BuddyBoss - Overall Rating based on 25 reviews
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Strong product, great service
BuddyBoss has a solid product and their customer service is top-notch. They gave me great advice for all my questions and were really helpful.
Quick and precise feedback
I really appreciated how quickly and accurately I got the feedback. The response was clear and answered my question perfectly. It was great to see that the customer service team really knows their stuff and works efficiently.
Software platform purchase
I recently bought this software platform and man, I gotta say, my experience with the company hasn't been great. They promise a 14-day no questions asked refund policy, but getting my money back was a real headache. They automatically renewed my subscription without my permission, and when I tried to get a refund through PayPal, they made me cancel the dispute first, leaving me high and dry. Their customer service was no help at all, just kept dodging responsibility instead of actually helping me out. Basically, dealing with this company was a lesson in what bad customer service looks like - shady practices and no real support.
User experience with BuddyBoss
While BuddyBoss has some cool features, it's lacking in important basic functions that are key for a smooth user experience. One example is that it has trouble with conditional fields during user sign-up, which makes it tough to tailor the registration process to individual needs. Also, not being able to hide certain profile types from others and exclude specific updates from certain profile types limits customization and personalization. And not being able to show user emails on profiles is another drawback for users.
Troubleshooting assistance with LMS software
When I had trouble with my LMS software, I asked for help and was so happy with how quick and helpful Shagor Ahmed was. He figured out the issue fast and walked me through fixing it with really clear instructions. Not only did he solve the problem, but he also showed me how to handle similar issues in the future with a helpful video. I'm really grateful for his skill and commitment to making sure I was happy. Thanks a lot, Shagor Ahmed, your help was priceless!
Support quality
I just had a problem with my online account, so I contacted customer service for assistance. The guy I spoke to, Rezwan, was super helpful and really patient. He took the time to figure out exactly what was going on and explained it all to me in a way I could understand. I've never had to ask for help from this company before, but after this, I was really impressed with how great their support was.
Web and mobile support
I thoroughly enjoy working with the customer support team for our web and mobile apps! They are incredibly dedicated to assisting and always seem to know exactly what they're doing. Whenever an issue arises, they are quick to jump in and resolve it promptly. Additionally, they display great professionalism and are attentive to every detail. Working with them has been fantastic, and I look forward to continuing to do so in the future!
Technical support excellence
Sarfaraz from 2nd Level Support really helped me out! I was having some technical problems with my purchase, and when I reached out for help, he was super nice and knew his stuff in fixing everything. His skills and professionalism really made a difference for me, and I'm so thankful for his help. It's always reassuring to have friendly and knowledgeable support staff there to assist when things go awry. I definitely recommend BuddyBoss for their excellent technical support.
WP community app purchase
I've been using the WP community app for over a year now, and I have to say, I'm really happy with it. Trying to build a WordPress community on my own was tough, but having this app has made it a whole lot easier. The support team has always been there for me whenever I've run into problems or had questions. I really value how dependable and easy to use this app is - it's definitely made managing my website a lot better.
Lifetime license purchase
I bought a lifetime license from this platform and it was seriously the best choice I made for setting up my online community and course website. The support team is amazing - they always respond quickly and help out with any problems that come up. The platform, theme, and plugins are constantly being updated to keep things running smoothly and add cool new features. I definitely suggest this product to any entrepreneur wanting to create a great online community or course website using WordPress.
Community site tool
Our community site has a great tool for posting messages, sharing images, and interacting with all our members. Giving likes and leaving comments helps everyone connect, making our platform really valuable for our community. We love that users get an email notification when someone replies to their post, but they can always opt out if they want.
Easy-to-use software
The software is really great, super easy to use, and high-quality. The support team has been amazing, always ready to help and quick to respond, even for things that weren't the software's fault. I've been using this product for a few years now and I highly recommend it. We are very happy with it.
Tech support for nondevelopers
The tech support I got was amazing. I'm not too good with coding, so I was really stuck on a tech problem. The person helping me out, we'll call him Sarfaraz, really went the extra mile to explain the solution in a way that made sense to me. He was so patient and knowledgeable, I gotta give him props. Thanks to him, I was able to fix the issue.
Launching community site with app
The support team at this place really came through for us when we were getting our community site up and running with an app. They were so attentive, helpful, and always quick to respond. Their knowledge and patience were key in guiding us through this big project for the first time. The support team at this place is truly the best and we are so grateful for all their help!
Cool website
I really love this website! The platform is awesome and the support is just incredible. They always respond super quickly and fix any issue I have right away. It's like they're superheroes for websites. I had some questions and issues, but they were fixed in no time. Thank you, amazing people!
Renewal discount issue
I had a problem renewing my product license recently. I got an email offering a discount for renewing, but when I tried to use it in time, I got mixed messages and unhelpful customer service. I tried to clear things up and figure out why I didn't get the discount I was promised, but I just hit walls and silence. It was really frustrating and made me wonder if it's worth renewing my license for a company that gives such bad customer service.
Plugin with good support
I just bought this plugin that totally blew me away with how amazing it is! Not only does it work like a charm and make my website better, but the customer support is top-notch. The team behind the plugin really goes above and beyond to help out with any problems that come up. It's not often you find this kind of great customer service, but I am so grateful for it.
Entrepreneurial community platform purchase
I just bought this platform for entrepreneurs that helps new founders launch their business ideas in Africa within 90 days. With all the extra stuff it comes with, it's made it super easy for me to run all my programs for new businesses and share my progress publicly. I've been really happy with how well it's been working for me. The only downside was that the mobile app version was a bit more expensive than I thought it would be. Hopefully they'll lower the price in the future for people like me. But overall, I think this platform is great. It's easy to use and has really helped me reach my goals.
Helped me with a problem
The team was really great and they totally helped me with the issue I was having. They were so professional and knew exactly what to do. I was really impressed by how quickly and friendly they were in fixing my problem. It felt like they genuinely cared about helping me, and that was really awesome.
Fast and friendly support
The support team responded really fast and gave clear instructions to help me fix the issue. Even though they didn't know exactly what caused it, they were super friendly and offered a solution right away.
Review with most votes
Highly Recommend BuddyBoss for
I have been a client of BuddyBoss for over a year now and I have nothing but great things to say about them. Their platform is extremely user-friendly and easy to navigate. The ... Read onBy: Rosario Jakubowski