TurboSMTP - Overall Rating based on 22 reviews
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Newly created account blocked after sending a limited number of emails
I signed up for an account not too long ago and was bummed when my account got blocked after sending just 60-70 emails. I didn't even get a heads up or reason for why it happened all of a sudden. When I contacted customer service, they weren't very helpful and couldn't give me a clear explanation for the block. Even though they said it was fixed, I still had trouble logging in. Overall, my experience with the service has been annoying and the customer service has fallen short of my expectations.
Super awesome service
Oh my gosh, this service was absolutely incredible, like seriously the best ever! I was totally amazed at how quick and efficient it was. The support team was beyond amazing, they assisted me with everything I needed and were so kind about it. I would definitely recommend this to all my friends, it's a must-have for sure!
Chat inquiry about SMTP service with operator Mirka
I had a really good chat with Mirka about the SMTP service. She was super knowledgeable, nice, and patient in explaining things that might seem basic to a pro but are a little confusing for someone like me who's not familiar with the field. I thought the service sounded really cool and like it would work well for different things I need. I'm gonna sign up for a trial account to check it out some more. Big thanks to Mirka for all the help.
Efficient customer service and quick issue resolution
The customer service at this company is really amazing. I had a problem with my purchase and needed help right away. I chatted with someone and got a quick response from a rep who knew what they were doing. They fixed my problem fast. You don't find this kind of customer support very often, and it really made a big difference in my experience with the company. I'm so thankful for their commitment to making sure customers are happy.
My account got hacked
My account got hacked and I tried reaching out to international customer service for help, but they couldn't figure it out. Finally, I contacted the Italian support and spoke with Francesco. He was able to help me right away and fix the issue. Huge thanks to Francesco!
Email marketing service
I want to share my bad experience with a company I signed up for an email marketing service with. It was a total scam. They took my money, locked my account for no reason, and wouldn't give me a refund. I couldn't send any newsletters like they said I could, and I felt totally ripped off by them.
Excellent customer service from a knowledgeable representative
Today, I gotta say, talking to Nelson from customer service was a real treat. He didn't just solve my problem, he made sure I got it all crystal clear. The guy's knowledge and patience were next level, really making my time with this company amazing. Huge thanks to Nelson and the TurboSMTP team for going above and beyond with their service.
Integrated Turbo SMTP into quote form
I recently added Turbo SMTP to my quote form, but all of my emails are just going straight to spam. I tried reaching out to customer support, but I haven't heard back from them in three days. They keep saying they're testing it, but I haven't seen any improvements yet. It's really frustrating because I feel like my concerns aren't being addressed or resolved.
Efficient customer service
The customer service team at this company is just amazing! Nermine, Amira, and Mai, they've all been so great whenever I've dealt with them. They really know their stuff, are super patient, and always have a friendly attitude. They respond quickly and handle any problems with care. I'm really impressed with how professional and knowledgeable they are.
Silver plan purchase issue
I just wanted to tell you about my experience with the Silver plan I bought. I paid $50 for a 1-year subscription, but TurboSMTP didn't put the money in my account. I tried to talk to their live-chat support, but they didn't help at all. Even when I sent them screenshots of the PayPal receipt and emails from TurboSMTP confirming the purchase, they still said they didn't get the payment. It's been really frustrating trying to get this problem fixed!
Quick service and fair prices
I've been using this service for a while and I'm super pleased with how fast and helpful their support chat is. They always hop on right away and make sure my issues get sorted out. Plus, the pricing for their plans is pretty reasonable and there are a bunch of choices available. It's simple to find the perfect option that fits your needs.
Customer support experience
I gotta say, I had a great chat with a customer service rep at this company lately and man, I was really impressed. Let's call her Amani. She knew her stuff and gave me awesome service. She really listened to my problem without making me feel rushed and showed she knows her tech stuff when it comes to troubleshooting. What stuck with me was that she didn't hang up until she knew my issue was fixed. Amani, if you're seeing this, big thanks for your amazing service and I hope all the best for you in the future.
Email troubleshooting assistance
I had this really irritating issue where my emails kept bouncing back non-stop. It was super frustrating and I couldn't for the life of me figure out how to fix it. But then, along came this awesome techie named Nermine. She was super cool, patient, and totally saved the day with a genius solution. She went through all these different possibilities until she finally found the root cause. It was seriously impressive and I am beyond grateful for her help!
Email marketing solution
My experience with the customer service rep was amazeballs. Ms. Sarah totally rocked it and really helped me out with all my questions. She gave me some awesome tips on how to step up my email marketing game by using the SMTP service. I was blown away by her skills and commitment, and I'm thinking about leveling up to a bigger package for my business.
Email marketing services
The customer service rep - let's call her Nermine - was awesome when I asked about email marketing services. It took me a little while to make up my mind, but Nermine was super patient and even reminded me about a discount. She helped me get everything sorted out and today, I finally went ahead and made the purchase. Nermine was great at answering all my questions and I'm really happy with the service she provided.
SMTP server hosting purchase
As a customer using SMTP server hosting services, I have to say I'm really impressed with the service this company provides. The pricing is super reasonable and the delivery relays work really well. Being able to reach a lot of members with special offers and campaigns has really helped our marketing. And because the service is budget-friendly, we can put more money into other parts of our business, which is a great investment.
SMTP service package
Hermel really came through for me in finding the ideal SMTP service package that fit my requirements. Their customer service was amazing and they truly went out of their way to make sure I was happy with my purchase. I was pleasantly surprised by the level of support I got, it really exceeded my expectations. Interestingly, turning off tracking even boosted my response rate, which was a nice bonus. All in all, I'm really pleased with my experience with this company.
Subscription activation help
I ran into an issue with my subscription and was convinced my settings were all out of whack. Turns out, I totally forgot to renew it. I hopped on their chat and got some instant help - now everything's back on track!
Worked great - now not so great
I used to really like this service and have been using it for a long time because it worked really well. The customer service was always great and quick to help. But things have gone downhill since 2022. Their servers keep getting flagged as spam and it takes forever for them to change your IP address now. It used to be fixed right away, but not anymore. We can't send emails properly because of this problem. It's as frustrating as not having electricity for a week - completely unacceptable! Unfortunately, we're in the market for a new service now because this one just doesn't cut it anymore.
Easy email sending
Oh my gosh, I couldn't believe those ads that claim to handle all your emails, but TurboSMTP really does! I had to tweak my settings a bit to get it just right, but once I figured it out, my emails were going out like crazy. The customer service, especially Francesco, was incredibly helpful and understanding. I totally suggest TurboSMTP if you want to make sure your emails actually reach their destination!
Review with most votes
Recent complex package purchas
I just bought this really complicated package and had some questions about it. But man, the customer service was top-notch! Nermine, the rep I talked to, was so helpful and didn... Read onBy: cassandre