FlixBus49 reviews
This score is based on 49 genuine reviews submitted via US-Reviews since 2020.
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Halfway through a late-night pit stop I thought we were just taking a quick five-minute break — you know, grab a snack, stretch. There was a short line inside and I swear we were maybe a minute over. When I came back the bus was already rolling away, so I had to sprint after it to the highway entrance (felt ridiculous, honestly). Once I made it back on board I told the driver there were still three people paying and instead of, I don’t know, apologizing, he stood up and got right in my face, real aggressive. He basically said “not my problem” and that they could take a taxi. The whole vibe turned tense; he threatened to drive off again, and a few of us had to speak up together before he calmed down. The people who were left behind had to run across the dark service area to catch up — and later we were stopped in a place that didn’t seem legal at all. It felt unsafe and unnecessary. I’ve had sketchy rides before with cheaper lines, but this was different — driver’s attitude made the trip feel dangerous. I’m glad everyone made it on board and no one was hurt, but I wouldn’t trust them for a night trip unless things change.
Rolling the dice for the cheap fare
cramped seats, a tired AC, but for a short trip I shrugged and thought, fine. Then on another day the worst-case happened — the bus didn’t show. That part did not erase my doubts. I was stuck in an unfamiliar town at night, and honestly I felt my stomach drop (lucky my hotel had 24-hour check-in and my flight was the next day). I tried their website form a few times to get an explanation or refund and heard nothing back, which was frustrating. Still, I can’t deny the good bits: when the buses run they’re cheap and do get you where you need to go, and I did save money overall. So mixed feelings — some initial worries proved justified, some didn’t. I’ll use them again but with a backup plan in my pocket.
Missed call, missing phone, mixed signals
work emails on the commute, my grocery list, the calendar that keeps my day from collapsing. So yeah, that doubt felt justified in the moment. I called the number straight away. The driver answered and said she’d turned back toward London and would leave the phone at the Birmingham station for me to pick up. That was the first mildly reassuring thing — someone picked up and gave a concrete plan. I filed a lost-and-found report online and then waited. Two weeks later the official reply was basically "we don't know anything." That was a blow. Meanwhile Find My iPhone had placed the device in Birmingham, so there was at least that consistency between the driver’s story and the location ping. In the end my initial hesitation about booking because of poor support didn’t go away — customer service was slow and unhelpful. The surprise was small: the driver actually picked up and mentioned a drop-off point, which for a moment made me think there’d be a quick resolution. There wasn’t. Routine trip, routine worry, routine disappointment.
Lost bag, endless hold music (kind of)
lots of forms, lots of sympathy language, no results.
Nearly on time, skilled driver, spacious for belongings, 120V charging outlets not working, weak internet connection, restroom should be available
My recent trip was pretty good overall. The bus showed up almost on time, and the driver was really good at driving. We had enough room to store our stuff, which was nice. But I was kind of bummed that the regular outlets for charging weren't working, so we had to rely on the USB ports for charging our devices. The internet connection was pretty weak too, so it was hard to stay connected during the trip. It would have been better if there was a bathroom on the bus too.
Journey from Belgrade to Zagreb
The trip from Belgrade to Zagreb was really nice, everything went smoothly without any problems. The bus left on time and got to Zagreb exactly when it was supposed to. The seats were comfy, and I had a good time overall. I definitely suggest this trip to anyone wanting an easy and cheap way to travel.
Weekend trip Edmonton to Calgary
My trip from Edmonton to Calgary was a bit of a mixed bag. The southbound bus was late, which was frustrating because there were no updates provided on the website or tracking tool. It was also disappointing to find out there was no phone number available to call for information. Once on the bus, the trip itself was alright. However, my return ticket was changed to a different location in the city, causing some inconvenience. The ride back was a bit better in terms of timeliness, but once we boarded, we were informed that we couldn't leave the bus during a stop in Red Deer due to company policies. This was particularly frustrating because we arrived early at the stop due to a change in pick up location, leaving us stuck on the bus for longer than necessary.
Quick and easy payment method, clean buses, friendly drivers
I just booked a trip with this company, and I gotta say, the payment process was super quick and easy. I really liked how easy it was to use their website, much better than other options I've tried before. The prices were really good, maybe even cheaper than other bus companies I've used in the past. The buses were clean, and the drivers were friendly and helpful. All in all, it was a good experience, and I'd definitely think about booking with them again next time.
Late night coach cancellation
This company messed up big time by canceling my late-night coach from London to Edinburgh just 4 hours before it was supposed to leave, and they didn't even bother explaining why. It was such a pain because I had to rush to figure out another way to get there at the last minute. I ended up having to dish out way more money than I budgeted just to get a train ticket for the next day since everything else was all booked up. It was a total disaster, and I definitely won't be relying on this company again.
Review with most votes
affordable and easy
The Flixbus is really good if someone is traveling via road. I actually love buses more than flights, i get a chance to explore more and also find roads really fascinating. I pe... Read onBy: Pamela Cross