Allstate - Overall Rating based on 28 reviews
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Roofs inspection after hailstorm
I had to deal with this insurance company after a hailstorm messed up my neighborhood. I'm not gonna call them out, but let's just say they were taking their sweet time to check out the damage on my roof. It felt like they were moving super slow, meanwhile my neighbors were already getting their roofs fixed. The whole thing was annoying and got me thinking if I made the right call going with them for my insurance stuff.
Insurance policy purchase
My experience with the company has been kind of up and down. At first, I was really happy with the service from Allstate, but lately I've been feeling pretty annoyed. When I had to get some important paperwork done quickly, I ended up waiting longer than I thought I would, and sometimes the papers didn't show up when they said they would. This just added extra stress and messed up my plans. On top of that, I've noticed that their prices seem a bit high compared to what other companies are charging.
Insurance policy purchase
I had a really bad experience with my insurance provider recently. I gave them all the correct info, but they messed up my policy by getting my date of birth wrong and charging me way more than we originally agreed on. The agent I talked to didn't seem to know much and wasn't very professional. They didn't take my concerns seriously at all. I've been with another insurance company for more than 20 years, but I decided to switch because this one had better prices. Now I regret my choice because of how incompetent and rude they've been.
Insurance Agent Phone Call
I got a call from one of your agents trying to sell me something. I told them nicely that I was happy with my current insurance and asked to be taken off the list, but they just hung up on me. It wasn't cool and it doesn't make your company look good.
Biannual reviews and Drive-wise program
We started using this new insurance company that has a funny little thing called DriveWise. My mom, my sister, and I all joined up for it. My mom had a hard time getting her phone set up with it for like 3 1/2 weeks! And now, it doesn't even track her drives to work or coming back home, or when she goes to pick up my nephew from school, to church, or just out window shopping! We've been using this program since May 1st, and it's only logged three trips! It's such a joke!
Policy change request
I tried to change my policy before it was time to renew because my monthly charges went way up. I talked to customer service guy, Simpson, but he wasn't very good at getting back to me. He did reply eventually, but then he just stopped responding out of nowhere, leaving me in the dark. When I called to check in, I was just sent to voicemail and nobody called me back. It's not cool to ignore important requests from customers like that.
Insurance claim for water damage
When I got back home and saw the water damage, I called up the insurance company right away. Dealing with this whole mess and trying to get everything sorted out has been a real pain in the neck. I've been on the phone with adjusters, had them come out to look at the damage, but it feels like everything is moving at a snail's pace. It's already April, and we still haven't seen a dime from the insurance company, even though we've been paying our premiums on time. The longer it takes for them to approve the repairs, the worse things get in our house. All this back and forth has really stressed us out and put a strain on our finances. It's frustrating to see how slowly they're handling our claim, especially when I hear about our neighbors getting quick and easy service with their own insurance claims.
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