JibJab - Overall Rating based on 26 reviews
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Subscription renewal issue
I've been a customer since 2018 and I've been dealing with problems when it comes to renewing my subscription. I've tried several times to cancel my account, but each year it gets renewed automatically without me saying it's okay. This has made me have to fill out refund forms over and over and ask to cancel, which is a real pain and takes up a lot of time. It seems like the company's strategy is to rely on auto-renewals in the hopes that customers won't realize they're being charged.
Subscription renewal
I had a really good experience with the subscription renewal service. I signed up for a 6-month subscription and I really liked the fun and funny videos that the app had. But then, when the 6 months were up, I realized it was set to renew automatically, which I didn't know about. Luckily, I was able to reach out to customer service and they helped me cancel the automatic renewal right away. They even gave me a refund the next day, which was nice. I'm really grateful for the great customer service I got from the company.
Auto-renewal cancellation struggles
They don't let you cancel the automatic renewal, saying there are glitches when you try. They also ask for a lot of personal information to upload new faces, which is a big privacy concern. It used to be good before, but now the customer experience has really gone downhill. Today is my 10th time trying to cancel the automatic renewal, even though I never agreed to it. Watch out for their sneaky tactics.
Subscription purchase
This company is such a scam! I signed up for a subscription and they just kept charging my card without even letting me know. And when I tried to cancel and get my money back, they totally ignored all my emails and requests. I wouldn't recommend wasting your money on this shady company!
Funny animation video
So, I was thinking about surprising my grandma with this funny animation video, right? But then I saw this recurring charge on her bank statement and I was like, whoa! My grandma is 89 years old, got dementia, and doesn't even own a cell phone. How in the world did they talk her into giving up her bank info? It's really messed up how these scammers go after older folks like that. Stay away from 'em, for real!
Online subscription service
I had a really bad deal with a subscription service I got online. I'm pretty good at spotting scams, being on the younger side, but my dad got caught up in something similar. This company, not gonna say the name, made big promises but ended up being a total scam. Even after I showed my dad evidence and reviews proving they were up to no good, he had a hard time believing he'd been conned. It's awful that there are companies out there taking advantage of older folks who might not know as much about online scams.
One-time card purchase
I'm really sorry to hear that you had a bad experience with the membership options at this company. I get how frustrating it must have been to feel pushed into signing up for a whole year when all you wanted was just one card. It's crucial for businesses to pay attention to customer feedback and provide options that work for each person. I agree with you that this company should be avoided until they fix their subscription system. People should have the freedom to buy on a monthly basis instead of being locked into a long contract. Let's tell others about this and push for honesty and fairness in the industry.
Scammy purchase
Ugh, that was seriously annoying! I mean, seriously, I ended up getting this thing that was a complete scam. It was way too expensive and the mouths on the characters didn't even move correctly. It's just so frustrating!
Shady auto-renew tactics
If you forget to turn off the auto-renewal, they'll charge you for another year. If the product was actually good and worth using more than a few times, they wouldn't resort to these sneaky tactics. It's shady and makes me think they don't deserve to succeed. I recommend staying away from this product.
Auto-renewal nightmare
I've had such a frustrating time with the auto-renewal thing on this website. It's like impossible to cancel, and now I gotta go through the whole process of getting a refund on my credit card every year. It's a total nightmare and I definitely wouldn't suggest using this service.
Personalized video creation
Creating a video with my own pictures on this platform was so easy. It's simple and easy to use, great for sharing a giggle with family and friends. And it saves me cash on buying cards and lets me shoot the link to lots of folks all at once. The only drawback is that the email sharing part seems to be acting up, sometimes taking forever to send or not working right with certain email providers. Despite that little hiccup, I'm gonna keep using it for the rest of the year. All in all, a fun time!
Accidental subscription purchase
I accidentally bought a subscription and needed help fixing it. I reached out to the support team and they got back to me in just 10 minutes. They were able to refund me right away. I was really impressed by how fast and helpful they were, it made everything super easy. I'm grateful for their quick help and responsiveness.
Personalized video cards subscription
I had a pretty bad experience with the personalized video cards subscription service. The website looks old and the video cards are kind of cheesy and don't really make much sense. Plus, the website is not easy to use at all. When I finally finished making a card, I couldn't download it right away. Instead, I had to share a link to a video that was mostly just promoting the company, with my personal stuff hidden in the middle. I was really disappointed by this whole thing and won't be using it again.
Year upfront payment, inflexible usage
The service wanted a whole year's payment in advance and didn't give any wiggle room on how many people could use it. It's a nice concept, but it was a bit of a bummer not having any choices.
Misleading pricing on Instagram ad
The Instagram ad totally threw me off with its pricing. It said $3, but ended up charging me $29.99 for a whole year. Super frustrating that it wasn't clear upfront. Even though the video was cool, it definitely wasn't worth that much money. I've asked for a refund for the extra amount I was charged, but still haven't gotten it yet.
Tech issues with immediate refund
I had some issues with my purchase recently, but the customer service team got in touch right away to help out. They tried their best to fix the tech problem, but it still didn't work for me. Eventually, they gave me a refund without any trouble. I'm grateful for their quick response and dedication to making sure customers are satisfied.
Annual subscription
I've been trying to cancel my annual subscription for years now, but it's like trying to talk to a brick wall! It feels like they're ripping off their customers by making it so darn difficult to cancel. I've reached out time and time again, but I never hear back from them. It's beyond frustrating because I haven't even used their service in ages, yet they keep charging me. I am absolutely fed up with their shady business tactics and I wouldn't suggest them to anyone.
Single card purchase
I think it's fair to offer a single card for $3-6, but I'm not so sure about signing up for a subscription. It would be better to have more choices for customers who just want to buy something once.
Personalized video creation
I tried this personalized video creation service not too long ago, and honestly, I was pretty let down. Sure, you can make really cool videos that you can customize and have fun with, but here's the kicker - you gotta pay to actually watch and share the finished product. It just felt like a bummer to spend time making something only to find out I couldn't even see it without shelling out some cash. It would've been way better if they told you upfront that payment was needed before you even started making the video, you know what I mean?
2023 - Subscription issue
I'm having trouble with my subscription.
Review with most votes
Its affordable and fun to try
This one is craziest that i got, also they have best apps that supports m android. also the features are cool and also its easy to understand Also they have a free account but ... Read onBy: Nicholas Smith