Chewy - Overall Rating based on 21 reviews
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Recent order
I recently bought something, but then I had a loss. Even though I was going through a tough time, the company not only gave me my money back but also suggested I donate the food to a shelter. Then, a few days later, they surprised me by sending a lovely vase with flowers that made me cry. It's not often you come across a company that cares so much and has such great customer service nowadays. I am so grateful for their kindness when I needed it most.
Recent pet loss condolence
I recently lost two of my precious cat buddies, and Chewy's response was so kind and thoughtful. They didn't just send their sympathy, but they also gave me some helpful resources to cope with the loss. And to top it off, I got a beautiful bouquet of flowers from them today! I've never seen this level of care and personal attention from any other company before.
Pet supplies
I just bought some pet supplies and I have to say, this company has some of the best customer service I've ever experienced. In a time where good customer service can be hard to come by, it's really nice to see a company that goes the extra mile to take care of their customers. I've had to reach out to customer service a few times over the past 8 months and each time, they have surpassed my expectations. The reps are always super friendly, nice, and really helpful. It's obvious that they truly care about their customers and are willing to do whatever it takes to make sure we have a great experience.
Pet supplies
I just bought some pet supplies and I gotta say, the service I got from this company was top-notch. Ordering was a breeze and I had no problems at all with placing my order online.
Pet food and treats
Recently, I had to say goodbye to my beloved pet, and it hit me pretty hard. I used to order all my pet food and treats from this company. When I reached out to let them know about my pet passing away, the lady on the phone was so nice and gave her condolences. It really meant a lot to me how caring and understanding she was. And then, out of nowhere, I received a surprise delivery of fresh flowers from them. It was such a thoughtful gesture that brought a big smile to my face. I want to give a big thank you to Megan, the customer service rep, and the whole team over there for brightening my day during this tough time.
Pet supplies
This company is amazing in every way. Their customer service is outstanding, they really go the extra mile to help with any questions or problems. I've been impressed by how quickly my orders arrive and they always come in perfect condition. The products they have are top-notch and my pet really enjoys them. The prices are fair and competitive, especially with all the great deals and discounts they have. I'm super happy with my experience with this company and will definitely keep coming back as a loyal customer.
Recent purchase was Royal Canin Urinary SO dog food
Chewy has always been amazing with their customer service and kindness. We've been sticking with them for years because our pug Lexi has some specific dietary requirements. Sadly, our latest order of Royal Canin Urinary SO dog food came after Lexi had passed away. When we reached out to Chewy, they not only gave us a full refund but also suggested we donate the food to those who could use it. Plus, they sent us a lovely bouquet of flowers from Paula and the Chewy Team, expressing their sympathy during this tough time. Their thoughtful gesture really meant a lot to us and showed how much they really care about their customers.
Pet supplies purchase
I've consistently been really impressed with how great the service is from Chewy. They have such a big variety of pet supplies to choose from, so I can always find what I need in one place. The customer service reps are always super friendly, knowledgeable, and professional, which makes every interaction with them really positive. Even when FedEx messes up the delivery, Chewy always acts quickly to fix the problem and send replacements if necessary. I think it might be a good idea for Chewy to think about using a different delivery service that focuses more on getting packages on time and accurate.
Dog Food Purchase
As someone who has been a loyal customer of this company for quite some time, I just have to say how blown away I am by their amazing customer service. They always go above and beyond to make sure any issues are sorted out and any mistakes are quickly fixed with a refund. The deliveries are never late, the prices are fair, and the food quality is top-notch. But what really makes them stand out is how much they care about their customers. They actually ask about how your pets are doing, which is just awesome. Other companies should seriously take a page from their book on how to treat customers right. I am super happy with my experiences and will definitely keep coming back.
Dog food and treats
I've been a loyal customer of this company for a while now, and I have to say their customer service is top-notch. Just recently, I went through a tough time when my dog passed away unexpectedly. When I called them to ask about returning the food and treats I hadn't used, they not only gave me a full refund but also suggested I donate the items to a local rescue. That gesture of kindness really meant a lot to me and has made me even more committed to being a customer for life.
Auto delivery issue resolution
Recently, my dog passed away and I thought I had cancelled all the auto deliveries. Somehow, one got through. The folks at Chewy.com's customer service were so understanding and helped me resolve the issue. They even went above and beyond by sending flowers and a sweet note to memorialize my dog. I've always had great experiences with Chewy, but this kind gesture really showed me why Chewy feels like family to me.
High-cost veterinary food
I just bought some expensive special cat food for my old kitty, thinking it would help her feel better. Sadly, it didn't work out and we had to make the tough choice to put her down. I wasn't sure what to do with the extra food, so I contacted customer service at the website where I bought it.
Cat food and supplies
I really love Chewy because they always have such delicious food and awesome stuff for my cat! There was this one time when I had to cancel an order because my cat had passed away, and it was just really tough for me. But the lady I spoke with, Angela, was so kind and understanding. She even sent me flowers and a sweet message to help cheer me up. It just goes to show that Chewy really cares about our pets as much as we do!
Pet supplies
You know, I really like that they offer free shipping for orders over a certain amount, but I was kinda bummed to see that the coupons are mostly for new customers. I think they should give more love to the loyal folks! It's important to keep the regulars happy to succeed in the online retail game.
New pet toys
I recently bought some new toys for my pets from this store, and they're really awesome! They have a variety of fun items for all types of pets. I appreciate that they also show care and compassion for their customers. When my cat passed away, they were very understanding and kind. Because of my positive experience, some of my friends are now starting to shop at this store too.
Dog supplies purchase
I've been a customer of Chewy for a long time and I think they're a great company for all my dog's needs. They've got everything from food to supplements to meds, and it's all good quality stuff. Their customer service is top-notch too - they process orders fast, deliver quickly, and their staff is super friendly and caring. I had to let them know that one of my dogs passed away recently, and they were so nice about it. Not only did they offer their condolences, but they also gave me a refund for the meds I had bought but didn't need anymore. The next day, I got a lovely bouquet of flowers from them, which was a really sweet gesture. I'm really grateful for their amazing service and plan to keep shopping with Chewy for a long time.
Special food for my dog
As a long-time customer, I've been using this online pet store to get my furry friend's special food. Sadly, he recently passed away, and let me tell you, the customer service team really went above and beyond. I told them about my loss, and I got several heartfelt emails from different employees sharing their condolences. And get this, they even sent a gorgeous bouquet of flowers to my house. It's not often you come across this kind of compassion and kindness in companies nowadays, but this experience truly showed me that they care about their customers.
Billing address verification
Recently, I had to double-check my billing address with the company. But when I called the number they gave me, I got through to the wrong person. The person I talked to couldn't even tell me if they were really part of the company, and that was pretty worrying.
Canned food
Alright, so I picked up some canned food from here and at first it was a hot mess because the packaging was awful. But then I guess they listened to my complaint and now the packaging is much better. It arrived on time and the cans weren't all banged up. So yeah, good job on that!
Canned cat food purchase
I just bought some canned cat food from Chewy, but man oh man, when the package arrived it was a total mess. Turns out those delivery folks were not handling it with care because all the cans were dented and some even busted open, gravy everywhere. I had to wash each can before feeding my cats, and sadly had to toss out 2 of them. Definitely makes me hesitate about ordering from Chewy again.
Review with most votes
Great customer service.. loved
Such an fantastic customer service I have ever experienced. I ordered one of the best canned cat food for my cat that has some allergies. so needed to be very careful. The foo... Read onBy: Jessica L.