hernest Reviews

: 18
89% Would buy here again

Most relevant positive review

  2024-03-28
Furniture purchase
My time with this company was absolutely fantastic. The communication was great and the customer ...Read on
Thad Cronin

Most relevant negative review

  2023-12-08
Dining Room Set
HORRIFIC company, truly! We ordered something last month and after almost a month, without any no...Read on
Laurie I.

Review with most votes

  2021-11-19
Coffee Table
My hubby ordered a coffee table from Hernest and we all love it. Great customer service! Nice col...Read on
Rebecca

Reviews (18)

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    Wall-mounted vanity purchase

    I just got this wall-mounted vanity for my bathroom redo and I couldn't be happier. It's really well-made and solid, plus it came with all the parts securely packaged. The floating style totally changed the look of my bathroom. The shiny white finish gives it a modern vibe that goes great with my bathroom decor. The cabinet has a lot more space than I expected, perfect for storing towels, toiletries, and more, keeping everything nice and organized. The customer service team was super responsive and helpful when I was ordering, which I thought was awesome. Overall, I'm super happy with my purchase and would definitely recommend this wall-mounted vanity to anyone wanting to upgrade their bathroom.


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    Floating vanity for remodeled bathroom

    I got a new floating vanity for my bathroom and I gotta say, it really impressed me. The cabinet came in super protected with tons of wrapping, so no scratches or cracks. It did arrive a bit later than I expected, but the quality of the product totally made up for it. The only downside was having to put it together, but luckily it was pretty easy and now I have a strong piece of furniture. The sink, which came separately, was also wrapped up well and arrived in perfect condition. The floating style of the vanity fits perfectly in my small bathroom, making it look bigger than it is. This vanity really added to the midcentury vibe in my house, and I'm thrilled with how it all came together.


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    Office chair purchase

    At first, I wasn't too sure about buying an office chair from this company. I wasn't sure if it was legit or not. But, I decided to take a chance and I was actually really happy with how everything turned out. The price was way better than other places, which made it a pretty good deal. The only downside was that one of the chairs I got had a problem with the holes not lining up right in the frame. I reached out to customer service through email, and they got back to me super fast and sent me a new chair right away. They handled the issue smoothly and it made me feel a lot better about the whole situation. Overall, I was happy with the service I got from them.


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    Standing desk purchase

    I recently bought a standing desk from this place, and lemme tell ya, I'm really impressed. This desk is super sturdy, way more than I expected, and the shelves and drawers give me plenty of room for all my work stuff. The LED lights are top quality and really make my workspace look sleek. The packaging was done with care, everything was clearly labeled and organized, so putting it together was a breeze. And speaking of assembly, it was pretty easy with simple instructions. When I did have a problem, customer service was excellent and quick to lend a hand. Overall, I'm super happy with my purchase and the service I got.


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    Pre-ordered convertible couch

    I recently ordered a convertible couch from this company and it came quickly and well-packaged. But man, it's so uncomfortable as a bed! I've called and emailed customer service a bunch of times to try to return it, but no luck. It's been really frustrating trying to get a hold of someone to figure out how to return this thing. My order number is YT1000115356.


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    Furniture purchase

    My time with this company was absolutely fantastic. The communication was great and the customer service was amazing. The furniture I got was top quality. Even though there were a few missing pieces, the problem was fixed quickly by a really helpful customer service rep named Hilda. She really went out of her way to make sure I was happy and made everything super easy. I definitely recommend this company to anyone in need of quality furniture and great customer service.


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    Functional LED vanity with storage

    The vanity I bought was just what my daughter's bedroom needed. It fits perfectly in the small space we have, and the storage and shelves are perfect for all her stuff. The LED mirror with different settings is a nice touch, making the room both practical and pretty. I made sure to secure it to the wall for added safety, especially since it's for my 12-year-old daughter's room. Putting it together was pretty easy, with clear instructions and parts that were labeled well, even though it did take a few hours. All in all, I'm happy with the quality and look of the vanity.


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    Table and chair set purchase

    So I just got this table and chair set from this company, and I gotta say, I'm pretty happy with how it turned out. The set looks awesome in my apartment and goes perfectly with the rest of my stuff. But I did run into a couple issues that kinda let me down. One of the chairs didn't fit where it was supposed to, so now I've got an extra chair hanging around. Also, one of the latches on the set broke off, but it didn't really mess with how everything works. Still, I gotta give credit where it's due and say that the customer service from the company was top-notch.


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    Media console purchase

    I recently bought a media console and I have to say, I'm really happy with my choice. I saw it online, went with my gut, and pulled the trigger. I was thrilled when the package showed up in perfect condition with all the parts needed to put it together. The media console looks even better in person and putting it together was a breeze. The strong build and top-notch materials are clear, making it a fantastic addition to my living room. It totally changed the space and added a warm vibe that was missing before. I'm seriously impressed with this media console - I just love it.


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    Elegant fireplace TV stand

    I just surprised my mom with this amazing fireplace TV stand I bought. Setting it up was a breeze and it even came with options for different fire and entertainment lights. The cozy vibe it gives off in our living room is just what we needed. It looks super fancy, but I got it for a steal. I'm thrilled with this purchase and would definitely suggest it to anyone wanting to spruce up their place.


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    Vanity for wife's gift

    I got my mom this really amazing vanity as a gift and she absolutely loves it! Putting it together was a breeze and it feels really sturdy. The LED mirror and stool are perfect for her to do her hair and makeup with different lighting options. It even has a spot for her hairdryer and a charging outlet. I think this piece of furniture is awesome!


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    Furniture purchase

    I recently bought some furniture from this company, but man, I've been waiting forever for it to show up. It's been a month since I placed two orders, and I still haven't heard anything about when it's gonna get to me. Plus, when I tried to check on my stuff through their Facebook link, I kept getting an error message. But when I went straight to their website, everything seemed fine. Just hoping my furniture gets here soon!


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    Dining Room Set

    HORRIFIC company, truly! We ordered something last month and after almost a month, without any notice they simply cancelled order only to tell us they never had item to begin with. Tried to order another after confirming they had product, only to cancel order again. Omg NEVER AGAIN! Buyers beware!


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    Sturdy dining table

    The package arrived really fast and was so easy to assemble. It only took me about 10 minutes to set it up on my own. The tabletop is fantastic and feels very sturdy. We're definitely going to purchase some chairs to go with it soon!


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    Makeup table purchase

    I got this really awesome makeup table but some things were broken and missing when it arrived. Luckily, the company fixed everything really quickly and did a great job. It's clear they really care about taking care of their customers. The table turned out even better than I expected. I'm absolutely loving it!


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    Vanities

    Worst experience I have ever had! They have no number to call and stopped retuning any emails! I waited for my order since March 15th when it finally came in back in June both vanities were damaged. One was even cracked all the way on the side and the other completely stained. It looked like scratch and dent items NOT like I had spent over 2k. Then, they told me they would send me new ones or offer an 80 dollar discount (hahaha) and I asked for new ones and was promised they would arrive no later than mid July. It is now August and I have received nothing. I am now left with damaged items and a delayed bathroom project. How can any business survive with this kind of HORRIBLE almost non-existent customer service?!?! Don’t order from here unless you want to waste your money and wait half a year for a ... product!


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    Dining Table

    I was looking for an all black dinning table and I stumbled across this one. It was actually my last pick. However when it arrived I was actually shocked with how much I loved this table. It's so nice and affordable! On top of that it came 4 days early!

    Hi,

    I did an order 2 months ago, and nobody have contacted me since the order, I never received any emails, I have tried to contact them whitout replies, did they sent you emails confirmation?I thought that Hernest website was a scam, can you please give me more about your process order?


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    Coffee Table

    My hubby ordered a coffee table from Hernest and we all love it. Great customer service! Nice color and material too. Overall it was nice. Would love to purchase again.


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