Redbox - Overall Rating based on 28 reviews
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Email images
I'm so annoyed with all the emails I keep getting from this company with pictures. They're filling up my inbox, making a mess of my screen, and taking up extra time to deal with. They always pop up between important messages or ads, so I have to waste time sorting through them to find my real emails. I've already stopped doing business with them because I don't want to support companies that treat their customers like this. If they can't even respect my time and inbox, then why should I give them my money?
Refund for broken DVD
I was so unlucky - I got a busted DVD from Redbox. I tried to give it back several times, but that kiosk was always out of order. Finally, when I did return it, I hopped on the chat to reach customer service. They came through for me in just 5 minutes and got me that refund without any trouble. That's what I call top-notch customer service!
Mischarged credit card
I was totally shocked when I checked my credit card bill and saw a charge from this company for something I never even got! So, I contacted customer service right away, but unfortunately, I never heard back from them. It really made me mad to be ignored and treated so badly by a company that basically took my money. I didn't waste any time taking my credit card info away from their system, and I really suggest that others stay far away from this shady business.
Promotion code issues
Recently, I've had a really frustrating time with promo codes at the kiosk. Three times now, I've been told I could get a dollar off my next movie rental if I returned a movie, but every time I tried to use the promo code at checkout, it was expired. It was so annoying to have to go through the checkout process multiple times only to find out the code wouldn't work. I feel like I was misled with false promises of discounts, and it's just not right. When a discount is offered, it should be honored without causing a bunch of unnecessary hassle for the customer. It's really disappointing to come across these kinds of inconsistencies and lack of follow-through with promo deals.
Limited movie selection
Can you believe this? The movie choices here are so lame. It's like they only have the most popular movies. If you want something different or maybe even a foreign film, good luck because you won't find it here. They really need to improve their selection.
Movie rentals
I recently had a terrible experience with movie rentals. I rented a few films from the kiosk and returned them on time, but then got hit with extra charges and holds on my account for no apparent reason. The customer service was not helpful at all, they just tried to blame my bank instead of owning up to the mistake. Dealing with that kind of dishonesty is really frustrating.
Latest movie rentals
The movies at Redbox aren't as special as they used to be. I used to enjoy checking out the newest releases there, but now I can just watch them on places like Amazon Prime. It's kind of sad to see that Redbox is losing its uniqueness and blending in with all the other streaming services out there. I miss the thrill of searching through the Redbox machines and stumbling upon great finds that aren't so easy to come by elsewhere. It's a bummer that Redbox is heading down the same path as Blockbuster did and fading from the spotlight.
My Experience with Redbox's Online Streaming Service
I have been a long-time user of Redbox's online streaming service, and overall, I have been very pleased with my experience. The selection of movies and TV shows is quite extensive, and I appreciate that there are both newer releases as well as older classics available.
One of my favorite features of the service is the ability to rent or purchase digital copies of movies and shows. This is particularly convenient for me since I travel frequently and don't always have access to a physical Redbox location.
Another thing I appreciate is the user interface of the website and the app. It's easy to navigate and find what I'm looking for, and the recommendations based on my viewing history are spot on.
One downside, however, is that the pricing for some of the newer releases can be a bit high, especially when compared to other streaming services. But overall, I find Redbox to be a great option for movie and TV rentals.
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