hernest40 reviews
This score is based on 40 genuine reviews submitted via US-Reviews since 2021.
Featured Reviews
Reviews (40)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Half-worried, half-happy
I nearly passed on this because the photos made it look nicer than it might be, and I kept thinking shipping would do something — so yeah, I had doubts. When the Valborg 36" oak cabinet showed up there were white paint streaks and some spots where the finish wasn't done. That annoyed me, but Hernest's customer service actually handled it properly; they were quick to respond, offered a replacement or touch-up, and didn't make it awkward. I use the piece as a little drinks station in the kitchen — bottles, a few glasses, even a laptop sometimes — and it fits the job. It's not flawless, the paint issue shouldn't have happened, and delivery obviously needs work, but the quality of the repaired cabinet is solid. Would order again, just expect a bit of hassle.
Wrong-shade, slow fixes
Funny thing — the wood photos made everything look like it would match, but the table and chairs arrived with totally different tones, like night and day. I called first and was reassured multiple times that the pieces would be from the same batch, so that mismatch was the big disappointment and the thing that stuck with me. After emailing back and forth they said they’d issue a credit and even agreed to accept a return when I bought a different table from them that actually matched. Then the delay started — lots of promises, very little action, and their return policy wasn’t followed. I ended up filing a chargeback and only then did they start negotiating. That surprised me — I didn’t expect progress from that route, but it was a relief for a minute. Unfortunately the replacement table I paid for separately came damaged and I’ve already sent the repair bill. I’ve had better luck with other retailers and honestly I’m done trying to wait this out; I’ll be reinitiating chargebacks on the remaining items.
Damaged on arrival, so I said no thanks
I was standing there when the delivery guys lowered the set on the lift and you could instantly tell something was off. The boxes had long, clean cuts in them — not just dents, actual gashes — and when they opened the torn parts, the damage was obvious. The six-drawer dresser had one end crushed, like it had been slammed into something. The headboard had a straight-through split right down the middle. The five-drawer had scrapes and a busted foot. It didn’t feel like small wear-and-tear, it felt like structural damage. Tactilely, the wood at the break was rough and splintered; you could literally stick a finger in the crack and feel the interior layers. Not a good sign for furniture you expect to last.
Solid look, minor snag
a media console actually makes my living room feel like a room now. The wood finish looks real, it's heavy so kids can't toss it and it holds my router, game console and a stack of records without sagging. One door arrived cracked, annoying, but customer service jumped on it and ordered a replacement. It arrived from overseas in about three weeks with updates along the way. Fit wasn't perfect at first, but it's fine now.
Left waiting, charged anyway
not impressed — I took a day off and still no proper delivery. The driver showed up, said the box was too heavy to bring to my door, and left without a plan. Nobody from the company or the courier reached out with a reschedule, and I've already been billed in full. I lost a day's pay and I'm honestly worried about the item sitting outside in the heat or getting tossed around. I've had smoother experiences with other companies, so this felt sloppy. Customer support was slow and it felt uncoordinated. I'll push for a resolution and probably file a BBB complaint if they don't get back to me soon.
Wrong color, decent bed
we can give you 10% back and another 10% in store credit, or return it and pay a 20% restocking fee. That felt unfair since it wasn't my mistake. The weird part: their website screams five-star reviews but my honest bad review didn’t show up after I posted it — sketchy. On the plus side, delivery was fast and the frame itself seems well made, so I kept it for now even though I’m annoyed. If you’re thinking about buying, double-check with customer service first and maybe look for third-party reviews. I’m skeptical but the bed at least feels solid.
Day off almost wasted, then they called
Saw the free doorstep delivery on their site and told my neighbor about the deal. I took the whole day off because it said doorstep delivery, right? Delivery guy shows up and says it’s too heavy for one person — then leaves. For a few hours I was mad and worried about the box sitting outside in the heat and about being charged already. The moment I felt satisfied was when HerNest actually called back, apologized, booked a two-person crew for the next morning and offered to credit my day off. Not perfect — communication should’ve been clearer up front — but getting that call and a concrete plan made me breathe a little. Still watching for follow-up, but relieved for now.
Different color, annoying returns
I pictured this bed in my room and hesitated before I clicked buy. The photos looked right, but something felt off — still ordered anyway. When it arrived it was a cherry tone, nothing like the online pic. I called them right away. They offered 10% back and 10% store credit, or I could return it with a 20% restocking fee. That felt unfair since it wasn’t my mistake. I tried leaving a negative review on their site and it disappeared, which made me trust them even less. I’ve had returns handled smoothly by other stores, free pickup even, so this was a letdown. I’m bummed because the bed itself seems okay, but the way they handle mistakes needs work. Won’t rush back.
Measured Twice, Saved Me
Standing in my dining room with a tape measure and the product photos open, I had a moment of doubt — was I rushing this? I’d had a bad run with another retailer who was impossible to reach, so I was braced for a fight. I cancelled within minutes of ordering, kind of nervous it would be a hassle. Instead, the team replied fast, calm, and actually helpful. They confirmed the cancellation and refund right away and even offered suggestions for a smaller table. That eased my mind, so I went back, picked a different style that fits much better, and placed a new order. Delivery’s not here yet, but I’m actually relieved it turned out so smooth. Not perfect — I still wish the site had clearer sizing tips — but the human side of their service made all the difference. I’m glad it didn’t turn into another annoying return story.
Wrong size, right service
I ordered a dining table a few days ago — thought it would be perfect — then after measuring my space again I realized it was going to be way too big. I messaged customer service expecting a hassle since the order was fresh, but they got back to me fast and were just straightforward about cancelling and refunding. They walked me through the next steps and even suggested a few smaller models that might fit. I picked one of those replacements off their site; seems like a good fit and it’s on its way now. What stuck with me was the speed and how matter-of-fact they were — not overfriendly, just actually helpful. First impression was relief more than anything, because a mix-up like that could turn into a headache. So yeah, service was the highlight, and it made the whole thing simple and low-stress.
Shiny table with extensions
This table is amazing! It arrived earlier than expected, was packaged really well, and adding the legs was a piece of cake. The table looks so shiny and beautiful, I'm absolutely loving it! The coolest thing is that I can easily extend it with just one hand, without having to move anything off of it first. Plus, it comes with two extensions, so it can accommodate six or even eight people. It's really sturdy and seems like it will hold up well over time. I've only had it for a day, and my friends and neighbors are already complimenting it. I highly recommend this table, it's fantastic!
Large furniture piece
I took a risk buying such a big piece of furniture online, but it totally paid off! At first, I was unsure about how it would really look compared to the pictures, but I was pleasantly surprised. The wood grain design on the coffee table is absolutely beautiful, and the adjustable lighting is a cool touch. The pull-out drawers offer plenty of storage, making it useful and stylish. Putting it together was easy with the clear instructions. Overall, this coffee table has totally changed the look of my living room and has become a standout piece that I absolutely adore. I'm thrilled with my purchase!
Dining table and chairs set
I bought a dining table and chairs set from this store recently and I'm so happy with it. Everything went smoothly, from ordering to delivery. They did let me know there would be a slight delay with the table, but it still came on time. Putting the table together was easy, and the chairs are comfy and strong. The set's quality impressed me, and it really upgraded my dining room's look. It fits perfectly in my space, and the table top is stylish and tough. I really like how I can extend the table for extra seating, too. Overall, I'm super satisfied with my purchase and definitely recommend this set to anyone needing a modern and practical dining solution.
Custom order sofa
I was so happy with my special order couch from Hernest! They said it would take about 5 months to arrive, but it showed up in only 2 months, although it was missing one of the storage drawers. The customer service team was really helpful and let me know about the missing piece before it even got to me. I was really impressed by how well they took care of everything.
Pre-ordered convertible couch
I recently ordered a convertible couch from this company and it came quickly and well-packaged. But man, it's so uncomfortable as a bed! I've called and emailed customer service a bunch of times to try to return it, but no luck. It's been really frustrating trying to get a hold of someone to figure out how to return this thing. My order number is YT1000115356.
Furniture purchase
My time with this company was absolutely fantastic. The communication was great and the customer service was amazing. The furniture I got was top quality. Even though there were a few missing pieces, the problem was fixed quickly by a really helpful customer service rep named Hilda. She really went out of her way to make sure I was happy and made everything super easy. I definitely recommend this company to anyone in need of quality furniture and great customer service.
Standing desk purchase
I recently bought a standing desk from this place, and lemme tell ya, I'm really impressed. This desk is super sturdy, way more than I expected, and the shelves and drawers give me plenty of room for all my work stuff. The LED lights are top quality and really make my workspace look sleek. The packaging was done with care, everything was clearly labeled and organized, so putting it together was a breeze. And speaking of assembly, it was pretty easy with simple instructions. When I did have a problem, customer service was excellent and quick to lend a hand. Overall, I'm super happy with my purchase and the service I got.
Media console purchase
I recently bought a media console and I have to say, I'm really happy with my choice. I saw it online, went with my gut, and pulled the trigger. I was thrilled when the package showed up in perfect condition with all the parts needed to put it together. The media console looks even better in person and putting it together was a breeze. The strong build and top-notch materials are clear, making it a fantastic addition to my living room. It totally changed the space and added a warm vibe that was missing before. I'm seriously impressed with this media console - I just love it.
Vanity for wife's gift
I got my mom this really amazing vanity as a gift and she absolutely loves it! Putting it together was a breeze and it feels really sturdy. The LED mirror and stool are perfect for her to do her hair and makeup with different lighting options. It even has a spot for her hairdryer and a charging outlet. I think this piece of furniture is awesome!
Vanity purchase
I absolutely love the vanity I got from Hernest. It's so sturdy and beautiful, plus it has plenty of storage space with really nice drawers. I'm a huge fan of the LED light feature - being able to brighten or dim it is fantastic. The white finish and gold handles give it a classy look in my room. I'm big on staying organized, so having a vanity that helps me keep my makeup and hair stuff tidy is a game-changer. Putting it together was a piece of cake with the clear instructions they gave. And let me tell you, the customer service was amazing - the staff was so professional and friendly. This vanity went above and beyond what I expected and now I can't imagine my daily routine without it.
About hernest
In the past houses were built solely to shelter from the elements. While that is still the main reason while houses are built, other modifications have been made to ensure that they are built for comfort. Comfort is made possible through some little products that make a lot of difference to a house, some of them include furniture, kitchen accessories, and lighting.
These make a lot of difference when building a house and their design and style will determine whether a house will be averagely priced or expensive. Are you in search of a store with quality products that will make your home stand out? You could try visiting hernest for these products. You should visit online review platforms like US-Reviews to understand what past and existing clients have said about a particular brand before shopping from them. You can peruse the client reviews and objections of hernest here.
About hernest
hernest claims to be amongst the leading online stores for all products that will make your home comfortable to live in. It has its headquarters in California, United States. Founded in 2013, the company started as an auto part industry but it grew and expanded its range of services into all the home essentials that we cannot live without.
hernest proclaims that its major aim is to continually expand on its products that are accessible to customers so that they cover every corner of the customer’s taste. Also, it is to become the customer’s one-stop-shop for everything with the least complexities.
hernest can be contacted via email at service@hernest.com and by telephone at (909) 430-1666. They are active on Facebook, Instagram, Pinterest, and Twitter as hernestcom.
Products and services of hernest
hernest alleges that they are a customer online store for different things, so what exactly are their products? Although they have a variety of products, customers can furniture for living room, bedroom, kitchen and dining, and home office furniture. Outdoor patios and furniture and outdoor umbrellas can also be purchased at this online store. Bedding and bath products such as bathroom sinks, faucets, vanities, shower systems, and sink faucets are also available. Ceiling lights, wall lights, and lamps are also a part of their massive collection of home products.
hernest claims that they may not make deliveries to Alaska, Hawaii, Puerto Rico, Guan, Federated States of Micronesia, Mariana Islands, or the U.S. Virgin Islands due to shipping restrictions. Refunds are available to customers who are not satisfied with their orders. Shipping costs will be paid by customers except on the condition that the customer received a damaged or defective product. The company also has a blog to keep customers updated on all their products and services.
Compliments, complaints, and tips for hernest
Have you ever purchased any of the kitchen and dining from hernest? If no, why? And if yes, then how was their purchase? Did you feel cheated after buying the product? We would like to hear all about your experience. Your customer review and feedback can also include suggestions that can help hernest to prevent other customers from suffering the same problems that you suffered.
Details
Contact Information
Categories hernest
Page Statistics
Last update: March 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Coffee Table
My hubby ordered a coffee table from Hernest and we all love it. Great customer service! Nice color and material too. Overall it was nice. Would love to purchase again. Read onBy: Rebecca