LEGO - Overall Rating based on 20 reviews
Featured Reviews
Reviews (20)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
LEGO Order Suspension
I had a really bad experience with an online LEGO order recently. I placed a few orders, but then out of the blue, they told me my future orders were cancelled because I supposedly violated their policies. I was so surprised by this and upset that they didn't give me a clear reason or any proof. The customer service person accused me of getting something for free in a sneaky way, which I completely disagree with. If anyone else is dealing with something like this, I recommend talking to a lawyer because it seems like LEGO is just making random decisions without good reasons. The email they sent me was dismissive and didn't give me a chance to talk about it or clear things up, which made me feel really frustrated and like I had no power against their unfair treatment.
New building block set
I used to enjoy building with building blocks, but with all the different brands available now, I can't stand the original brand anymore. I used to really like it, but when I heard about a store owner in Germany having trouble with the company, I switched to a different brand. And let me tell you, I am never going back to the original brand! The new building blocks are just as fun to play with, and I don't have to support a company that's so strict with its rules.
Unresponsive customer service
The customer service at this company is terrible. They don't respond to emails and when they do, it's like they didn't even read what I wrote. The answers they give are useless and don't fix the problem. I've been trying to get a refund for a delivery I couldn't cancel for 4 weeks now. I sent the package back in December and still haven't gotten my money back. It's really frustrating and not okay.
Recent purchase - Excellent customer service
I just wanted to give a shoutout for the amazing customer service I got from your team recently. When I called for help, they were super nice and really listened to what I needed. It was great to see how dedicated and professional they were. Thanks for making my experience so positive and satisfying!
LEGO Set
I've been a fan of building sets for a long time, so I recently bought a LEGO set for my collection. The quality and attention to detail in this set really impressed me, and I thought the building process was both challenging and rewarding. The pieces came together perfectly, and the final product was sturdy and well-designed. I definitely recommend this set to any LEGO lover who wants a fun and engaging building experience.
Blocked Account
My account got blocked out of nowhere. I've been a loyal customer at that store for years, even returned stuff cause it got damaged during shipping. It's really frustrating that they won't give me a reason why. It feels like the company is losing my trust. It's disappointing how customers are being treated. I'm done with them, and I'll make sure my friends know not to shop there anymore.
Recent LEGO purchase
The website looks nice, but it's pretty slow to get around on. They have a good variety of LEGO sets, but my overall experience was kind of meh. I tried using the "pay later" option, but got an email three days later saying I needed to pay upfront. When I asked about how much I could defer payment, customer service couldn't give me a straight answer, even though that option is supposed to be available for every order. It was a bummer that I couldn't pay with ideal, too. They said delivery would be 2-3 business days, but it took 7-8 working days because of payment processing delays. The tracking system was all over the place; one day it would say my package was still in the warehouse, then all of a sudden it said it was delivered. Despite all these problems, the customer service reps were nice, but they couldn't really do much to help with the delays.
LEGO set
I'm a regular customer of this company and I've bought a bunch of stuff on their website. I always think their customer service team is top-notch - super efficient and friendly. Anytime I had a question about my order or needed help with a return, they were right there to help out. I really appreciate the awesome service and I'll definitely keep shopping with them in the future.
My recent order
I just ordered some stuff from this company, and it was a total letdown. I got six things, but they canceled five of them out of nowhere. It's pretty frustrating, honestly. I expected better from a big company like this. I've never had such a bad experience buying stuff online before.
Motor set replacement
The service from this company was amazing, way better than I expected. I had a problem with a broken motor set at first, but they replaced the whole thing in just a week! The communication was top-notch, they even made it special for my super excited 9-year-old son. I'm really impressed with how Lego took care of everything and made sure my son was happy.
LEGO McLaren F1 Car missing piece
I just got the LEGO McLaren F1 Car set and was pumped to start building it. But, man, when I opened the box, I saw a piece was missing. I reached out to LEGO to ask for the missing piece, but they hit me back saying they couldn't send it for different reasons. I even told them the missing piece was messed up, but got the same response. It's such a bummer 'cause I was so eager to finish the set.
Awesome set
Hey everyone, I just wanted to tell you about this amazing set I recently got. It's seriously the best and way cooler than what the other brand has. And the price was really good - much cheaper than I thought it would be for something so awesome. I'm so happy with my purchase and just had to share it with all of you. Trust me, you won't be disappointed if you get this set for yourself!
Missing brick in new set
My son was so psyched to put together his new Lego set, but when he found out a piece was missing, he was pretty bummed. Luckily, I hopped online, ordered the missing brick, and it was a breeze. The delivery came super quickly and everything went smoothly. Really happy with how easy it was to order and how fast it arrived.
LEGO purchase
I recently bought something online and ran into a problem with my payment getting charged twice for an item that was on backorder. First, I got an email letting me know about the backorder, which was okay. But then, two days later, I noticed they took more money from my debit card for the same item. When I tried calling customer service, I found out the phone line closes at 5pm, so I tried using the online chat. The person I talked to seemed confused at first, saying payments only happen when items are shipped, and backordered things don't get charged until they're sent out. I had to clarify that I got charged twice, and then they said there was a problem with their billing system and there was no quick fix. They said they'd check on it, but later told me they'd be out of the office for a few days. This whole thing is stressing me out because the extra charge means my bills won't go through on time. So, I'm asking for a refund for the extra money they took.
Harry Potter LEGO sets
My son and I have been getting into collecting the Harry Potter sets lately. We've run into a few issues though - missing pieces in 6 sets and a duplicate bag in an Advent calendar. But, I was able to easily get all the missing pieces sorted out, and a new bag for the calendar is coming our way. I chatted with a staff member and they've been really helpful. I think it all comes down to how you talk to them. I believe in treating others the way you want to be treated. From what I've seen, they're doing a great job!
Missing piece in Buggatti Chiron set
I was putting together my Buggatti Chiron set and noticed a piece was missing. I tried to request it online, but when I realized I couldn't finish building the next day, I decided to call customer service. They told me it might take up to two weeks to get the missing piece, but they also said they'd send me a small set for free that had the same missing part. Eventually, the piece I requested arrived, but it didn't take as long as expected. Their service was truly top-notch, and it's no wonder they've been around for 90 years.
LEGO set
I just love getting LEGOs because if a piece is missing, they send it really fast! And ordering LEGO sets is just so easy. Plus, when you splurge on those more expensive sets, they often throw in a freebie!
LEGO Order (USD 500) for holiday gift
I recently ordered some LEGO sets as gifts for the holidays, hoping to get them in time for the special day. Unfortunately, the package arrived almost a week late, which really bummed out me and my family. The delay totally ruined the holiday vibe for my loved ones who were super excited about their gifts. Even though I contacted customer service to talk about how upset I was, they didn't really seem to care and didn't offer anything to make up for the inconvenience. It was pretty disappointing how little they cared about making customers happy. From now on, I think I'll look into other places to buy LEGO sets so I can avoid dealing with this kind of thing again.
LEGO set purchase for 8-year-old
I just got my hands on this LEGO kit for my kid who just turned 8, and let me tell you, it was a solid experience. But, wouldn't you know it, there was a piece missing when the set showed up at my door. So, I reached out to customer service and man, they were so nice and really knew their stuff. The person I talked to fixed the problem right away. I gotta say, I was pretty blown away by the awesome customer service they gave me.
Kids corner
Don't like Video games.I am soccer players ,only like open grounds and unlimited runs.Cannt sit at one place assuming I am playing.
But what about 21st century kids?They are fully devoted to video games instead going on ground.
Lego games is a point where I spend big money every month ,as I have three kids.All boys.
Anyone can understand three kids in a home can't stick on one game in playing hours.
I don't know what are the games by their names but sometimes their sound irritate me but I have to bear because they are my kids.
My happiness is ,boys are happy with Lego and same time my worries is I am loosing my hard earned money every day.
Review with most votes
Kids corner
Don't like Video games.I am soccer players ,only like open grounds and unlimited runs.Cannt sit at one place assuming I am playing. But what about 21st century kids?They are fu... Read onBy: Abigail