Enterprise Car Rental Reviews
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Van Rental Experience
This rental experience was a complete disaster! We rented a van to move some furniture, paid with our card, got a confirmation email, and showed up at the scheduled time to pick it up, only to be told they were canceling our reservation because we used a virtual card that they supposedly don't accept. They had already charged us and hadn't refunded the money yet. The receptionist had the nerve to say it wasn't their responsibility to inform us, even though they clearly stated on their website and confirmation email that they would contact us 24 hours prior to confirm details. And let me tell you, that receptionist was incredibly rude and unhelpful, not caring at all about the inconvenience they were causing us. We asked her to cancel the reservation so we could book another one with a physical card right then and there, but she flat out said no. As if that wasn't bad enough, they offered the same van to another customer, who initially declined but then saw it available on their website for a higher price. We had to file a complaint and ended up finding another van to rent at a higher price due to the urgency.
Great car rental experience
I rented a car from this place and it was awesome. The person who helped us was really nice and made sure we got the car we wanted. Plus, they fixed up the contract so it was even better than what I saw online. The car was great and we had a blast going skiing every day. Thanks a lot!
Car rental experience
My experience with the car rental place was pretty crappy. They didn't tell me about the crazy fees for giving the car back without a full tank of gas. So when I brought it back halfway full, they hit me with a 15 euro fee for fueling it up, on top of the 26 liters needed at 2.92 euros per liter to fill 'er up. Just a heads up for anyone renting a car - make sure you return it with a full tank to dodge these surprise charges.
Car rental experience in London
I rented a car for two weeks from a rental company at London Heathrow. The car was great during my trip, but when I returned it, the lady at the front desk said there was a small 5mm "rip" on the rear tire. To be honest, it was just a little bulge near the rim and the rim itself was fine. I asked how I could have caused a perfect circle "damage", but she didn't explain. Instead, they charged me 300 pounds, even though I argued. It feels like a total rip-off and I bet they do the same to others in the future (I doubt they even replaced the tire since there was nothing wrong!). Unfortunately, since I rented through the company, I might have to deal with this again.
Rental car return at Chamartin station
My experience returning a rental car at Chamartin station was a total nightmare. That place was a hot mess - construction everywhere, potholes, barriers blocking everything, and the rental car offices all moved somewhere else with no signs to be found. It seriously took me like a whole hour just to get that dumb car returned, and to top it off, the office shut down at 8 pm! It was a total disaster and I definitely wouldn't recommend it to anyone. You're better off returning your rental car at the airport or Atocha for sure. The employees there looked totally overwhelmed and didn't seem to have a clue how to handle the craziness. I'm definitely not going back there again.
F150 reental
i received the rental vehicle last week at Earnhardt Rodeo, in Queen Creek. The vehicle was dirty on the outside due to rain ( to be expected). inside was filthy, appeared to never have been cleaned, smelled so bad my wife would not ride in the vehicle after getting home. I Lysol ed 2x Fa-breeze 2 X, vehicle still had hair bands on the rear door lock. Earnhardt covered my vehicle thank god. Enterprise still had the nerve to bill me for $ 24 for extra insurance. I sent a customer service complaint with no response from the company.
Airport Rental in West Palms Beach Florida
Great price rental, newer model and unlimited mileage!!! Recommended for any frequent flyer into West Palms Beach Florida!!!
Car Rental 5/26 - 5/31 2021
If I could I would leave negative stars!!! My husband and I rented a car at the airport in Latrobe Pennsylvania for a trip to the Uniontown Mountains for our anniversary. The key fob battery was not working properly. The rep told us it was normal.
We went for a hike on a remote trail in the Mountains, when we returned to the car the fob would not unlock the doors. My husband used the spare key to get us in the car, he was in the car business for 40 years and knew what to do. After several attempts the car finally started. Luckily I had a hairclip so we got the fob open, removed the battery to find out the size. We drove miles to find a Dollar General that had the batteries, he went to buy them while I stayed in the running vehicle.
Enterprise rented us a car with a fob that was ready to die we were out in the middle of no where when it did. We were lucky BUT THIS NEVER SHOULD HAVE HAPPENED!!!!! Also, the brakes were bad and we were on steep winding mountain roads. Enterprise needs to maintain their cars properly!!!!! We could have died.Auto Rental
Nice van, clean, gas tank full. My review is concerning the Clark Road, Sarasota, FL location. Rentals WERE available. 1 and 1/2 hours, no exaggeration, wait time to get the car. Horrible experience! Returned auto to Fruitville location; wanted no repeat experience. All smooth and pleasant at Fruitville location.
rental
I rented a car Kingman AZ after an accident, the beginning rental part was easy. The repair took longer then expected. they charge my account without my authorization twice. I had to rent a second car a week later for pre-surgery testing I went through the whole processes taking a cab to the Kingman office, was treated poorly by the office manager, needless to say I had to cancel my surgery.
I called the Kingman office to ask about the pending hold that I did NOT ok, the only thing she said was the reversal was sent to my bank, no apology, no understanding. The main office was no help at all, saying I had to call the place where I rented the car. Needless to say I will hopefully never have to rent a car again. This is the only car rental in Kingman AZ. Very displeased with how thay treat people.Feb 1 - 3, 2021
Only rent from Enterprise. Brandon at the Galveston has been more than helpful. The only time I had a problem he made sure I had the help I needed to resolve it.
Several times my rental has been upgraded for free! I love their service. Wouldn't go anywhere else.
Thanks,2021 Volkswagon Passet
Stellar Customer Service....Manager Bradley is amazing...always very helpful to make your rental experience a great one.
Rental vehicle
I rented an SUV, unfortunately the vehicle was broken in to. Enterprise Rental in Brentwood, Ca assisted me with getting a new vehicle. The process was fast and problem free. I appreciate their work in this matter 5☆'s
Rented GMC terrain
Specifically told them I had to have an SUV about the same size as my Tuscon because he can only get in the SUV from the hatch. He will not go in a car or in a door. He was abused before I got him and he has a lot of issues. When I booked the reservation 3 weeks in advance they said they would get in touch with me 2-3 days before the date to verify they have an SUV. No one called me and they were closed and unable to be reached because they were closed for New Years, early Thurs,and not open Fri,Sat ,and Sun. My reservation was for 9am Mon. The repair shop they were to meet me at was 48 min away.When I called enterprise when they opened at 8, they only had a car for me.I had to reschedule everything.No apology or anything. When I finally got the SUV rental I looked it over and it was wet from a morning drizzle. I did not notice a small chip in windshield until I drove it home. I called them right away to tell them and they said I had to pay to fix it. They fought with me and said they were "sorry" but there was no notation of a chip before. I will NEVER use enterprise again.
Rental
Had a reservation, never got it, or a call from the company! Ruined the entire family trip and caused major financial burden!
Rental 12/04/2020 to 12/06/2020
It has been almost two weeks since I received a text reporting damage to a vehicle I rented from Enterprise and I am concerned.
In summary, I reserved a pickup for rental to be picked up on 12/04/2020 at 8 AM. When I arrived to receive the pickup, the rental location was experiencing a serious rainstorm. I waited until after 8:30 when the Dodge pickup rolled out. I was called to come inspect the vehicle. Although the rain had subsided, we were still experiencing rain. The Enterprise agent asked me if I saw any damage. I quickly looked at the vehicle and asked him if he saw any damage. I am 76 years old and my eyes are not the best. He said, “I don’t see anything.” I did not see him move from the location where he was standing, and I do not believe he looked at the vehicle any more than I did. But it was raining so I understood. I left the rental location in the pickup and felt all was ok (except for the strong smell of tobacco smoke in the cab).
I trusted Enterprise. Before I retired, I used Enterprise frequently and have continued, on occasion since retiring. I have even encouraged my son to rent from Enterprise on his business trips.
I was to return the vehicle on 12/06/2020. The rental location closed at 3PM on 12/06/2020. I arrived shortly after 3PM but there was a gentleman still there. He told me that the location where I parked the pickup was ok and he told me to drop the keys in the drop box on the side of the building. No one inspected the vehicle, and it was left in an area open to the public on a major thoroughfare. I left thinking all was ok.
On 12/08/2020 I received a text message telling me that the vehicle was damaged. I was in disbelief. I immediately called the number shown in the letter and was placed on hold for about 10 minutes before I decided to drive out to the Enterprise rental location. As I was driving there, I spoke to a very polite lady (on my cell phone) who asked me several times if I felt the damage happened prior to me renting it. I kept saying, “If it was damaged it was prior to me renting it.” I should have added, “…or after.” When she determined that I was in fact disputing the claim she forwarded me to another lady who was equally polite. By that time, I had arrived at the Enterprise rental location and I found the vehicle in the back lot. I told her I was standing by the vehicle and could see no damage. She told me that the damage was to the top of the vehicle. I told her I couldn’t see the top. I’m 5’ 10” and I have rheumatoid arthritis so I didn’t climb into the bed to see the top. She then told me that the dispute would be resolved, and Enterprise was good at handling these complaints. She also said damage had previously been reported on this vehicle. I told her I’d keep my fingers crossed.
Since I was there, I thought I’d stop by the rental office and talk to whoever reported the damage. That solved nothing. The gentleman I talked to said, “It’s my word against yours.”
My reason for renting the pickup was to bring an antique toy wagon from my brother’s house. The pickup was never left unattended and it was driven carefully. My son was with me the whole time and can attest to everything I’ve written. No one ever touched the top of the pickup.
It has been over two weeks since I returned the vehicle. The $200 deposit has not been returned to my account. At about 9:00 AM on 12/18/2020 I called the number shown on the email that I received on 12/08/2020 and was referred to a number in Pensacola. This is disconcerting as the damage claim occurred in Pensacola. Regardless I called and left a voice mail message for Mr. Drew Smith asking that status be provided. It has been three days since I left the message with Mr. Smith and I have heard nothing.
Mr. Nestor, I don’t know who else to go to concerning this matter. These are trying times. It is the holiday season. I did not damage your vehicle in any way. Thank you in advance for considering my comments.
Today I received a text message saying Enterprise was persuing their claim against me. No pictures, no documents, no evidence.you take people like it they are stupid that is the reason why is very difficult to trust because everybody is a thieves.
that is the reason why in this country everybody have 2 and 3 home how stealing from others bunch of thieves
Rental assistance
We are very impressed with Enterprise Rentals. Our recent interaction with Jacob at the Scottsdale store was a good example. He's a great communicator and very efficient and nice to work with.
Thanks Jacob!Rental
Enterprise rental car has been a great experience for me my family and friends. Prices are reasonable service is top quality. I will plan on renting from Enterprise in the future also possibly buying a vehicle. Keep up the superb service!!!!
Large SUV
I currently have a rental through USAA and it is unbelievable that anyone would treat a prior service member with so much unprofessionalism. On 12/1/20 I was told by the branch manager (Cal Moore) to come to his location at 6801 W. 95th St. to pick up a vehicle. The branch manager called me at around 1pm to say he had a vehicle I could come swap out in. I arrived at 3pm and the vehicle was no longer there. He had rented it out to someone else. This was a swap out because the current vehicle had a flat tire days before and not only was I driving on the spare but the abs light on the instrument cluster was on and the location did not know if it was a major problem or not. So, I wanted to swap out the truck in case it was more serious. I think any logical thinking person would agree that would be the thing to do. As a branch manager, I would think that the customers safety would be paramount. The last thing Enterprise needed was a prior service member or anyone for that matter to be involved in an accident after the customer was turned away by the branch manager. Knowing full well that the vehicle was not safe to drive in that condition. But, nonetheless, that is exactly what the branch manager (Cal Moore) did. This is the worst customer service experience I have ever had. The branch manager was rude, disrespectful and unprofessional. Not only did the branch manager go out of his way to make sure I wasn't helped, he sent me away in an unsafe vehicle. I called customer service twice in three (3) days and tried to resolve the issue before going to the location. So, this issue is quite documented. The branch manager lied to me and offered absolutely no assistance. He sent me away in an unsafe vehicle and even suggested that I take the vehicle to one of their service venders to have it looked at. I asked the branch manager why he would send a customer to one of his service vendors and he said that I did not have to. So, I had no choice except to leave his location in an unsafe vehicle. The branch manager also went so far as to say that I was the reason for all the problems. Which I am not. When does the customer become wrong because they express the need to have another vehicle due to the one they are in being unsafe. The vehicle I was in came from that location. I wanted to swap out of it. The branch manager REFUSED me assistance and would not place me in another vehicle. Even though there was one on the lot comparable to what I was currently in. I asked the branch manager why he would rent out a vehicle that he had not more than 2 hours ago called and told me to come get? The first thing he said was that it took me too long to get there. Then he said their policy states that they can only hold it for 30 minutes. I then asked why didn't he provide me with a courtesy call to check on my arrival? His response was that he didn't feel he needed to. I was late and that was my fault. He said that I was the one being unprofessional by being late. I honestly could not believe my ears. This was coming from a branch manager. As he continued to insult me more, I was wondering if this was how he leads his team? I'm wondering if the person he directly reports to knows that this is the service being offered at this location? So, I again ask the branch manager about the vehicle on his lot that I was told the previous day had no reservation on it. He said it wasn't available. I asked why? He refused to tell me. Surely it wasn't being held for someone. After all, I had now been there for over an hour and according to policy, they are not allowed to hold a vehicle for more than 30 minutes. I was told that this was not his problem. It was mine and I would need to figure out what to do. I desperately need someone to reach out to me. I would like to speak to his manager. And, if that person cannot help me, I need to speak to someone higher up. I will not stop until I get a response. Thank you
Dodge Ram (not what I had reserved...)
First of all, I'm not normally one to write negative reviews. I have rented from Enterprise for over 30 yrs now. Mostly good luck aside from one issue very long ago not worth mentioning. But this time I hate having to write something negative.
I booked a reservation with this location specifically because I was told I could leave my car overnight there. Perfect ! They do have a large area for this. I booked my reservation for 3:30pm. Arrived around 450pm. Shouldn't be an issue though right ??.. .Yep ! Most of the cars were gone. I had reserved a Nissan Maxima size vehicle. All that was left was a mini van and a couple of full size Dodge Rams. I was a bit annoyed and the dark haired bearded gentleman helping me seemed less than empathetic to my situation and if anything was kind of short and annoyed with me. I had my 5 yr old with me so this was another reason I was seeking a quick in and out reservation. Long story short, I took the full size Ram truck.
My reservation was supposed to be Friday to Monday. Due to a family member getting sick, I didn't go out of town and didn't need the full time frame. I went to the location around 430pm on Saturday to drop it off. They were closed. Ok, no problem. Called the 800 number for Enterprise. The very nice lady informed me I could use the drop box for the keys and that I would only be charged for the day. (Literally I had the truck less than a full 24 hrs). I made a video of the truck and where I parked it and dropped the keys with gas in the tank. Monday rolled around and this morning I get charged a full 3 days (almost $200!) ! I call back to the location and the guy who answers the call is also rather short with me . Tells me they aren't open during the time I dropped it.. .Duhhh.. I let him know about my conversation with the main rental number. He states there's nothing in the system to indicate this.. Well after quite a bit of back and forth I'm fed up. I call back to the main number for assistance and to try to contact the regional rental manager. Thankfully the helpful representative (Ada) was able to confirm that yes indeed there are notes that indicated I was dropped it Saturday. Whew ! Now I patiently await this to get resolved.
Lesson learned. Never again will I use this location. I've never , ever had a bad experience like this with Enterprise . I'll probably use Enterprise again but make note that this particular location I will NEVER use again !
Signed,
Frustrated Longtime Enterprise Renter
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