Uniplaces48 reviews
This score is based on 48 genuine reviews submitted via US-Reviews since 2023.
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Booked for Oct 22 but system set it to Oct 21, and I reached out about my profile — no response. Delivery dates matter; customer support didn’t. Had better luck with others, so I'm annoyed.
Almost felt settled
I actually felt relieved the day I left — checked the room twice, no scratches, no mess, thought "okay, job done". Turns out the landlord still kept my deposit and UniPlaces didn't do much. Be careful, photo everything and don't expect them to help you out.
Mid-call relief
Found it on a student Facebook group; a friend tipped me. I called after booking and halfway through the call I realized I was okay; they arranged a partial refund and clear follow-up. Dry and efficient, not flashy, but it fixed things.
Nice surprise
I’m happy with Uniplaces. I first saw it on a student housing group and tipped my roommate — weird choice, but the booking was straightforward, support replied, and a cancelled booking refund arrived way quicker than I thought, which really surprised me.
Rainy-day surprise
I opened it on a rainy Saturday, honestly bracing for disappointment. The site felt a bit clunky and I kept double-checking listings, but after a few minutes I relaxed — stuff loaded, details were there, payments weren't weird, and support answered my dumb question. Not perfect, but pleasantly surprised and actually happy I tried it.
Almost walked away
I almost walked away when the replies seemed robotic and confusing, I was skeptical. But I booked a last-minute weekend trip for a quick escape, and halfway through packing I realized everything was legit — confirmations matched, timing was fine, no surprises. It's become my go-to for short trips, still a bit weird about support but overall really pleased. Will use again, for sure.
Deposit finally returned
I needed an apartment in Milan fast. I was moving and low on cash after a messy prior rental. The owner held the deposit. At first the agency did almost nothing. But then they chased it, exchanged emails, and after a week the deposit landed in my account. The exact moment I knew I was satisfied was when the transfer showed up. I was quietly relieved, and yes, grateful.
Small victory, messy surprise
I went to move into a place I booked through Uniplaces for a month while working here. Walked in and... wow, it was gross — dust, sticky counters, a weird smell like someone forgot cleaning day for years. I actually turned around and left (felt like a tiny, sad victory). I complained and they refused a refund or relocation. Honestly relieved I didn’t stay, but annoyed and stressed by the whole mess.
Cancel chaos, small win
I was mid-move and had to cancel this booking — total chaos. The room got snapped up by someone I know (weird luck). Still, the company stuck to their cancellation rules and I lost the booking fee plus first month's rent. Not great. Customer service was cold and slow. On the plus side I found a better listing on another site and my move didn't collapse, so small miracle.
Almost walked away, glad I didn't
keep screenshots and be a little pushy.
Almost quit, then okay
sparse listings, sketchy photos, I was this close to walking away. Then a landlord actually fixed a plumbing mess the same day, and after a week of back-and-forth support offered decent mediation and a partial refund. That’s the moment I went from annoyed to satisfied. Not perfect, but it worked in the end — would use again, cautiously.
Almost lost €585 — ended up ok
I was pacing the kitchen the night before paying, had this gut feeling like I’d be out €585 and another sketchy site had done that to me before. So yeah, I hesitated, called a friend, read threads, almost bailed. In the end I went through and, against my worry, the money came back — not instantly, but after I pushed, filed a report and actually spoke to someone. It wasn’t perfect, communication was spotty and I had to nag a bit, but I’m honestly relieved. Feels good to have been wrong about the worst-case. If you’re nervous like I was, document everything and don’t ignore it — persistence helped me get my cash back. Happy it worked out.
Confirmed... until it wasn't
they canceled the reservation. They offered a discount and not much else, so I rebooked on the same site, which again looked official. Two days before my flight they canceled that one too. Ended up in a last-minute hotel and paid way more. Using the platform feels like walking on thin ice: the interface is easy and clear, but their vetting of landlords is weak and someone can pull out with little consequence. First impression was trustworthy and smooth; the reality was stressful and costly. Not a total loss — I did find another place listed there — but I wouldn’t trust them for anything time-sensitive.
Booked an apartment, got a room — it wasn't all bad
Funny thing — I thought I reserved an apartment and ended up with a private room. Yeah, that was my mistake, but still, the whole price vs. fees thing caught me off guard. The listing showed one total, then they asked for a deposit and prepayment for future months, and their "nonrefundable" admin fee turned into a surprise €750 charge... I was skeptical, really annoyed, and nearly canceled. I went ahead and canceled, accepted the hit, but the room itself felt fine — small, clean, bed okay, curtains did the job. If you use this, double-check the cancellation window (they want 60 days), ask about deposits, and save screenshots. Not perfect service — communication was slow — but the space lived up to basic expectations. Honestly it worked out — I learned to be careful.
Money-on-hold annoyance
I found this site in a Facebook housing group and even recommended it to a friend who was moving — wish I hadn’t, well, not entirely. The booking UI is actually neat and easy, but the moment you hit request they put a full hold on your card. They call it a “hold” not a charge, sure, but your cash is frozen. If the landlord says no they don’t actively release it, they just wait for the hold to drop off (up to two weeks). Tried WhatsApp support and it’s basically a bot that tells you to contact your bank — when it’s clearly on their end. So useful in parts, but having your funds stuck for days? Stressful, and customer help is pretty much non-existent.
Listing-switched-on-me
Weird situation — after I booked a room in Madrid the listing link stopped working and redirected to a different page with no en suite mentioned. I waited three days for a contract and when it arrived the bedroom details were still wrong. I tried to cancel but it was past their 24 hour window, so I ended up out of pocket for around £1500. Customer support went silent after a couple of messages, which was the worst bit. I've used other sites where teams answered within hours, so this felt sloppy and borderline dishonest. On the bright side I managed to find another place quickly so I wasn't stranded, so that made me a bit relieved. Still, I'd warn others — check screenshots, save everything, and be wary of this site. Also their delivery of the contract felt random and messy, not great.
Left scrambling five days before move‑in
Woke up five days before we were supposed to move in and everything had fallen apart — that’s the short version. We’d booked a 5‑month flat for three international students; it got cancelled out of the blue. Landlord tried to offer a different place at roughly double the listed price, and then the platform itself cancelled that option without asking us. We sent tons of emails, begged to talk to someone on the booking team, and only got a phone call two days before move‑in. Felt like we were firefighting non‑stop. The money—€4,750 for the first month—is still tied up and we’re even looking at legal steps. I’ve had better luck with other rental sites in the past, so this was disappointing. Not everything is broken, but the process gave us a lot of stress and uncertainty.
Small win after a messy start
clunky site, confusing terms, and yeah I muttered a few curse words. Used the place for a month while moving cities, so I cared about the deposit and communication. The surprise came when they actually followed up, pushed the landlord for receipts, and sorted a partial refund I wasn’t sure I’d ever see. Not everything was perfect — I had to nudge them, and the landlord wasn’t quick — but that 2 AM message made me relax for the first time. So I’ll say I’m satisfied now; not blindly happy, but relieved. If you’re wary like I was, keep a paper trail and pester politely — it helped me.
Late-night contact ruined my trip
30 pm on the day I was supposed to check in. That late contact threw the whole plan off: I didn’t want to roll up to a place with zero proper communication, so I ended up scrambling to find an Airbnb at the last minute and paying way more than I expected. The platform itself was fine to navigate and the booking went through without a hitch, so that part gets a pass, but their handling of refunds and support was weak. I asked for a refund because this felt like a breach of what was promised, mentioned that I was sick and just didn’t want to deal with the stress, and after a bit of back-and-forth the replies dried up. It’s the radio silence that angers me more than anything — feels like they’re hoping people will give up chasing the money. So yeah, heads up: the interface is okay, the people are not.
Late-night panic, nice recovery
I almost bailed on this whole thing. I had major doubts because the landlord didn’t send the contract until 10:30 pm on check-in night — I was exhausted, kind of stranded with my bags and thinking “no way.” I’ve had hosts ghost me before, so I was bracing for the worst. But after a messy start, things smoothed out. I messaged support and they actually jumped in, nudged the landlord and helped confirm the keys — it wasn’t perfect, they were slow at first, but they did follow through. The admin fee still annoyed me (felt steep for a short stay), and that part didn’t change, so price-wise I’m meh. Emotionally I went from stressed and a little furious to relieved, honestly. The place itself was fine, exactly as listed, and getting in was quicker than I expected once paperwork landed. Would I use them again? Yeah, but I’d nudge earlier and be ready for a late-night ping. So, not flawless, but overall a decent rescue job — glad it turned out okay in the end.
About Uniplaces
An online marketplace is defined as a form of an e-commerce site, where many third parties offer services or products information, while the operator of the marketplace processes transactions. Online marketplaces are the main type of multichannel e-commerce and a way that streamlines the production process. Usually, online market places work in such a manner that consumer transactions are processed by the operator of the marketplace and then fulfilled and delivered by the participating wholesalers or retailers.
About Uniplaces
Based in Lisbon, Uniplaces is an online market place that specializes in booking accommodation for students. It was launched in 2012 by Mariano Kostelec, Ben Grech, and Miguel Amaro. The platform had as of October 2015, served students from over than 140 countries who have booked for over 500,000 total nights. The three co-founders of the company met at King's College London and the University of Nottingham. The co-founders took part in Lisbon's startup weekend, creating the platform's first version.
Products and services of Uniplaces
Uniplaces launched as a platform having university-specific research, permitting students to search directly for properties that are suitable for their university. Currently, the site is free for real estate agents and landlords to add any property listing, and also student searching for accommodation aren't charged. The platform charges a commission of the total contract value to the property manager while the student is charged a service fee after a booking is accepted.
Compliments, complaints, and tips for Uniplaces
The site has been subject to criticism. It has explicitly been condemned for applying Guerilla marketing tactics, which comprise of activities such as posting links to offers on its sites to multiple Facebook groups that deal with apartment offers in Germany. The company also uses some well-received tactics, such as providing universities with customized accommodation portals, and in turn, the universities directly promote to their students. If you have used their products, leave a review on allreviews.ca.
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Categories Uniplaces
Services | Online Surveys & Panels
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Last update: December 2025
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Review with most votes
My Experience with Uniplaces
I have been a client of Uniplaces for over a year now and I have been extremely satisfied with my experience. The platform is user-friendly and easy to navigate, making it easy ... Read onBy: Amanda Kuvalis