Enterprise Car Rental48 reviews
This score is based on 48 genuine reviews submitted via US-Reviews since 2019.
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I had no problem with the rental in CA, In Arkansas I was hit by a truck driving down the center line. My mirror was his so had it broke the drivers window. If I had not moved over in time it would have been head on. I took the damaged car to the Mountain Home Arkansas Enterprise. I was told there were no cars bu I could take a Van that had come in but not cleaned (despite the claims of Covid cleaning. on all cars). Feeling sick at realizing how close I come to being killed I took the Van, dirty mask and trash in the car. I told the Manager the tire light was on and he told me he had checked the tires and they were OK. I had 2 bad tires on that car. A nail and a piece of metal in one tire and and a nail in the other front tire. I found this when I took the van to the Auto Dealer next door to buy a replacement tire. I returned the car and informed the manager what the dealer had said, this info was was also on the paper I received from the dealer. I contacted Enterprise and received nothing except we will pass the info on, I wrote on their website, no answer. I am 69 yrs old, and felt that I was being dismissed by Enterprise as just an old woman who could be ignored not as a valuable customer. I get frequent emails telling me I am valued and offers for discounts, Why wouldI want to rent from this company again???
the first car they gave me smelled like weed and heavy sweet perfume had to return it half hour after driving from the stench. The second car they gave me was disgusting dirty other than the floors being vacuumed. If Allstate insurance didn't tell me I had to go there I would have brought the second car back and went elsewhere. Wouldn't recommend the Amityville Long Island office to anyone
Also forgot to say it went thru my insurance company and they tried charging my credit card also and I had to call them to reverse the charges it was a "mistake" they said. I even tried to contact Enterprise to tell them I was unhappy 2 weeks later still no response.... Customer service big fat ZERO
Rental car
At the Reno Tahoe airport
3 different rentals
Terrible at Tampa international. 40minutes to get a car and there was only 3 people in line. 1st 2 times I picked it up at 1st floor. This time I went it 1st floor and she said I had to go to 4th. I already dragged all my luggage downstairs. Then the paperwork wasn't printed downstairs. Then she gave me economy car when I reserved an intermediate
Chevy sonic rental
Our 2020 Chevy sonic rental is a nice car. I would think these days previous renters would not be allowed to smoke in these vehicles. We have to drive it with the windows down.
Car rental Arkon Ohio airport
I had rented vehicles over the years from Enterprise and always had a good experience. UNTIL now. I had booked at car rental via the Enterprise website during the last week of August 2020 for a Car rental on September 5th, 2020. I paid for the rental and got an confirmation number 1420168855. The rental was booked with my bank debit card. On September 4th I drove my daughter who has been recovering from a CONCUSSION from Pennsylvania to Ohio. September 5th I got to get the previously booked rental car and I am told I can only rent the car with a "MAJOR credit card" the bank debit card which had been approved or used for the "Confirmed Reservation" 10 days earlier was no longer acceptable. When I asked why I was not told that when I booked the trip? I was shown a sign at the service counter that said "Major credit cards only". I guess that would have been an important bit of information 10 days earlier or WHEN I booked the car rental. ????? This mishap caused me and my daughter A LOT of aggravation and stress and we had to drive around Akron and try to get a car rental at a late stage. Thanks Enterprise. !!!!!!!!!!!!!!!!!!!!!
Car rental for 3 days
We were told on the phone that we could get a mini-van. Then, when we got there, we waited for 40 minutes past the time our appointment was, and then they finally said they had the car ready. Turns out it was a Dodge Charger. We can't fit ourselves and our luggage in a Charger. We tell him we were promised a mini-van, but he says nope! We can upgrade you to an SUV though! Wtf. Unfortunately we went with it because we didn't have time to fight, given that they'd already made us 40 minutes late! Then, they give us a Dodge Journey. Go look up the reviews for this car. Anywhere you look, it's rated as God-awful. BARELY an SUV. We could have fit more in a station wagon. It also had a TINY engine, and every time we drove up a hill, it downshifted and started chugging at 6000rpm. Not only was the car absolute garbage, but it was filthy on the outside and had DOG HAIR ON THE CEILING. When we returned the car on Saturday at 2pm, we were going to complain, but their office was closed for no reason! They were also closed on Sunday, which was our scheduled return day. So we had to drop the car off and out the keys in a drop box. I tried calling them, and was told I'd get a call back after I explained the situation. An hour later I called them again and they said that the callback takes a while so be patient. A day and a half later I called back AGAIN and was told that they were going to get me a refund on the SUV upcharge. Just wait for a Regional VP to call me that day and everything would be taken care of. Well, it's been 5 hours and I have received no call! This place is horrible. I will recommend against them no matter what your circumstances are. Walking where you need to go would be a better bet than renting from Enterprise.
4 day rental of a
A surprisingly FAST, friendly, considerate, patient, flexible, and awesome collaboration of individuals who aim to please all while maintaining and keeping it professional, protective,and timely manner, operating their HILO based company. a fun stress free experience. If you saw me in the new bright red Jeep Wrangler,they substituted for a SUV I reserved by phone last minute because my truck was in the repair shop 4 days. I felt like a tourist on vacation ready to have a fun , safe and memorable time. I just wish i took some pics . NO PROB. I WILL BE BACK.
Mahalos to you , Joshua Nagle~ Rental Agent and Fa'ailoilo "Ilo"
Ma Sun~ Branch Manager.
.horrible service. Had a reservation by my insurance company due to my car being destroyed in my driveway by a uninsured driver. day five still waiting for an rental. they tried to rent my 5 ft tall wife a full size Ram truck which we have no parking space for while many cars on their lot. The hendersonville nc which i live just down the street from sucks big time. Unprofessional.
Cost-efficient care rental service
I find this best at the price, reliability and services.
We been for a trip last weekend and dealing with Enterprise has been hassle-free expreience. They guide you on everything specially if this is your first time.
renting services are detailed and take care of, in various situations.
About Enterprise Car Rental
Enterprise Rent-A-Car is a car rental company based in the United States, recognized as one of the largest car rental services in the world. It was founded in 1957 by Jack Taylor in St. Louis, Missouri, and named after the USS Enterprise, an aircraft carrier he served on during World War II. The company specializes in providing rental vehicles to customers who need a temporary replacement car due to an accident, breakdown, or other short-term transportation needs, as well as to those looking to rent a car for leisure or business travel. Beyond car rentals, Enterprise has expanded its services to include car sales, commercial truck rentals, car sharing, and fleet management services. It operates with an extensive network of locations, offering a wide range of vehicles to customers across the United States and internationally.
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Categories Enterprise Car Rental
Car Services | Car Rental | Car Services
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Last update: August 2026
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Review with most votes
Cost-efficient care rental ser
I find this best at the price, reliability and services. We been for a trip last weekend and dealing with Enterprise has been hassle-free expreience. They guide you on everyth... Read onBy: Forrest Cherry