Digiarty - Overall Rating based on 23 reviews
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DVD Ripper Software Purchase
I've been using this DVD ripper software for years now, and let me tell you, it's been worth every penny. It's made it so simple for me to convert my whole DVD collection into digital files, keeping them safe from any scratches or harm. The lifetime license has been a real lifesaver, allowing me to easily upgrade to new versions without any hassle. When I had to reach out to customer service over the holidays for some help reinstalling the software on a new computer, they got back to me within a day. All in all, my time with this DVD ripper software has been top-notch.
Winx HD Video Convertor and Winx DVD Ripper
I've been using Winx HD Video Converter for a while now and just started trying out Winx DVD Ripper. I have to say, both of them have really impressed me with how easy they are to use and how well they perform. But I ran into a problem because of a hard drive failure and had to get in touch with Customer Support for help.
Refurbished laptop purchase
My old laptop was pretty much done for, so I thought it was time for a new one. When I couldn't find the product key for WinXDVD, I contacted customer service. They not only sent over the right key, but they did it fast and gave me all the info I needed. This company is definitely top-notch in my opinion.
DVD ripping software assistance
I just got this DVD ripping software and I was kind of lost on how to use it. So I decided to hit up customer service for some help, and man, they really came through for me. The person I talked to was super patient and literally walked me through the whole process of ripping my training DVDs to MP4 format. Their tips were on point and honestly saved me so much time that I would've wasted trying to figure it out on my own. It was cool to get that one-on-one help instead of just being told to read a manual like this other software company did to me. They stuck with me as I fired off questions and gave me quick, clear, and useful advice.
App problem fixed
I ran into a major issue with the app, but Ricky Ma from the team was so helpful and fixed it for me in no time. He also took the time to explain how to prevent it from happening again.
DVD video converter
I just bought a DVD video converter so I could change my MPG files into a more common format that can play on any DVD player with a USB port. This converter made it super easy for me to switch my files to 720 x 576 resolution, 25 frames per second, using the 4/3 Pal standard. It was a fast and smooth process, and now I can watch my videos on any DVD player without any problems at all. I definitely suggest this product to anyone who needs to convert their video files for easy viewing.
Video editing software
I was so happy with the help I got from the customer service rep. Ricky Ma got back to me fast with really good solutions that fixed my problem. It's nice to know that the company has such helpful and caring employees - makes me feel good about the product.
VideoProc
Received a lifetime license in 2020 for Videoproc v3.6. In Dec 2023 program stopped working, only offering a popup to update. The only free version forced me to follow digiarty through facebook or youtube. I'm old and don't have social media accounts. I also don't want to be blackmailed or forced into follwing someone I don't want to. Digiarty response to my query was simply that the version is outdated!. I guess a lifetime license doesn't mean what I thought it meant. If the old version was working fine, why brick it? I'm happy not to get support for the old version but it did what I wanted. Don't think I'll ever buy software from Digiarty.
Software for DVDs
This software has seriously been a game-changer for me when it comes to dealing with DVDs. I've been using it for a few years now, and it always comes through with amazing results. Just the other day, I was having some trouble with this real tough DVD, but when I asked for help, they got back to me in just 10 hours. The customer service folks gave me all the info I needed to fix the issue, and I was back in business using the software like normal. It was a total lifesaver!
License key purchase
I was out here trying to do my thing, you know? But then, I got stuck and had no clue what to do. So, I hit up customer support and this dude, Ricky Ma, came through and saved the day. Shoutout to Ricky Ma for being a real one! I'm so grateful for the help.
DVD ripping software
The DVD ripping software I bought from this company is really great, especially for those DVDs that I couldn't figure out before. It's been super helpful in converting my DVDs to digital, which has made things a lot easier for me. And when I had a problem with the software, the customer support team was on it right away, helping me until everything was fixed. I'm really happy with both the software and the support I got from this company.
Yearly subscription purchase
I just signed up for a year-long subscription to this tool, and it's honestly just okay. But the real issue was the terrible customer support I got from the company. Even though their website said they offer a 30-day money-back guarantee, I wasn't able to cancel my subscription within that time frame. That left me feeling pretty annoyed and let down. I think it's super important for companies to be upfront and honest with their customers to build trust. They should really work on keeping their promises to keep everyone happy and satisfied.
Lifetime License Support
At first, I had some trouble reaching out to support because their emails kept getting flagged as spam. Thankfully, Trustpilot came to the rescue and helped me out. The support team replied quickly and really went the extra mile to solve the issue.
License issue resolution
The customer service team at this company really went the extra mile to help me out with my licensing issue and make sure everything was taken care of to my liking. It's nice to see a business that genuinely cares about their customers these days. They not only fixed my problem quickly, but they were also super friendly and helpful throughout the whole process.
AI Upscaler problem
I had a problem with the new AI Upscaler and decided to email Support over the New Year holiday. I was actually shocked when I got a reply on New Year's Day, and they fixed the problem right away. Turns out, all I needed to do was update my GPU drivers. The support I got was really great, way better than I expected. I've been using Win X products for about six years now, and this was the first time I ran into any issues.
Software License Purchase
I just bought a software license from this company thinking I could reload my apps after I reset my computer. But when I tried to use the old license from a few years ago, it didn't work. I called Customer Service and they sent me a new license right away. I was pretty surprised at how fast they acted and how they kept their promise.
Lifetime software license
The software license I bought for life has been the best investment in all my years computing. This program works perfectly and does everything I need it to. The customer service team has been amazing, always there to help quickly whenever I had any questions or ran into issues. I suggest this product to anyone in need of a reliable and effective software solution.
I bought Winx DVD Ripper Platinum and WinX DVD Copy PRO
I have contacted your company 3 times trying to get the activation code. They did send it and I installed the number result was it told me to install correct code. I contacted the service department again and they asked for pictures which I have sent. No response from the pictures. All i want is a solution to getting the activation code to work or my money back.
Buyer Beware NO MONEY Back
Their site has a lot of hype - I think they pay for reviews with the people they rip off by not providing good solid software. The software is not intuitive and does not connect with Apple products? I purchased MacX DVD Ripper and added the other software they throw at you for a discount. All of it acted the same and would not easily connect to any Apple product for getting pictures and the like.
Shirley will respond to you email request for a refund and tell you to pound sand. It is funny as they stay you have no particular reason for the refund and juts because you don't like that is not a valid reason. You should have tried a limited version FOR FREE for 30 days.
I figure all people who have had a similar experience need to warn others. So WARNING - WARNING - Don't buy to try - No Refund will be given just for any reason.Digiarty VideoProc
I purchased and registered a lifetime license for VideoProc, but the software now shows up as the trial version when I open it. When I tried to contact Digiarty customer support, all of the options given to contact anyone at the company did nothing when I clicked on them.
I am updating my review. I was able to contact Digiarty through my own email account rather than their website. A representative responded the next day with information that solved my problem. As of now, I am happy with the company's customer service. I have also had good experience with one of their software programs in the past.
Review with most votes
Brenna
I have bought WinX DVD Ripper from Digiarty at a reasonable price. This is a really awesome DVD ripping and DVD backup tool. I've successfully digitize all the DVDs that I tried... Read onBy: brenda