Enterprise Car Rental45 reviews
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Car Rental 5/26 - 5/31 2021
If I could I would leave negative stars!!! My husband and I rented a car at the airport in Latrobe Pennsylvania for a trip to the Uniontown Mountains for our anniversary. The key fob battery was not working properly. The rep told us it was normal.
We went for a hike on a remote trail in the Mountains, when we returned to the car the fob would not unlock the doors. My husband used the spare key to get us in the car, he was in the car business for 40 years and knew what to do. After several attempts the car finally started. Luckily I had a hairclip so we got the fob open, removed the battery to find out the size. We drove miles to find a Dollar General that had the batteries, he went to buy them while I stayed in the running vehicle.
Enterprise rented us a car with a fob that was ready to die we were out in the middle of no where when it did. We were lucky BUT THIS NEVER SHOULD HAVE HAPPENED!!!!! Also, the brakes were bad and we were on steep winding mountain roads. Enterprise needs to maintain their cars properly!!!!! We could have died.Auto Rental
Nice van, clean, gas tank full. My review is concerning the Clark Road, Sarasota, FL location. Rentals WERE available. 1 and 1/2 hours, no exaggeration, wait time to get the car. Horrible experience! Returned auto to Fruitville location; wanted no repeat experience. All smooth and pleasant at Fruitville location.
rental
I rented a car Kingman AZ after an accident, the beginning rental part was easy. The repair took longer then expected. they charge my account without my authorization twice. I had to rent a second car a week later for pre-surgery testing I went through the whole processes taking a cab to the Kingman office, was treated poorly by the office manager, needless to say I had to cancel my surgery.
I called the Kingman office to ask about the pending hold that I did NOT ok, the only thing she said was the reversal was sent to my bank, no apology, no understanding. The main office was no help at all, saying I had to call the place where I rented the car. Needless to say I will hopefully never have to rent a car again. This is the only car rental in Kingman AZ. Very displeased with how thay treat people.Feb 1 - 3, 2021
Only rent from Enterprise. Brandon at the Galveston has been more than helpful. The only time I had a problem he made sure I had the help I needed to resolve it.
Several times my rental has been upgraded for free! I love their service. Wouldn't go anywhere else.
Thanks,2021 Volkswagon Passet
Stellar Customer Service....Manager Bradley is amazing...always very helpful to make your rental experience a great one.
Rental Car
I used to use Budget until I was charged for windshield damage that I could not even see?? I had third party insurance so they covered it. I have been using Enterprise ever since. With the exception of one experience I had in Phoenix, they are good people to deal with. I recently rented a vehicle. While on the road I heard a rock hit the vehicle. I inspected it when I had a chance and found a couple of small scratches on the roof. I reported it when I returned the vehicle. The employee I returned the vehicle to said not to worry. They consider small damage like that normal wear and tear.
Rental vehicle
I rented an SUV, unfortunately the vehicle was broken in to. Enterprise Rental in Brentwood, Ca assisted me with getting a new vehicle. The process was fast and problem free. I appreciate their work in this matter 5☆'s
Rented GMC terrain
Specifically told them I had to have an SUV about the same size as my Tuscon because he can only get in the SUV from the hatch. He will not go in a car or in a door. He was abused before I got him and he has a lot of issues. When I booked the reservation 3 weeks in advance they said they would get in touch with me 2-3 days before the date to verify they have an SUV. No one called me and they were closed and unable to be reached because they were closed for New Years, early Thurs,and not open Fri,Sat ,and Sun. My reservation was for 9am Mon. The repair shop they were to meet me at was 48 min away.When I called enterprise when they opened at 8, they only had a car for me.I had to reschedule everything.No apology or anything. When I finally got the SUV rental I looked it over and it was wet from a morning drizzle. I did not notice a small chip in windshield until I drove it home. I called them right away to tell them and they said I had to pay to fix it. They fought with me and said they were "sorry" but there was no notation of a chip before. I will NEVER use enterprise again.
Rental
Had a reservation, never got it, or a call from the company! Ruined the entire family trip and caused major financial burden!
Chevy Malibu
As for the ordering: Online ordering allows you to return the car after hours. However, there is no drop box at the location.
Service: Arrived at 7:30 a.m. The time posted online. They had a paper sign on the door that says they open from 8-5. Which puts the drop off time after hours and would have resulted in being charged an extra day. Because of the discrepancy in posted business hours, I was 30 minutes late for work. If they had a drop box or the decency to open the door and at least ask why I was there, they could have just taken the keys and sent me on my way. But instead, they chose to sit in the office eating breakfast and playing on their cell phones while myself and five other customers stood out in the cold until exactly 8:00 a.m. where they did nothing but take the keys anyway. There was nothing for me to sign, no inspection needing to be done, just took the keys and sent me on my way. Something they could have done 30 minutes prior.
The car: While the car was new, rode well, and was great on gas, the interior smelled like cat urine. Not sure if they are using ammonia to disinfect them before use. But, it's not a pleasant scent to have to deal with for 5 days.
I probably would not be using this company again, and will not recommend to others.We rented a car from your business on Prospect Avenue I Champaign, Illinois. I had the pleasure of working with Nate and what a great person. He was easy to work with and very courteous. The suv we were to get smelled on the inside and he was glad to exchange for another vehicle. We also had a last minute change with insurance and was glad to work with us on that. The car was clean inside and out also. What a great experience from the start to the end. Nate was a pleasure to work with,5 stars on everything. Thanks again.
I will not ever rent a car from enterprise or recommend any to rent one. On Thursday the 18 of March 2021 had a horrible experience with the so call branch manager on Friday the 19 of March 2021. The branch manager name is Nicholas Curlett. This so call branch manager was so rude disrespectfully not friendly wasn't helpful at all. He would not rent to me a first time customer because my card was declined on Thursday. I told the young lady I'll be back on Friday to rent the car. It was plenty of money in my account. I deposit my money in my account through the atm on Thursday not realizing I had to wait the next business day so I go back on Friday to get the car and I get this manager who was a ass hole he was really a piece of work. He let everyone in the lobby know that my card was declined the day before who does that. That so call manager need to return to school if not enterprise will be losing a lot of business. Also on their door please wear a mask but know one in there was wearing one no social distance at all. Why do all the co-workers in there take his bull crap he talks down to them. Remove him.
Rental 12/04/2020 to 12/06/2020
It has been almost two weeks since I received a text reporting damage to a vehicle I rented from Enterprise and I am concerned.
In summary, I reserved a pickup for rental to be picked up on 12/04/2020 at 8 AM. When I arrived to receive the pickup, the rental location was experiencing a serious rainstorm. I waited until after 8:30 when the Dodge pickup rolled out. I was called to come inspect the vehicle. Although the rain had subsided, we were still experiencing rain. The Enterprise agent asked me if I saw any damage. I quickly looked at the vehicle and asked him if he saw any damage. I am 76 years old and my eyes are not the best. He said, “I don’t see anything.” I did not see him move from the location where he was standing, and I do not believe he looked at the vehicle any more than I did. But it was raining so I understood. I left the rental location in the pickup and felt all was ok (except for the strong smell of tobacco smoke in the cab).
I trusted Enterprise. Before I retired, I used Enterprise frequently and have continued, on occasion since retiring. I have even encouraged my son to rent from Enterprise on his business trips.
I was to return the vehicle on 12/06/2020. The rental location closed at 3PM on 12/06/2020. I arrived shortly after 3PM but there was a gentleman still there. He told me that the location where I parked the pickup was ok and he told me to drop the keys in the drop box on the side of the building. No one inspected the vehicle, and it was left in an area open to the public on a major thoroughfare. I left thinking all was ok.
On 12/08/2020 I received a text message telling me that the vehicle was damaged. I was in disbelief. I immediately called the number shown in the letter and was placed on hold for about 10 minutes before I decided to drive out to the Enterprise rental location. As I was driving there, I spoke to a very polite lady (on my cell phone) who asked me several times if I felt the damage happened prior to me renting it. I kept saying, “If it was damaged it was prior to me renting it.” I should have added, “…or after.” When she determined that I was in fact disputing the claim she forwarded me to another lady who was equally polite. By that time, I had arrived at the Enterprise rental location and I found the vehicle in the back lot. I told her I was standing by the vehicle and could see no damage. She told me that the damage was to the top of the vehicle. I told her I couldn’t see the top. I’m 5’ 10” and I have rheumatoid arthritis so I didn’t climb into the bed to see the top. She then told me that the dispute would be resolved, and Enterprise was good at handling these complaints. She also said damage had previously been reported on this vehicle. I told her I’d keep my fingers crossed.
Since I was there, I thought I’d stop by the rental office and talk to whoever reported the damage. That solved nothing. The gentleman I talked to said, “It’s my word against yours.”
My reason for renting the pickup was to bring an antique toy wagon from my brother’s house. The pickup was never left unattended and it was driven carefully. My son was with me the whole time and can attest to everything I’ve written. No one ever touched the top of the pickup.
It has been over two weeks since I returned the vehicle. The $200 deposit has not been returned to my account. At about 9:00 AM on 12/18/2020 I called the number shown on the email that I received on 12/08/2020 and was referred to a number in Pensacola. This is disconcerting as the damage claim occurred in Pensacola. Regardless I called and left a voice mail message for Mr. Drew Smith asking that status be provided. It has been three days since I left the message with Mr. Smith and I have heard nothing.
Mr. Nestor, I don’t know who else to go to concerning this matter. These are trying times. It is the holiday season. I did not damage your vehicle in any way. Thank you in advance for considering my comments.
Today I received a text message saying Enterprise was persuing their claim against me. No pictures, no documents, no evidence.you take people like it they are stupid that is the reason why is very difficult to trust because everybody is a thieves.
that is the reason why in this country everybody have 2 and 3 home how stealing from others bunch of thieves
Car rental
Rented a car from Enterprise: Jessica Scott helped me at their 23rd and Frankfort location in Panama City, FL and she was fantastic: She was nothing but kindness and patience as we worked through me getting a car and then switching it out. Honestly I wish all customer service representatives were more like her. Especially in these days of COVID-19 and Christmas, etc. I will ask for her the next time I go there.
Rental assistance
We are very impressed with Enterprise Rentals. Our recent interaction with Jacob at the Scottsdale store was a good example. He's a great communicator and very efficient and nice to work with.
Thanks Jacob!Rental
Enterprise rental car has been a great experience for me my family and friends. Prices are reasonable service is top quality. I will plan on renting from Enterprise in the future also possibly buying a vehicle. Keep up the superb service!!!!
Large SUV
I currently have a rental through USAA and it is unbelievable that anyone would treat a prior service member with so much unprofessionalism. On 12/1/20 I was told by the branch manager (Cal Moore) to come to his location at 6801 W. 95th St. to pick up a vehicle. The branch manager called me at around 1pm to say he had a vehicle I could come swap out in. I arrived at 3pm and the vehicle was no longer there. He had rented it out to someone else. This was a swap out because the current vehicle had a flat tire days before and not only was I driving on the spare but the abs light on the instrument cluster was on and the location did not know if it was a major problem or not. So, I wanted to swap out the truck in case it was more serious. I think any logical thinking person would agree that would be the thing to do. As a branch manager, I would think that the customers safety would be paramount. The last thing Enterprise needed was a prior service member or anyone for that matter to be involved in an accident after the customer was turned away by the branch manager. Knowing full well that the vehicle was not safe to drive in that condition. But, nonetheless, that is exactly what the branch manager (Cal Moore) did. This is the worst customer service experience I have ever had. The branch manager was rude, disrespectful and unprofessional. Not only did the branch manager go out of his way to make sure I wasn't helped, he sent me away in an unsafe vehicle. I called customer service twice in three (3) days and tried to resolve the issue before going to the location. So, this issue is quite documented. The branch manager lied to me and offered absolutely no assistance. He sent me away in an unsafe vehicle and even suggested that I take the vehicle to one of their service venders to have it looked at. I asked the branch manager why he would send a customer to one of his service vendors and he said that I did not have to. So, I had no choice except to leave his location in an unsafe vehicle. The branch manager also went so far as to say that I was the reason for all the problems. Which I am not. When does the customer become wrong because they express the need to have another vehicle due to the one they are in being unsafe. The vehicle I was in came from that location. I wanted to swap out of it. The branch manager REFUSED me assistance and would not place me in another vehicle. Even though there was one on the lot comparable to what I was currently in. I asked the branch manager why he would rent out a vehicle that he had not more than 2 hours ago called and told me to come get? The first thing he said was that it took me too long to get there. Then he said their policy states that they can only hold it for 30 minutes. I then asked why didn't he provide me with a courtesy call to check on my arrival? His response was that he didn't feel he needed to. I was late and that was my fault. He said that I was the one being unprofessional by being late. I honestly could not believe my ears. This was coming from a branch manager. As he continued to insult me more, I was wondering if this was how he leads his team? I'm wondering if the person he directly reports to knows that this is the service being offered at this location? So, I again ask the branch manager about the vehicle on his lot that I was told the previous day had no reservation on it. He said it wasn't available. I asked why? He refused to tell me. Surely it wasn't being held for someone. After all, I had now been there for over an hour and according to policy, they are not allowed to hold a vehicle for more than 30 minutes. I was told that this was not his problem. It was mine and I would need to figure out what to do. I desperately need someone to reach out to me. I would like to speak to his manager. And, if that person cannot help me, I need to speak to someone higher up. I will not stop until I get a response. Thank you
I’ve been to the car continually since August until end of November.
I’ve rented a car since the beginning of August from the Springfield Massachusetts branch.
I will continue to rent as my car has not been repaired yet it may not be repaired until the beginning of the new year.
There was some confusion in pricing in October it was quickly resolved to
My satisfaction. In fact, they went above my expectations.
The staff is kind and considerate and I highly recommend using them.
I also recommend joining The rental membership.
Gregory SwansonDodge Ram (not what I had reserved...)
First of all, I'm not normally one to write negative reviews. I have rented from Enterprise for over 30 yrs now. Mostly good luck aside from one issue very long ago not worth mentioning. But this time I hate having to write something negative.
I booked a reservation with this location specifically because I was told I could leave my car overnight there. Perfect ! They do have a large area for this. I booked my reservation for 3:30pm. Arrived around 450pm. Shouldn't be an issue though right ??.. .Yep ! Most of the cars were gone. I had reserved a Nissan Maxima size vehicle. All that was left was a mini van and a couple of full size Dodge Rams. I was a bit annoyed and the dark haired bearded gentleman helping me seemed less than empathetic to my situation and if anything was kind of short and annoyed with me. I had my 5 yr old with me so this was another reason I was seeking a quick in and out reservation. Long story short, I took the full size Ram truck.
My reservation was supposed to be Friday to Monday. Due to a family member getting sick, I didn't go out of town and didn't need the full time frame. I went to the location around 430pm on Saturday to drop it off. They were closed. Ok, no problem. Called the 800 number for Enterprise. The very nice lady informed me I could use the drop box for the keys and that I would only be charged for the day. (Literally I had the truck less than a full 24 hrs). I made a video of the truck and where I parked it and dropped the keys with gas in the tank. Monday rolled around and this morning I get charged a full 3 days (almost $200!) ! I call back to the location and the guy who answers the call is also rather short with me . Tells me they aren't open during the time I dropped it.. .Duhhh.. I let him know about my conversation with the main rental number. He states there's nothing in the system to indicate this.. Well after quite a bit of back and forth I'm fed up. I call back to the main number for assistance and to try to contact the regional rental manager. Thankfully the helpful representative (Ada) was able to confirm that yes indeed there are notes that indicated I was dropped it Saturday. Whew ! Now I patiently await this to get resolved.
Lesson learned. Never again will I use this location. I've never , ever had a bad experience like this with Enterprise . I'll probably use Enterprise again but make note that this particular location I will NEVER use again !
Signed,
Frustrated Longtime Enterprise Renterrental in Ca to be returned in Arkansas
I had no problem with the rental in CA, In Arkansas I was hit by a truck driving down the center line. My mirror was his so had it broke the drivers window. If I had not moved over in time it would have been head on. I took the damaged car to the Mountain Home Arkansas Enterprise. I was told there were no cars bu I could take a Van that had come in but not cleaned (despite the claims of Covid cleaning. on all cars). Feeling sick at realizing how close I come to being killed I took the Van, dirty mask and trash in the car. I told the Manager the tire light was on and he told me he had checked the tires and they were OK. I had 2 bad tires on that car. A nail and a piece of metal in one tire and and a nail in the other front tire. I found this when I took the van to the Auto Dealer next door to buy a replacement tire. I returned the car and informed the manager what the dealer had said, this info was was also on the paper I received from the dealer. I contacted Enterprise and received nothing except we will pass the info on, I wrote on their website, no answer. I am 69 yrs old, and felt that I was being dismissed by Enterprise as just an old woman who could be ignored not as a valuable customer. I get frequent emails telling me I am valued and offers for discounts, Why wouldI want to rent from this company again???
the first car they gave me smelled like weed and heavy sweet perfume had to return it half hour after driving from the stench. The second car they gave me was disgusting dirty other than the floors being vacuumed. If Allstate insurance didn't tell me I had to go there I would have brought the second car back and went elsewhere. Wouldn't recommend the Amityville Long Island office to anyone
Also forgot to say it went thru my insurance company and they tried charging my credit card also and I had to call them to reverse the charges it was a "mistake" they said. I even tried to contact Enterprise to tell them I was unhappy 2 weeks later still no response.... Customer service big fat ZERO
Rental car
At the Reno Tahoe airport
3 different rentals
Terrible at Tampa international. 40minutes to get a car and there was only 3 people in line. 1st 2 times I picked it up at 1st floor. This time I went it 1st floor and she said I had to go to 4th. I already dragged all my luggage downstairs. Then the paperwork wasn't printed downstairs. Then she gave me economy car when I reserved an intermediate
About Enterprise Car Rental
Enterprise Rent-A-Car is a car rental company based in the United States, recognized as one of the largest car rental services in the world. It was founded in 1957 by Jack Taylor in St. Louis, Missouri, and named after the USS Enterprise, an aircraft carrier he served on during World War II. The company specializes in providing rental vehicles to customers who need a temporary replacement car due to an accident, breakdown, or other short-term transportation needs, as well as to those looking to rent a car for leisure or business travel. Beyond car rentals, Enterprise has expanded its services to include car sales, commercial truck rentals, car sharing, and fleet management services. It operates with an extensive network of locations, offering a wide range of vehicles to customers across the United States and internationally.
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Categories Enterprise Car Rental
Car Services | Car Rental | Car Services
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Seite online seit: September 29, 2023
Letzte aktualisierung: November 29, 2024
Review with most votes
Cost-efficient care rental ser
I find this best at the price, reliability and services. We been for a trip last weekend and dealing with Enterprise has been hassle-free expreience. They guide you on everyth... Read onBy: Forrest Cherry