ParkSleepFly Reviews
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Early morning check-in for a flight
I had a good experience at the motel. It was really clean and the person who checked me in late at night was nice and quick. The only downside was when I had to use the stairs because the elevators weren't running until 5 am. There were two people sitting on the stairs and I wasn't sure what was going on which made me a little nervous. On the bright side, the shuttle driver who helped me with my bags was super friendly and nice.
Simple and straightforward
I was so surprised at how easy it was to find a hotel with parking on that site! They made it super user-friendly, and I liked being able to see where all the hotels were on a map. It was also nice to see which ones had restaurants and shuttle services. But, I was a little bummed when I found out that some hotels didn't have shuttle services - wasn't expecting that.
Quick, safe, Economical ParkAndFly experience
My stay at the hotel was pretty good overall. The room was a bit old and could use some attention, but it did the job for a short ParkAndFly stay near the Philly airport. Despite the room showing some wear, it was peaceful and the bed was cozy. The staff was nice and the airport shuttle arrived on time, even though the van was a little dated and the airport was a 10-minute drive. As far as the price goes, it was decent, but for my next trip, I might look into staying at a fancier, newer hotel nearer to the airport.
Park and Stay Reservation
Booking a parking spot and hotel near the airport was super easy thanks to their website. I just looked through all the hotel options, checked prices and services, picked one, and paid without any issues. The total cost for parking and staying the night was a good deal, saved me money, and made sure my car was safe. I'm thankful for the convenience and peace of mind this service gave me.
Park/Sleep/Fly
My husband, had a heart emergency and head wound 2 weeks before our planned trip from Orlando to Milwaukee on July 6 -July 13. I contacted Hotel on June 26 which advised that I needed to go through the third party reservation service (ParkSleepFly) to cancel. After trying to reach a real person at PSL, which I could not do because you did not have a telephone number listed with the reservation and I could not find a chat function. I sent an e-mail on June 28 at 2:37 PM to the address on the reservation which read : "My husband, is incapacitated to a heart emergency and head injury. Doctor is forbidding travel. We must cancel the reservation. Please call me at phone number for further details and to discuss."
We never heard back from them!. All other reservations for this trip were cancelled with full refund . They all had a contact phone number in addition to the e-mail.
When I tried to reply to the survey PSF sent, they refused to submit it. I then sent an attached letter with complaints, to the e-mail that sent it which was undeliverable.
There must be a better way to handle cancellations, especially because of emergenciess.
Bernice V. Comella
Ph: 386-943-8579Park and stay
No customer service to speak of! I needed to make some changes for my return itinerary and tried to contact customer service several days in advance. There is no phone number to call and my email to support was never responded to. This is the second time an email to them went unanswered. My advice, contact hotels directly, many offer the same options.
Hotel room for 1 night plus 18 days parking
Negative: I made reservations for a hotel room plus 18 days parking on June 3, 2021. Check-in on July 24. Arrived at the hotel at 7:30 pm. The desk had no record of my reservation and no available rooms. Ended up sleeping in the airport.
Fort Lauderdale Airport - Tru By Hilton
I have used hotel parking when flying out of Fort Lauderdale and Miami to save over airport parking. I tried ParkSleepFly for not only the parking but to also stay one night in the hotel. The hotel double charged me but ParkSleepFly.com resolved the problem. They were the BEST!!!
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