too big. Was told that it cost the company a lot to send them to me and there was nothing they could do. I won't ever buy shoes online again.
I ordered Red pants size large and received small.
Could I return and have a size that fits please
cheers GailReview about: Clatterans
Ref Filters
Tried for two days to order filters. I found what i needed but could not checkout. Tried to use my credit card and was directed to pay pall.
I had trouble using PP . Checkout was impossible. I will drive to Home Depot and pay more yo get what i .
I was a repeat customerReview about: Alpha Defense Co.
Alpha Defense 5 face shields Jan. 2019
For those of you whom have ordered these in 2020, I would recommend that you be patient. Like most companies globally, I’m sure that they are overwhelmed, and short on staff. Please give them some time to prepare and send your orders. I do not work for the company or are affiliated with them in any way, it’s just that our society has become so use to life being instantaneous. Years ago we were use to waiting “8-10 weeks for delivery,” of products. Calling multiple times and sending multiple emails is only going to bog them down more. PLEASE STOP. Put yourself in their shoes for a few moments. I assure you that this is a REAL company with real products. I encourage you to read my personal review of the Alpha Defense company and their products.
I ordered these for their versatility, as well as to keep my head warm. I have Trigeminal Neuralgia, and the slightest breeze can put me in agony for days. Because I get so many nerve blocks and injections, my head is always cold, so I wear these in the house, as well as to sleep. It’s the perfect weight, the material holds up well during numerous washings, and the colors stay bright.Made in China???????
well looks like everyone on here pretty much got scammed . Good marketing by advertising on IG and FB to get people to believe in this . Ive been calling and emailing... nothing, i work outside and i ordered these timely and for a reason... I NEED MINE ASAP!!!
oh yea and not to mention, i live in Ft. Lauderdale. i can just come get mine. Thats 15 mins away!
I believe everyone is affected by this pandemic but, if youre short on staff or if the company is out of operation why do you still take orders? Why it doesn't explain before your purchase that it might take more time than usual to delivery. Why wait until you placed your order, then make you pay then right after ohhh it might take up to 30 days to received it. Then after that ohhh there's no one available to contact, call or chat but, im surely going to take your money.
I NEED MINE ASAP TOO!!Quick to take ???? THEN say "oh, by the way, your order might take longer than 2-5 days"
All reviews are horrible. Facing the fact that I got burned by some scumbags feeding off a pandemic.. Wish I read reviews first!! My fault ..Yeah this product come in from China, we have to wait 30 days , but went you go to the website they said 5 to 7 days and they get your Money immediately
It's Obvious that SA Fishing Co and Alpha Defense Co are the same company. I'm just hoping it's not a scam, I already realize they are made in CHINA. I wish the company would just communicate and advise on the reel order status. I understand the current delivery situation and extended time with products. I would at least like to know that this is a legit company, legit sale and feel like a valued customer. Please communicate!!!!!
I just ordered some. Website said up to 30 days which i thought was reasonable considering the demand and getting the material. I hope its not made in china because it says that its veteran owned
I've ordered from SA before. It's not a scam. Just taking longer because of the pandemic
Ordered. 4/3. Came in the mail today. I ordered 5 different designs that were available. Got 5 plain black face shields today with a card stating it’s not what I ordered... absolutely no communication saying that they were out or that they couldn’t send what I ordered. I never would have ordered from them if I knew this would happen. I try and contact customer service and I am 100+ deep in the waiting list and it’s not moving.
Could someone go pick my order up and ship it to me? I will Venmo the money to you. This is a joke.
Ordering 5 ⭐️
Pricing 4 ⭐️
Shipping -5 ⭐️
Delivery -5 ⭐️
Customer Service NONEXISTENTi was excited to finally order these face shields. i ordered them on March 30. today is April 21. i haven't received an email since April 4th saying that it'll be 7-10 days before i get a tracking number. I've been trying to LIVE CHAT then for almost 3 days. the live chat starts at 99+ and i've been through it 6 times. got glendy or a gwendy to answer but after them asking how they can help me there was silence for 20 ish minutes then a message saying that the store is closed and showed me their operation hours. everyone is telling me to give up, that i got scammed.... i'm starting to believe it. this company is horrible.... pandemic or not.... i will never order from SA or AD company again. i will advise everyone to do the same.
I finally received my order but none of the eight items were what I ordered. The packing slip that came with them stated exactly what I ordered. I just received totally different mask plus no decal. Totally unsatisfied and would like to return but no one is responding to my emails. Zero stars!!! I’m pissed!!
I placed an order february 27th long before the pandemic and still not have received it...tried the live chat messaged them on facebook i feel like i got screwed
Finally got my order, and 3 of the 5 are right and the 2 , I wanted the most were subbed out, I’m upset
Order 4/5. Package sitting in same location since the 4/17. Can't get thru to them. Waited 2 hours in the cue. Then they said, be right back. 2.5 hours later. disconnected me. Filed dispute with credit card company. Looks like a scam to me.
We put in an order and paid for it over a month ago and got a cpl emails, which has seemed like enough to string you along. Your order is ready you will receive an email in a cpl days with tracking info. That was about a week ago. No problem taking your money, but no hurry getting your product out....
I get things are slower because of Covid 19, but this BS. I ordered mine on April 4th. It finally shipped on April 18th and won’t get here until the April 27th. I also ordered some items on Amazon on April 15th, and have already received all items. I think it’s because the company uses DHL to ship. My tracking says my package has been sitting in Raleigh for two days!! Raleigh is literally two hours from me!! And I have to wait another three days!?? Last time I will buy from this company, maybe if they use another carrier for shipping, but probably not.
Ordered 5. None of the designs we ordered were the ones we received. This wouldn't necesarily be bad except that I have all boys and these were cheetah, rainbow, and zebra print. I am on the non-moving, "99 people in the queue" chat, phone closed, and the email address non existent! "We will make it right" doesn't quite cut it.
This was written by a staffer for sure. There is NO EXCUSE for labeling items "Sold OUT" on your website when it is not in stock and waiting to be shipped from China or God Knows Where? Sending me crap overstock I didn't order without asking is a scam pure and simple. What vet would do this to another Vet?
Huge delay. Bait and switch. I have 5 designs I didn't order. I'm willing to get a trading post going. Live in CO
I got mine finally and none of the designs I ordered were what I received. Not even the correct decal !!! what a joke, can't call call them, can't email them...only a dam chat that puts you at 99 and you sit and wait forever for nobody or not even a freaking robot to speak to. I wish I would had done my research first but you know do to this virus and all I just bought them because I needed them since I work outside and my job is very active and moving around...what a scam
I've been reading everyone's post on here, so I won't waste anymore time trying to get my order CORRECT! I too was #99 in line to chat w/customer service, 2 out of the 8 I ordered was right, the others are purple, outerspace crud etc, I waited patiently for the shipment, but their covid 19 excuses no longer work, we all wouldn't be ordering so many if it weren't for covid 19, don't get screwed like the rest of us, don't order from this Co.
Bait and switch at its finest! Blocked my phone number and live chat? What a joke, bout yo speak with my bank about a charge back! Scam alert!
PK 20-04-2020
Ordered. 4/3, came in the mail yesterday. I ordered 5 different designs that were available. Got 5 completely different than what I ordered with a card stating it’s not what I ordered... absolutely no communication saying that they were out or that they couldn’t send what I ordered. I never would have ordered from them if I knew this would happen. Not one was correct! 99 deep in the waiting list and it’s not moving so I think I'm going to try my luck going thru Paypal for refund. I knew from the reviews this was risky, but I just assumed they wouldn't come, not that they'd just grab any 5 and mail them out.[Order #ADG4-1170588] (2020-01-30)
By the looks of things my order seems a lost cause. I placed my order on 01/30 and other than an email confirming my order, I received another indicating order was inbound without a tracking number. Tried live chat and calling them, which lead to zero results in chatting with anyone. It's been well over 30 days. I don't want to give up my hopes, but this seems like a scam!Ordered back at the beginning of April still haven't heard anything they changed my address from pa to fl can't get ahold of anyone chat says 99 in queue every time I get on call voicemail is always full haven't got a tracking number HELP
Hello put my order in on April 16 20 still haven't heard anything but they sure did take my money
ORDER NR ADG4-1253463
DATE 2020-04-03
I bought 8 face shields, delivered on 2020-04-27. All the horrible prints, none of which I chose on the site. They did not warn that they would be changing all the prints. I try to contact by phone, by chat, but nothing. This company is a fraud. For sure, buy the manufacturer as cheaper prints, which are horrible, like which are not advertised on the website. Advertise as prettier, that for sure or manufacturer has a value above, and then Alpha Defense, delivers these crap. UNTIL THEY ATTEND ME I CONSIDER THIS COMPANY A FRAUD.Same as everyone else. Ordered, and after completing order it says could be 30day delay. Finally get it and it's totally wrong. Not one item I ordered came. {Also order an 8-pack, and only recv'd 5-total; and again all Wrong!
My order finally came in, no big deal for taking some extra time because of the China Virus. The big thing is I tried cancelling my order well before they were shipped out and could not under any circumstance reach anyone. I was not surprised to find that my order did not contain one of the 4 out of five facemasks I ordered. The only one they got right was the mystery face shield. They pride themselves on customer service but provide no viable way to reach them. Oh and the reason it takes so long to get your order is because the product is made in China and they probably ran out due to demand. Could not replenish stock quick enough to maintain filling orders. So to those shopping for this type of product ... my advice take your business elsewhere.
Not happy no response sorry should have reserched!
Has anyone sent a complaint to BBB? I have
So far no response from this company what so ever. Using our current pandemic is not an excuse for this company's lack of professionalism. From just reading these reviews, they are liable to a class action for fraud ( bait and switch), breach of contract, and professional negligence. Unless they correct their shortcomings, they will find themselves in a worse situation.
As for the statement of how years back one had to wait 8 to 10 weeks for items? That was when people and businesses relied sole on hand written orders and mail (No computers involved) as a form of communication.
Patience is a virtual but under current circumstances, daily or weekly updates on your company's situation would be more beneficial.All out of patience with these people, over 2 weeks no tracking # no shipping update. of course you happily took money ASAP. waste of time with the live chat option, twice I've waited over 2 hours only to be disconnected. I'm ready to turn this over to my bank and let them pursue it as fraud. It would be very easy to text/email customers with updates. not being upfront about your practices makes people wonder.
It's a business and if you want customers to return and or be happy, you MUST provide a reasonable service. It isn't about being patient, it's about backing up what you say. PS: They've removed email and phone number from site. UGH! Never again!!!
"Because SA Company owns its own manufacturing facilities (all in Boca Raton) and sells completely online, it is able to sell at better quality and more affordable prices than competitors, the company says."
Made in China? Already regretting my order.BAIT AND SWITCH...... And I thought I was the only one. Take your money and give you something you don't want. Other businesses give the customer what they ordered, not here. time to contact Better Business Bureau
I placed an order on 4/17/2020 and am in the same boat as everyone on here. Zero communication but the money was deducted in less than 12hrs. I have been trying like others and have come up empty until today. I know where all the orders are. They were given away to the local community of Boca Raton, FL. Search SA company and you will see several articles and news clips from 4/15/2020 and 4/16/2020 showing the have away 10k of the face shields. I know they thought they were doing the right thing by donating them but don't screw with your paying customers and be honest on your site. Hey, we have away all our inventory to help our community and will let everyone know when it is back in stock. I'd still like my order and not substitutes. I can wait another month but if I do not get communication, the charges will be reversed.
It's more than a month and still did not get my order. I placed my order on April 7th, 2020, and I did get it yet. They send me a track no. without any update since April 27th, 2020 " waiting for the package ". I tried to call them but their VM is full, and no one reply on their live chat. Very bad customer services, and I'm very disappointed.
Been waiting since March can't even get through to get a refund and they say they are working 24hrs a day 7 days a week
i have filed a complaint with the attorney general of the state of Florida
please do the sameSounds like we got scammed too. Ordered masks over a month ago. I've emailed 3 times now, no response. My husband is a Marine and the whole reason we ordered with this company is because they said they are veteran owned. Shame on you for scamming people during this time. We won't be this dumb again with this company.
Not happy with made in ???????? Bullshit. Thought I was buying and supporting ???????? company.
Alpha Defense Co. is a scam. They took our money and don’t deliver product. I’ve tried numerous times and methods to get info and I get absolutely NO response. I should have done research on this company before I even bothered with them. Plus reading these comments to see that this is a Veteran owned company ordering from China. If this was a veteran promoting USA products then I would be sympathetic. This company is a joke
Took over a month to get my face shields ---didn't get the exact designs I wanted and the pattern is NOT ON BOTH SIDES OF THE CLOTH (the inside) so when you fold it around, no pattern there! I'd return what I ordered however, I just don't want to bother with this anymore.
I ordered in 4/15/20. Still no response tracking number. Blocked me on Facebook cause I say scam don't buy. Chat online doesn't work. Take your money in minutes and your done
I wore this once and now there is a chemical smell and taste in my nose and back of my throat.
DO NO BUY!!!!! Impossible to reach, voicemail full, chat doesn't respond, no email to reach them.
They also sent me the wrong items...
This company needs to be sued, I am happy to spearhead it.
If #Covid19 was a company, it would be called Alpha Defense! Bunch of clowns running a disgusting company!!!Worst service ever. poor excuse of no phone lines, have the team work from home, correct the orders that were sent wrong. Chat lines say hi, give them the order number and the error they split.
That person who wrote that be patient obviously works for them.
I've ordered several things from Amazon and E-bay weeks after I order my stuff from here. Received all of them in less than a week. It's been over a month now and I keep getting the run a round from them. 3 times they told me I would have it within 24-48 hours. Still nothing!!!Ordered about a week ago. Never even received a confirmation email. Been trying to get ahold of them for a week. Nothing. I have a feeling I was scammed.
placed order, but did not receive anything. completely scammed.
Review about: Lucky Shot
.308 Whiskey Glass
Pretty happy with my overall experience with Lucky Shot. My glass came in about 5 days after I ordered it and it made a great birthday gift for my brother.
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