Clinique Reviews
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High-quality and gentle on the skin
I am a long-time client of Clinique and have had nothing but positive experiences with the brand. Their skincare products have truly transformed my skin, leaving it clearer and more radiant than ever before.
I particularly love their 3-Step System, which includes a cleanser, toner, and moisturizer tailored to specific skin types. I have oily skin and their "Liquid Facial Soap Oily Skin Formula" has been a game-changer for me. It effectively removes excess oil and dirt without stripping my skin of its natural oils.
I also love their "Dramatically Different Moisturizing Lotion+," which leaves my skin feeling hydrated and smooth. The lotion is lightweight and absorbs quickly, making it perfect for daily use.
I have also tried their makeup products and have been equally impressed. Their "Stay Matte Oil-Free Makeup" is my go-to foundation for everyday wear. It provides light-to-medium coverage and keeps my skin matte and shine-free all day.
One thing that I appreciate about Clinique is their commitment to creating products that are free of parabens, phthalates, and fragrance. This is particularly important to me as I have sensitive skin and have had negative reactions to products with these ingredients in the past.
Overall, I highly recommend Clinique to anyone looking for high-quality skincare and makeup products that are both effective and gentle on the skin.Recent skincare purchase
I've been a customer for a while now, and I always thought the products were top-notch and the customer service was spot-on. But my most recent interaction with customer service really stood out. Even though it was the weekend, the reps were on top of everything, super professional, and got my issue sorted out right away. It's clear they are dedicated to giving great service, and I really appreciate that. Thanks a bunch.
Lipsticks for Christmas gifts
So, I recently bought three almost lipsticks from this company for Christmas presents. But when the package arrived, only one of the three was in there - bummer, right? I was really excited to give these out as stocking stuffers, but now I can't do that. I reached out to customer service to get the missing items sent out again, but they said they were all out of stock. Major letdown! Now I'm scrambling to find replacement gifts at the last minute. The fact that my order wasn't filled properly and the product I wanted isn't available has me thinking twice about ordering from them again in the future.
Mascara, defective product
I reached out to customer service via chat because that's the only way to get in touch - they don't even have an email. I wanted to let them know that the mascara in the set I bought was completely dried out and I couldn't use it. Their reply was that they only deal with products bought directly from them or their authorized sellers, even though the product was clearly defective. I was really surprised by this, considering how expensive their products are and the high quality they claim to have. They've definitely lost me as a customer and I won't be recommending them to anyone.
Delay in delivery
I ordered something and let me tell ya, it took forever to get here! I was all hyped to try it out, but it ended up at the wrong house. I had to make a call and they were friendly enough, but still...not cool. Seems like this mix-up is a common thing, which is a total bummer. Plus, they don't even bother responding to people's complaints! Not cool at all, man.
Skincare products
So I bought some skincare stuff online the other day and man, the customer service was a real letdown. I placed the order like 10 days ago and it's still just sitting there saying "preparing to ship". I tried calling and chatting with customer service but hardly got any response. The reps I did talk to basically just repeated the same info that was already on the website - that my order was "in the warehouse". I've been a loyal customer for a while now, so I was really hoping for better communication and speed from them. Guess I won't be shopping on their website again in the future.
Gift set for my wife
I bought a gift set for my wife at this place not too long ago, but things didn't go so well. I wanted to return it after Christmas for a refund since it couldn't be exchanged. But it's been way too long and I still haven't seen my money back. I've tried contacting their customer service multiple times, but the only way I can reach them is through WhatsApp. All they do is apologize and promise to sort it out soon, but they never actually do. I'm so disappointed with their poor customer service and how long it's taking to get my refund. I'm even thinking about taking legal action for theft and fraud.
Aromatics perfume
The perfume that I've been using for 25 years, Aromatics, has really changed and not for the better. It used to smell so lovely that everyone would compliment me on it, but now it just smells awful and cheap. It's embarrassing for me to be around anyone who's wearing it, and I even had to say sorry to a coworker because of the stinky smell. I won't ever waste my money on this perfume again, especially since it's so expensive for such a tiny bottle. It's sad to see a product that I used to love get ruined by silly changes. It seems like the brand doesn't care about their long-time customers, considering they've been getting complaints since 2017. So, I'm gonna try out a new skincare brand and perfume from now on. It's really disappointing to see a once elegant scent go down the drain and become something nasty and cheap.
Order with misleading offer
I recently had a rough time with the company's offer page. It was a real letdown. They had this ad that caught my eye, saying I could get free gifts with any order over a certain amount. So, I followed the steps, placed my order, but when I went to checkout, no gifts were added. I hopped on the chat with customer service and found out they claimed the offer had already ended, even though it was still up on the website. They couldn't really explain why there was a mix-up, just said the offer wasn't valid anymore. The way they handled it was shady and didn't sit right with me. I've been a loyal customer and always took advantage of their deals, but this experience has definitely changed how I see the company.
Moisture surge 125ml
I got the 125ml Moisture Surge from the website, but it never arrived. UPS said they delivered it, but it never showed up. I spent a long time on the phone with Clinique and UPS trying to fix the problem, but they said there was nothing they could do because UPS closed the case. After a bunch of calls, UPS finally gave me a claim number to give to Clinique for a refund. But even then, Clinique didn't send me the refund until I called them again to check. It was so frustrating and disappointing, I won't be ordering from them again.
Online purchase
I just wanted to share my experience with an online purchase I made recently. Long story short, the package never showed up even though UPS kept updating me on delivery dates. When I reached out to customer service, they told me to check every UPS location in town, which just seemed impossible. And to top it off, I tried to cancel the order and get a refund but was told it wasn't an option. The lack of responsibility on their end is just not cool.
Online purchase
I wanted to share with you all about a recent online shopping experience I had that was pretty terrible. The customer service was not up to par, and I got the vibe that my concerns weren't being addressed seriously. Trying to navigate through the website was a nightmare, and I ran into all sorts of problems while trying to place my order. By the end of it all, I was just feeling super frustrated and let down by the whole shopping ordeal.
Expensive skincare products
I bought some pricey skincare products from this place, thinking I was treating myself to some fancy self-care. But man, the customer service was a joke. I was talking to a customer service rep and they just cut me off at 6 pm, probably time to clock out, ya know? Plus, my order still hasn't shown up and I'm feeling like I wasted my money. My wife has been loyal to this brand and another high-end one for over 12 years, but after this mess, I don't think we'll be back anytime soon. And don't even get me started on the delivery - Evri? Seriously, couldn't they choose something more reliable?
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High-quality and gentle on the
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