Uniplaces25 reviews
This score is based on 25 genuine reviews submitted via US-Reviews since 2023.
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screenshot everything, call immediately, and be ready to push. I wish they’d have a real human check these kinds of cases instead of hiding behind “you clicked.”
That breath of relief — finally able to quit holding my breath
wait. Wait. So we waited, sort of, while watching paint peel, or actually, watching mold grow, while getting nowhere.
After a frantic few hours of calls and searching, a friend helped us find emergency accommodation. That’s when the weird relief hit me — not because the company suddenly fixed anything, but because I finally had a dry bed and could breathe. That tiny moment — lying on a mattress that didn’t feel like a sponge — was when I knew we were going to be okay, even if UniPlaces didn’t step in. We had to pay for everything ourselves and their refund process was, well, unhelpful; they kept saying we hadn’t followed steps even though we had screenshots and timestamps. So, lesson learned: document everything, don’t assume the platform has your back, and have a backup plan. If you end up here, push hard, take photos, and get a friend ready to help you out. Emotionally it was rough — felt abandoned and annoyed — but that first good night’s sleep was oddly reassuring.Quiet red flags
I found this listing when I was juggling classes and a part-time job, trying to secure a room for the semester. On paper it promised quick student bookings and an easy process — in practice it felt like the opposite, a lot more friction than help. The site pushes you to confirm things fast (probably so they can lock a service fee), and I ended up paying a nonrefundable fee and first month rent before I really had time to check details. That hit my budget — and that’s the thing, as a student I don’t have a buffer for surprises, so that felt rough.
Not what I expected
document everything, be persistent, and maybe have a backup plan before you hand over cash. I'm a little relieved I got out of it without losing even more time, but it's left a bad taste. Hopefully they improve, or at least people read this and think twice. Good luck — seriously, be cautious and keep receipts (and screenshots) of every conversation.
The moment I finally relaxed
I was using the platform to find a place for my mom while she was in town helping me with a few things, and this whole move had to fit around my work-from-home routine and kid drop-offs. So yeah, it mattered a lot that things didn’t spiral.
The early days were rough. I ran into what looked like fake invoices and a landlord who was, at best, sloppy and at worst dishonest. Customer support was hit-or-miss; I had long waits, and a rep basically told me they only connected people — not exactly the reassurance I wanted. I kept documenting everything, sending screenshots, receipts, police report numbers, the whole mess. I kept thinking, “this is ridiculous,” and I said that out loud more than once.
What surprised me, though, was the way a few small, unexpected things lined up. A community forum thread I posted in turned into a real resource — other renters sent template letters and tips, and that was honestly a relief. Then a local authority followed up faster than I’d hoped; they asked clear questions and that brought some structure. That email I mentioned contained a timeline from the landlord with corrected dates and a proposal to resolve at least part of the deposit dispute. Not a full win, but actual movement. I’m not thrilled with the platform’s slow escalation or how long it took to get anyone to take responsibility, but I am relieved that persistence and a little outside pressure produced results.
Would I use the service again? Maybe, but not blindly. I’d double-check every listing, ask for extra documentation up front, and keep copies of everything. The whole thing taught me to be more stubborn and more meticulous — and that small community help can really tip the balance when companies drag their feet.Room fell apart, trust did too
quick booking, straightforward listing, the usual photos. The “checked” tag made me think someone had actually seen the place, you know? Not perfect, but good enough for a short stay. That sense of being safe is what mattered to me, honestly.
A few days in, the ceiling in my room collapsed while I was sitting there. Just dropped down. Lucky? I guess I was in the right spot to avoid worse harm, but it was terrifying. I remember the noise, the dust, and that weird wave of disbelief — like, how does a “checked” place do this? That moment erased any trust I had left in the whole process.
Using the platform felt normal up to that point: easy search filters, decent photos, calendar was clear. But the “checked” label turned out to be meaningless in practice. After the incident, reaching support took forever (and felt like hitting a wall). When they finally responded, the answers were vague and nobody seemed to take responsibility. Then I later noticed the listing back up, still marked as “checked.” That was the part that really rubbed me the wrong way — not just the danger, but the nonchalance about it. It’s one thing to have a maintenance issue, another to ignore a potentially life-threatening hazard and put someone else at risk.
I’ve used other sites where a rep actually visited or did an inspection, and while those weren’t flawless either, there was at least follow-up. Here it felt like a checklist item that got ticked off and forgotten. I asked for a refund of the service fees and for some sort of compensation because this was more than inconvenience — it was stress and a real safety lapse. The reply was slow and not particularly helpful. So yeah, mild anger mixed with disappointment. I wanted to like this platform; the UX and booking flow are smooth, but the safety side? Not dependable.
If you’re thinking of booking, double-check everything, text the host, ask for recent photos or proof of inspection, and don’t treat that “checked” tag as a guarantee. I hope they tighten up their processes; people shouldn’t feel at risk when they’re just trying to find a room.Horrible service
The service was terrible. They were nowhere to be found. Per the contract, they were supposed to give me back my deposit within a month of the lease ending. But the owner refused for no good reason and I was left high and dry. I even wrote a bad review for them, but it never got posted online. With such a high cost for such a lousy service, I'm extremely let down.
Easy to use website with accurate information
The website was super easy to use and had all the right info about the properties. Only thing was, there weren't a ton of options to choose from. But, all in all, I'd say it was a pretty good experience.
Contact via WhatsApp
I thought reaching out on WhatsApp was super helpful. The customer service folks got back to me right away and took care of all my questions and worries in no time. It really made my experience with the company a lot better.
Violent and unpleasant living environment
The vibe in the house was just tense and uncomfortable, not directed at me but between themselves, which made my stay really uneasy and awkward. I wouldn't suggest it.
Rental booking experience
My experience with this company really let me down. They said they were all about helping customers, but it felt like they only cared when it worked for them. The prices were crazy high and the service just wasn't there after I made my reservation. It seemed like they were just focused on making money, even if it meant charging me more than they should have.
Accommodation Booking Experience
I recently had a really bad experience with this company in the accommodation rental business. I booked an apartment, paid a big prepayment for the first rent and a sketchy fee. But when I got to the apartment, it was totally different from what they showed online - the bathroom was shared and not what I needed. I told the owner and the company, but they didn't offer any other options, so I was stuck without a place to stay. They were really unprofessional and didn't handle the situation well at all. I definitely wouldn't recommend using their services again.
Booking issue
This website is a disaster! I was trying to cancel my old booking and somehow ended up canceling the new one instead. So now I had to book the room again and ended up paying twice. And now I'm afraid to cancel the old booking because I don't want the same thing to happen. The customer service has been no help at all and this whole thing has been a nightmare.
Customer Service Experience
My interaction with customer service rep TAMARA was amazing. She really listened to what I needed and walked me through everything to fix any problems that came up. Her kindness and professionalism made the whole thing easy and pleasant.
Frustrating booking process
This platform says it's all about being "no guarantor, no bureaucracy." I've tried to reserve a few times and none of them have gone through – and they haven't even told me why! They really need to be more upfront and responsible with their rental deadlines and give us more info. They say no guarantor needed, but still ask for so much proof, guarantors, crazy deposits, and fees! And all on top of what the platform already charges. My profile is professional, but my requests show up as student profiles. What gives? Can't even give me the respect to reply and point me in another direction?!?!?
Easy room search
I found it really helpful to be able to set specific conditions when looking for a room that met my needs. But it would be even better if there was a way to filter for women-only rooms.
Stay away!
I had the worst experience with Uniplaces! They said they would assist with check-in and address any problems, but it was a disaster from the get-go. When we got to the room, we realized we couldn't even use the fridge. On top of that, the only water available was cold. We reached out multiple times through their website, but they hardly bothered to reply, and there's no phone number to call. Absolutely no help when we really needed it. Don't deal with the stress, look for somewhere else to stay.
Booked a stay
My time with Uniplaces was awesome! Booking was a breeze and the customer service was incredibly helpful. The prices were fair and I got all the information about my stay quickly. I will definitely book with them again!
Online accommodation booking
I can't believe how bad my experience was with this service! It was a total disaster. Their customer service was basically invisible - no help at all. I had to figure out everything on my own since they weren't willing to lend a hand. It was just awful!
Fast booking process
I found a simple booking platform, but the payment details were a little unclear and I wasn't able to contact the landlord before booking. Despite that, my experience has been pretty good overall.
About Uniplaces
An online marketplace is defined as a form of an e-commerce site, where many third parties offer services or products information, while the operator of the marketplace processes transactions. Online marketplaces are the main type of multichannel e-commerce and a way that streamlines the production process. Usually, online market places work in such a manner that consumer transactions are processed by the operator of the marketplace and then fulfilled and delivered by the participating wholesalers or retailers.
About Uniplaces
Based in Lisbon, Uniplaces is an online market place that specializes in booking accommodation for students. It was launched in 2012 by Mariano Kostelec, Ben Grech, and Miguel Amaro. The platform had as of October 2015, served students from over than 140 countries who have booked for over 500,000 total nights. The three co-founders of the company met at King's College London and the University of Nottingham. The co-founders took part in Lisbon's startup weekend, creating the platform's first version.
Products and services of Uniplaces
Uniplaces launched as a platform having university-specific research, permitting students to search directly for properties that are suitable for their university. Currently, the site is free for real estate agents and landlords to add any property listing, and also student searching for accommodation aren't charged. The platform charges a commission of the total contract value to the property manager while the student is charged a service fee after a booking is accepted.
Compliments, complaints, and tips for Uniplaces
The site has been subject to criticism. It has explicitly been condemned for applying Guerilla marketing tactics, which comprise of activities such as posting links to offers on its sites to multiple Facebook groups that deal with apartment offers in Germany. The company also uses some well-received tactics, such as providing universities with customized accommodation portals, and in turn, the universities directly promote to their students. If you have used their products, leave a review on allreviews.ca.
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Categories Uniplaces
Services | Online Surveys & Panels
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Last update: October 2025
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Review with most votes
My Experience with Uniplaces
I have been a client of Uniplaces for over a year now and I have been extremely satisfied with my experience. The platform is user-friendly and easy to navigate, making it easy ... Read onBy: Amanda Kuvalis