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Hometown Apparel Reviews : Share your review & read experiences
All reviewsHometown Apparel
30% Would buy here again
All reviews (10)
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george mason sweatshirt
I ordered a sweatshirt with blue letters but when I recieved it was black letters. I wrote in to customer service and was told to send it back and my to pay shipping per their policy and reorder a shirt in a different color. Not im sorry this happened, not let us pay for you to return or to reorder or give a discount. Your site gave me an image I glady accepted and wanted and when recieved incorrectly was basically told so what send it back after I sent the picture of what I thought I purchased and what I recieved which showed to completely different things. I wanted to continue using this site but felt so unappreciated as a customer.
tee shirts
I ordered three tee shirts however one had the wrong date. Said the date could not be changed and for me to order something else which I did. I received the three shirts with the incorrect date on the tee shirt. In addition, I just took one out of the dryer and it must have shrank three sizes. Not going to order from this site again.
Shirts
This company is NOT out to provide quality items, help you or provide any type of service for their customers. I would highly recommend NOT buying from Hometown Apparel. They shipped to the wrong address 3 weeks after I placed the initial order.
Shirt
Ordered orange and received wrong color. No big deal. Created a ticket in website to find resolution and heard nothing back. Signed in to check “ticket” and “ issue had been closed “
Created another ticket. Week later, “issued had been closed”
I never heard from anyone. Tried number. Won’t get you to anyone.
So it’s a $25 shirt- not like I’m going to hire an attorney to represent this crime. It just means I got burned and so long as your order is correct- great.
If not, it’s S O LT-shirt
If you are looking for customer service to resolve your complaint, do not count on this company. I ordered an adult small t-shirt for my 10 year old son, and what arrived had a “small” on the shirt but it was clearly an adult XL that was mislabeled. I sent them a picture of the giant shirt when they requested a picture, and I waited days and days with no response. I emailed again, nothing. Finally another email and they said that they determined they sent me the correct size. Again the t-shirt was labeled an adult small but it was clearly an X-LARGE that my husband could fit into. They offered to print me a new one on YOUTH SMALL if I would mail this one back. Again, that was not the issue! I needed an adult small. It was beyond frustrating and they will no longer get my business.
Evergreen hoodie
Very expensive for a very thin and cheap material used. Customer service was incompetent and I will never purchase another item from this company again! Look elsewhere!
Sweatshirt
I ordered some sweatshirts, was not happy with the quality. E-mailed them and received a response telling me how to return them, which I did promptly. It's been over a month and I have not received a credit nor do they respond to my e-mail asking for the reason why. Their phone number only directs you to the e-mail address and then hangs up, you cannot get a live person. Would never order from them again and am still waiting for my $150 back to my credit card.
T-shirt
Ordered t-shirt payment quickly went through. After 2 weeks and no information about status sent emails with no reply until I threatened to turn over to bank as fraud. Immediate response told t-shirt was still in production. One week later still no t-shirt and no response I’m now not expecting to ever see t-shirt. I will never use this company again. Not trustworthy
Two Bay Shore Shirts
Still waiting for shirts to arrive after all the bad reviews it makes me wonder if this company is on the up and up
Multiple sweatshirts in 2020 and 2021
I have mixed feelings about this brand. I don't know other brands that do the same thing because I would absolutely patronize them instead of this brand. This brand touts itself on being a family-owned brand and even though they have a phone number, they tell you to contact them on their website. However, they don't actually respond to inquiries on their website. The same thing applies to Facebook and Instagram. They tell you to contact them on their website but they won't respond to emails initiated on their website or via their support email address.
To elaborate on my concern, I received a sweatshirt that was too tight even though I had purchased other sweatshirts of the same size. They told me that I can return it but I had follow up questions. I have been sending them seven emails in the last five weeks with those questions and no response has come from this company. This is not the first time that they have been absent in the context of responding to customer inquiries. I was dangling money in front of them in 2020 and yet they couldn't give me the decency of a response then either. I had to follow up question a few weeks later and again had to wait and follow up with him multiple times before they finally responded to me. Evidently, this family-owned business needs to start thinking of outsourcing their customer service beyond the family because the family sucks at responding to emails. For this reason alone, if there is a similar brand out there who wants to compete with them or already does, please contact me (my name is easily Googleable) as I would be happy to support you financially instead of this company which does not consider me a valued customer. I can imagine that I'm not alone. I can't be the only customer that they're ignoring.
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