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Miniform Ramblas Cabinet
I wish I searched for reviews before placing a order with Moro.com. All of these reviews are accurate- Moro.com is a SCAM/FRAUD! I've been waiting over a year for a Miniform Ramblas cabinet (order placed on 3/31/22) that cost $4900. Both Jose and Anel keep making excuses as to why the product has not shipped. After countless emails, phone calls, online chats (none of which are working anymore) I finally filed a claim with my credit card company. I also filed a complaint with FTC. This company should be shut down.
Theo Wall Unit With Small Shelves Black
Avoid this company. I work for a professional design company and we read and re-read return policies ahead of purchasing items from vendors. This company has violated their 30 day return policy and will not issue a refund. The shelf we ordered was also shipped with a missing leg post and customer service reps Jose Coreas and Anel Rios’ only solution was to have us purchase another post separately for $350. This item was also a "quick ship, in stock" item and took a month to arrive. There has still been no resolution since and we have had to dispute the $995 cost with the bank. The phone number on the site leads to a dead end phone tree and email responses are few and extremely delayed.
Office Desk
DO NOT DO BUSINESS WITH THIS SCAM COMPANY. Ordered an office desk for $7500in February and was charged the full amount at this time also. Supposed to be 9-11 weeks delivery time as stated on their website. Never received an email stating anything different. At the end of May after not hearing anything I requested an update and they said it would be shipped within 2 weeks. That was a lie and In July requested another update they said now ship in early to mid August. Mid August comes around then they say it will ship in mid October. Mid October comes and I hear nothing so requested a refund at that time and did not get any response. Now have to file a dispute with credit card company, filing complaints with Division of Consumer Protection in NY, BBB and view this as possible fraud so will be filing a complaint with the DA office.
Moro.com should read the FTC rules on stated shipping dates. Here is a refresher:
16 CFR Part 435
Rule Summary
The Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise.Necklace
I placed an order on November 30, the charge is listed on my credit card statement on December 3. I received one email confirming Moro received my order and that I would be notified when it shipped. I have not had any communication from them. I have emailed, left messages on their “live chat” with no response. DO NOT ORDER FROM THIS SITE!
Quinn Dining Table
On August 6, 2021 I ordered a Quinn dining table. My card was charged for $2500.
Prior to placing the order I confirmed with your representative by phone that the table was in stock. On December 27, almost five months after placing the order, the table arrived, but with no hardware - so useless to me. I have followed up repeatedly with Jose Coreas, Operations Manager. After first denying responsibility, Jose acknowledged the mistake and assured me the missing parts would be shipped and I would be receiving the tracking information. Neither the tracking information nor the parts have ever arrived, and Jose is now ghosting me. If you don't believe my story, check Jose's emails. This matter needs to be rectified immediately. If not, I will take legal action and post my story all over the web. Kind regards, Erin Young.
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