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Customer service communication
I was super bummed out with how this company handled their customer service. It took forever for them to get back to me, and when they finally did, the info was generic and didn't really help. I had some important questions that needed quick answers, but it took them weeks to respond. This lack of responsiveness and support is just not cool.
HRIS system implementation
I gotta say, Zenefits really dropped the ball when it comes to customer service compared to ADP. It's been a real headache dealing with them – from getting incorrect info about employees to them taking forever to get back to me. Their FSA system is a total mess too, always switching banks and hitting me with different charges. And don't even get me started on their customer service manager – totally useless, always telling me to check their website for answers they should have. This has hands down been the absolute worst customer service experience I've had in my 25 years of using HRIS systems.
Award point deduction
I recently had some trouble with my employer because Zenefits messed up and said I didn't finish some trainings, which made them take away my reward points. I actually did complete those trainings before I started working at ClubZen/Trinet Zenefits. The customer manager I talked to was no help at all, so I had to bring it up with customer care. They went as far as filing a complaint against me to my employer. It was such a headache that I had to take a day off work just to deal with it. Overall, my experience with Zenefits was terrible.
Payroll, Time & Attendance, Performance Tracking
As a small business owner, I gotta say, the payroll, time & attendance, and performance tracking tools from this company are top-notch. I started off just using their payroll services, but once I checked out their time & attendance and performance tracking features, I was hooked. The interface is super easy to use and everything flows smoothly. I definitely recommend their services to any small business trying to make their HR process simpler.
HR software tool
Zenefits is so awesome! We've been using it forever to manage our payroll, benefits, and PTO. It's really convenient to have all our employee info in one spot. We have remote workers all over the map, but Zenefits makes tax stuff easy. And the hiring and onboarding templates? A total lifesaver!
HR management platform
The platform is super easy to use and gets the job done - I can handle onboarding, payroll, benefits, and 401k all in one spot. But, there's definitely room to step up their game when it comes to customer support. It would be great to have someone on standby to quickly answer any questions instead of having to fill out a form and wait days for a reply.
FSA Nightmare
Oh my goodness, I just had to share my terrible experience with the FSA at this place. It's seriously the worst! They are totally lacking in customer support, it's like they're nowhere to be found! I kid you not, it feels like I'm banging my head against a wall whenever I try to get any help. And let's not even talk about the whole Flexible Spending account process - it's a complete disaster! First, you have to fill out a mountain of paperwork, and then they randomly reject receipts for no apparent reason. Like, what's the deal with that? And on top of it all, claims are always late to process, and they never respond to any of my inquiries. I literally have $200 worth of claims sitting unprocessed that I might end up losing because of their ineptitude. It's so frustrating!
HR and Payroll Software
I work as the HR Lead for a start-up company, and let me tell you, having efficient and user-friendly software is a must for us. It really helps streamline all our HR and Payroll tasks, making our lives so much easier. This software has been a total game-changer, helping us manage everything from bringing on new hires to processing payroll. One feature that I especially love is the reminders, they come in clutch when I have a million things going on and need a little nudge to stay on top of things. It definitely helps us stay on track and make sure we're following all the necessary procedures. Overall, using this software has made a huge difference in how we operate and has allowed us to focus more on growing our business.
HRIS for small companies
This HR system is really easy to use and works well for small companies like ours. We've been using it since 2016 for all our HR needs like getting new hires set up and signing up for benefits. It has a bunch of different tools for HR stuff, but you gotta remember to keep it updated and check it over sometimes. Despite that, it's been a big help for us.
HR/payroll software for distributed, remote company
I haven't used any other HR/payroll software in the past, but having a reliable company like this one take care of our payroll and manage all our HR info has been super useful for our remote team. Zenefits walks us through setting up in each state, which would be a headache to do on my own whenever we hire someone new in a different state. The apps, for both phone and Mac, are user-friendly and intuitive.
Horrible experience
This company is a total disaster. The ETL team is full of people who think they're better than everyone else and can't handle any competition. I got fired unfairly back in 2017 because some overly sensitive person felt intimidated by my success and decided to badmouth me when I wasn't around. It's not me being stuck up, it's just the truth. Stay away from this toxic place, it's not worth your time.
HR software
We, a small business, decided to try out this HR software to make our processes more efficient. The implementation phase went smoothly, but things quickly went downhill from there. We ended up facing a bunch of challenges with both HR and payroll functions that really frustrated and disappointed us. It took forever to hear back from them when we had questions or needed help, leaving us waiting for months and wasting a ton of time. Despite paying for the service, we had to fight just to get basic assistance and make sure our concerns were taken seriously. Since there was no phone support, we were stuck with emailing them, which often caused delays and led to misunderstandings. We even came across errors that could have put our company in legal trouble, showing us the risks of using this platform. In the end, our experience with this HR software was a costly mistake that we would warn others to steer clear of.
Payroll setup nightmare
Zenefits is such a mess! They've got all these different companies trying to act like they're on the same page, but it's chaos. Setting up everything was a nightmare - it took a whopping 6 weeks just to start to straighten things out. And don't even get me started on their timecards and payroll approval process - it's a total joke. There's no room for mistakes, and forget about getting anything done on holidays. It's maddening how quickly they take my money, but everything else seems to be falling apart. When I compare Zenefits to other payroll services like ADP and Paychex, it's not even close. I wish I could break up with them, but I'm stuck in this contract and regretting every single moment of it.
HR software
As a business decision maker, I was really let down by the lack of help and the confusing reports from this HR software. They said it would make our HR tasks easier and keep us following the rules, but it really didn't come through on either front. For a whole year, dealing with this software felt like a waste of time, with a bunch of newbies trying to handle our business needs. The demo they showed me wasn't real - it made it seem like this software would simplify things, but it just ended up making us more annoyed.
HR software review
I just started using HR software for my company, and let me tell you, it's been a game-changer. It helps us with payroll, timeclock, storing documents, and even with hiring and firing people. It also works really well with our benefits. Since we don't have a dedicated HR department, this software has been a real lifesaver for us. I would definitely suggest it to other small businesses trying to make their HR tasks easier.
Payroll and onboarding efficiency
We made the switch to Zenefits for our payroll and onboarding at our nonprofit, and it's been a total game-changer. Before, we were using an accounting firm for payroll, which was expensive and took up a lot of time. Since moving to Zenefits, our efficiency has really improved. Our payroll is much easier to manage now, and bringing on new staff and contractors is a much smoother process. We've had way fewer payroll errors, and we spend a lot less time dealing with paperwork and email attachments for onboarding. The time and money we've saved using Zenefits have definitely been worth it for our organization.
HRIS system for mid-size company
I've been working as an HR Director for a while now, and I've been using this company's HRIS system for over 4 years. At first, it was great and really helped us as we grew. The cost was good too, and it made our HR team work better. But lately, the customer service has gone downhill. Waiting too long for answers is annoying, and not having one person to talk to is tough. Plus, dealing with the FSA service was a mess.
Payroll and HR solution for small businesses
I've been using this service for a while now and I gotta say, it's been a real game changer for my small business. The platform is super easy to use and has really helped us streamline our HR and payroll stuff. Plus, the cost is totally reasonable, which is great for our budget. Ever since we started using this service, we've been able to expand our team without any problems.
Payroll software
Payroll software is awesome and super easy to use. It has everything we need to do payroll correctly. Customer service used to be pretty bad, but it's much better now. The only downside is that it takes forever to hear back from the tax people. But overall, the platform is really enjoyable to use.
Affordable and Successful!
My family's business was looking for a new provider after COVID messed everything up. Zenefits had a great deal for businesses like ours, so we decided to give it a shot. It was a little confusing at first, but after messing around with it, we finally figured it out. Now, we're pretty satisfied with it. It's reassuring to know we can get support if we need it, and it's been working out well for us!
About Zenefits
Zenefits is a U.S.-based company that provides cloud-based software as a service (SaaS) for human resources, specifically catering to small and medium-sized businesses. The platform simplifies the management of human resources, payroll, benefits, and compliance. Founded in 2013 by Parker Conrad and Laks Srini in San Francisco, California, Zenefits quickly grew, thanks in part to its initial business model of providing free HR software while acting as a health insurance broker, thereby earning commissions. The company faced regulatory challenges and leadership changes over the years, with Parker Conrad resigning in 2016 amid compliance issues. Despite these challenges, Zenefits has continued to evolve, focusing on refining its product offerings and compliance measures to serve its target markets better.
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Contact Information
50 Beale Street
94105 San Francisco
United States
Categories Zenefits
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Seite online seit: September 30, 2023
Letzte aktualisierung: November 29, 2024
Review with most votes
Very useful products
It's sound good A big relief for HR department and also as a whole for company too.Employees queries become hectic job for any employer Not only in US rather whole world compani... Read onBy: Pawan Kumar