Airgun Depot - Overall Rating based on 38 reviews
Featured Reviews
Reviews (38)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Air rifle various accs
No communication at all. Never received order but took my money for weeks. Finally got an answer to an email after 4 to 5 days that they dont know when product is coming in. Well they should know to be able to tell their customers. Won't deal with again.
Walther reign 22
They are a great company lots of options. I had a problem with my new gun . Same day I messaged the they had a return number . And a paid return and will ship me my new gun . That’s a 10 all day long . I will use often
Large order of various airguns, parts, and accessories
I am really confounded by all of these negative reviews. I have had a great experience so far with Air Gun Depot. The sales rep that I worked with taught me a lot about air guns and took all the time I needed to talk with me and go over options and also made some awesome product recommendations. And regarding being on hold forever (that a lot of people have mentioned) just use the call-back service that is mentioned during the hold time. Just be patient. I have never not received a call back within the same day using the call back service (assuming you don't call just before they close). I don't want to wait on hold any more than any one else on the planet. So I just use the call-back service and go about my day. The call-back function holds your place in line so it's not like other people are getting ahead of you if you use it. Pretty simple... I've even gotten call backs after they are officially supposed to be closed. I have already placed one very large order and received all of the expected products in great shape; nothing damaged, nothing used like other people have commented. And everything was packed very well and everything works. I dunno why my experience has been so different - maybe they are under new management or something? This is like the twilight zone or something...
I received my Benjamin trail np mark ll it looks like it is used screws have screw driver marks on a couple of them. I unwrap it and looked it over.
I tried to cook it and it won't budge
Is there something I'm over looking ?
Thanks. Garyairbow benjimin
everything works i want to know how to attach sling i cannot figure it out.
.22 Crossman Vantage
Purchased a .22 Crossman Vantage and all the reviews raved about the Vantage and now I know why. Sighted it in and after 8 shots, the last two were touching each other in the bullseye at 25 yards. Put a cheaper scope on it and still got this kind of accuracy, plan to purchase a better scope in the near future. Airgun Depot is spot on, in price, delivery and making it's customers better informed air gunners.
Gamo gen 2 swarm
price was cheapest I found ,but that doesnt do any good if you cant get the gun. I had to prepay and wait for stock. I had to open a case at paypal to get refund. Bought in February and received refund in early April. When I received the refund and looked for new place to purchase they come up on AGD as in stock. Funny if you have them why couldnt I get the one I ordered.
Umarex origin
Ordered a new Umarex origin and it came in a timely manner. Unfortunately the pump was defective emailed them and they sent me a shipping label so I could return it to them. Within two weeks I received a new rifle. Outstanding service. Only one drawback they are very busy and it's hard to get anybody on the phone. Will order from them again!
Daisy Powerline 415 BB pistol
Track # 9974930 Daisy Powerline 415 BB pistol ordered on 1/17/2021.
2/10/2021 Are you still out-of-stock? Is it shipped? When do you expect to ship it. When will I get it?
I was hoping to receive it before my son's birthday on the 24th.
I've called and no one answers. The tracking information is not explicit in describing the current situation of the item sold. My questions above is a result of inadequate tracking information for the customer. I'm very frustrated about purchasing anything from your company. Your service is my worst experience with online orders.Gamo Urban 22 & Hill pump
It should not take 2 weeks and 6 emails to lean what QD it takes to attach the filling port adapter to the pump. Then I am given the wrong part to order. I light heartedly joked that the part I was told to get was the wrong one and his information was propaganda;). Maybe I watch to many old spy movies. I did sent him the information for the one needed on this combo. For that I received a reprimand from Chad and told I am disrespectful. He said if I would like to have a respectful discussion I could email more questions. Nope, non here.
Multiple orders
I have ordered from airgun depot multiple times and have never had any issue. Shipping has been just as described and on time, orders have always been correct and complete. The condition of product has always been new in the box with no damage. I have recommended this site to friends.
The only con is they do seem to have a lot of items out of stock currently2 Sheridan 2260 mb
I will never use this company again. I should have read the reviews before ordering. I ordered in November and they said it was back ordered but expected to be in stock December 8th. Then they moved it to December 20th, then Dec. 25, now Dec. 31. I called their customer service multiple times and could never get through to talk to anyone for 6 tries on the phone 30 minutes every time. Finally I get a lady on the phone who was very rude and could not give any answer to when they think I will get my order. Terrible service do not use them is my recommendation.
maurauder semi auto
I pre-ordered and paid for this rifle on July 15th. At the time they said my rifle would be in on Aug. 25th. They got there rifles in but did not send mine, and it looks like that has happened to others as well. I contacted them via e-mail, there response was B.S. to say the least. No way could I get anyone on the phone! I still have no idea when I will get my rifle. This is the worst experience I have encountered with any online business!!
I Have the exact same experience......You can't reach them by phone nor email.
weihrauch hw 57
Item was listed in stock, not been shipped, 18 days since ordered, cant phone or email . Air gun depot does not respond to email or phone, Very very irritating. cancel my order for sure.
How do you cancel your order? Mine is back ordered and I want to cancel it
Daisy Red Ryder - Adult
Was ordering a plain Adult Red Ryder BB when in the middle of paying on PayPal, the site locked up. When in again, and processed the order, also having to go to PayPal again. Checked my PayPal and bank accounts and sure enough, money transferred twice but only one order. Tried emailing their customer service and calling. 3 weeks now and no response from email and have called numerous times a day and NO one will ever answer. Just music after the option you select which I tried every on the menu.
They used FedEx Surepost which adds about 4 days for delivery (my total was about 11 days to receive. To top that, my FedEx account specifically says deliver to front porch. That did not get forwarded to useless USPS which put the box on my open back deck and we got a evening frog strangler 3" of rain. Box soaked, even moisture inside the plastic bag the gun was in.
Can't put a review on their site. Put a post on Instagram on one of their posts saying the same and they pulled it off. Finally found this site. Will hunt for others.
JUST BEWARE.Air gun
Ordering was easy came within one week. Gun was broken charged me $20 return fee for a broken gun kept my gun and my money never got a refund will not return email and can not call very bad company
Seneca Recluse
the day after ordering the gun I decided against purchasing and tried to contact them to cancel the order. I could not reach them via phone as no one would ever pick up. I sent an email requesting the canceled order. I never got a response but the money was put back into my account so I figured they canceled the order. Almost 2 weeks later they take the money out of my account and ship the rifle unbeknownst to me. I was finally able to contact the store and they assured me they would retract the order and refund my money. The gun was delivered and after talking to FedEx I found no attempt was made to retract the order. Now I have to wait for them to send me a label or ship the gun back at my expense. Horrendous to non existent customer service, almost criminal. THEY DONT RESPOND TO REFUND OR RETURN REQUESTS
I had a similar experience. My 12-yr old son, unbenownst to me and using someone else's credit card ordered and received two Glock 17 replicas. I intercepted them on receipt and attempted to contact Airgun Depot. They did not answer the phone, did not return messages, and ignored my request to their resolutions e-mail. I have not gotten an RMA number after filing for one in their online form. I will be sending the guns back at my cost as I don't want my son to have them.
Poor Service
Just don't ... The service is probably the worst I have encountered in a while. Missing parts, no follow up
Best collections
The guns are safe and come with all the proper loaded thing i want
it makes my shooting much better and professional
also the rate is good so i love it alreadyno customer service,you cant get a hold of them,use a throw away debt card,there a scam
Review with most votes
Best collections
Read on