Uniplaces58 reviews
This score is based on 58 genuine reviews submitted via US-Reviews since 2023.
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Saved my morning, honestly
Small pleasant surprise
Quick and solid service, felt effortless, honestly
Quick but pricey
Saved my morning commute.
Quick, smooth, not perfect though
I bought this because my lower back's been killing me, and honestly the support surprised me — delivery was fast and they even left a little note; cover's a bit thin, but it works.
Turns out handy
Was skeptical, but it’s super easy to use daily.
Almost bailed
Was nervous booking a student flat — thought extra fees were 200€, emailed and called, they said 100€, so relieved, using it
Paid, still stuck
Honestly I was hesitant — seemed pricey for household billing help; tried it for two months, still no real support, kinda bummed.
Clunky start, decent finish
ask for help early and be patient.
Mostly smooth booking
Got the delivery on time and Adrianna helped me fast — she answered every question. Booking was smooth, a minor detail was unclear, still recommend.
Skeptical at check-in
Pulled up late and first thing I saw was a tiny, prison-like room — pretty grim. Staff were great, I slept, and by morning the comfy bed made me satisfied.
Date mix-up, no reply
Booked for Oct 22 but system set it to Oct 21, and I reached out about my profile — no response. Delivery dates matter; customer support didn’t. Had better luck with others, so I'm annoyed.
Almost felt settled
I actually felt relieved the day I left — checked the room twice, no scratches, no mess, thought "okay, job done". Turns out the landlord still kept my deposit and UniPlaces didn't do much. Be careful, photo everything and don't expect them to help you out.
Mid-call relief
Found it on a student Facebook group; a friend tipped me. I called after booking and halfway through the call I realized I was okay; they arranged a partial refund and clear follow-up. Dry and efficient, not flashy, but it fixed things.
Nice surprise
I’m happy with Uniplaces. I first saw it on a student housing group and tipped my roommate — weird choice, but the booking was straightforward, support replied, and a cancelled booking refund arrived way quicker than I thought, which really surprised me.
Rainy-day surprise
I opened it on a rainy Saturday, honestly bracing for disappointment. The site felt a bit clunky and I kept double-checking listings, but after a few minutes I relaxed — stuff loaded, details were there, payments weren't weird, and support answered my dumb question. Not perfect, but pleasantly surprised and actually happy I tried it.
Almost walked away
I almost walked away when the replies seemed robotic and confusing, I was skeptical. But I booked a last-minute weekend trip for a quick escape, and halfway through packing I realized everything was legit — confirmations matched, timing was fine, no surprises. It's become my go-to for short trips, still a bit weird about support but overall really pleased. Will use again, for sure.
Deposit finally returned
I needed an apartment in Milan fast. I was moving and low on cash after a messy prior rental. The owner held the deposit. At first the agency did almost nothing. But then they chased it, exchanged emails, and after a week the deposit landed in my account. The exact moment I knew I was satisfied was when the transfer showed up. I was quietly relieved, and yes, grateful.
Small victory, messy surprise
I went to move into a place I booked through Uniplaces for a month while working here. Walked in and... wow, it was gross — dust, sticky counters, a weird smell like someone forgot cleaning day for years. I actually turned around and left (felt like a tiny, sad victory). I complained and they refused a refund or relocation. Honestly relieved I didn’t stay, but annoyed and stressed by the whole mess.
Cancel chaos, small win
I was mid-move and had to cancel this booking — total chaos. The room got snapped up by someone I know (weird luck). Still, the company stuck to their cancellation rules and I lost the booking fee plus first month's rent. Not great. Customer service was cold and slow. On the plus side I found a better listing on another site and my move didn't collapse, so small miracle.
Almost walked away, glad I didn't
keep screenshots and be a little pushy.
About Uniplaces
An online marketplace is defined as a form of an e-commerce site, where many third parties offer services or products information, while the operator of the marketplace processes transactions. Online marketplaces are the main type of multichannel e-commerce and a way that streamlines the production process. Usually, online market places work in such a manner that consumer transactions are processed by the operator of the marketplace and then fulfilled and delivered by the participating wholesalers or retailers.
About Uniplaces
Based in Lisbon, Uniplaces is an online market place that specializes in booking accommodation for students. It was launched in 2012 by Mariano Kostelec, Ben Grech, and Miguel Amaro. The platform had as of October 2015, served students from over than 140 countries who have booked for over 500,000 total nights. The three co-founders of the company met at King's College London and the University of Nottingham. The co-founders took part in Lisbon's startup weekend, creating the platform's first version.
Products and services of Uniplaces
Uniplaces launched as a platform having university-specific research, permitting students to search directly for properties that are suitable for their university. Currently, the site is free for real estate agents and landlords to add any property listing, and also student searching for accommodation aren't charged. The platform charges a commission of the total contract value to the property manager while the student is charged a service fee after a booking is accepted.
Compliments, complaints, and tips for Uniplaces
The site has been subject to criticism. It has explicitly been condemned for applying Guerilla marketing tactics, which comprise of activities such as posting links to offers on its sites to multiple Facebook groups that deal with apartment offers in Germany. The company also uses some well-received tactics, such as providing universities with customized accommodation portals, and in turn, the universities directly promote to their students. If you have used their products, leave a review on allreviews.ca.
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Categories Uniplaces
Services | Online Surveys & Panels
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Last update: December 2025
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Review with most votes
My Experience with Uniplaces
I have been a client of Uniplaces for over a year now and I have been extremely satisfied with my experience. The platform is user-friendly and easy to navigate, making it easy ... Read onBy: Amanda Kuvalis