Lulu and Georgia28 reviews
Featured Reviews
Reviews (28)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Rug purchase
I just bought a rug from this company and at first, I was bummed that I couldn't talk to a real person when I had questions. But when I reached out by email about my shipping concerns, they were super quick and helpful in getting everything sorted out. I still think it'd be better if I could talk to someone on the phone, but I'm glad they were efficient and willing to help through email.
Dresser too small
I recently bought this dresser online thinking it would be great for all my clothes, but turns out the drawers are so small! Like, why would they even make a dresser that can't fit clothes properly? I'm pretty disappointed.
Rug
I have ordered 4 rugs from them and this is the second one that reeks of mildew. They do not have phones and you have to send an email and I am still waiting a reply. These are not inexpensive things. It's insane. The first rug was thin, and I somehow thought I had done something to make it that way, and I was able to use tons of baking soda and vacuum and leave it in the sun. This one is so smelly you cannot have it in the house without the entire place stinking of mold. I don't know what to do about it. Keep emailing I guess. Worst company ever. Go West Elm. They should have a service Zero star option.
Rugs, chairs, and more
The products are nice, but the customer service is HORRIBLE! or should I say, does not exist. I accidentally added 2 of the same rugs to my cart. I checked out and immediately noticed and tried to notify them. No phone number on site. Only email, so I emailed them and got a return email stating it would take 7-10 days to answer my email and. If I emailed them twice, I would be put at the back of the responses. Who says that to customers? Who waits 7-10 days to answer an email? There is more, but I will stop there. There are too many other places to shop online furniture with great customer service. I will NEVER shop here again.
Coffee table
Truly an infuriating experience dealing with these guys, especially since the furniture is so great. I ordered a chair that came shipped with no issue, but the coffee table which was delivered by an outsourced white glove warehouse came absolutely destroyed. The box was in perfect condition, even the foam corner inserts, so somebody re-boxed it, but there was cracking and chips all along the entire side of the table. One giant crack down the whole middle of that side, and then the opposite corners are pulled and seperated where the wood it joined. Delivery guys said it probably got dropped off a forklift.
Mistakes happen, but it stinks when you wait 2 months for something that comes broken and know it will be yet another 2 months waiting for replacement. It makes it even worse when they've shut down their phone lines and make you email them. They also let you know they will "try" to get back to you in 7-10 business days, and kindly remind you weekend days dont count in case you forgot. It took about 4 days for them to get back to me (I was also harrassing them on instagram dm every day), which is pretty good by their self prescribed standards but its a long time to not hear from anybody as you look at your destroyed coffee table every day I found.
When something like this happens, its bottom line poor cuatomer service to leave the customer waiting for any word from the company. This isnt a $20 amazon purchase. Once they emailed back they actually refused to get on the phone with me, which felt like a slap in the face. They offered to either refund me or send a replacement in 2 months (obviously), but that was it. I confirmed I would like a replacement, inquired about expediting it, and let them know simply replacing the item with one that isnt destroyed was not a satisfactory compensation for my inconvenience.
As of writing this it has been a week since my last email and nothing from them confirming my replacement. No answer as to whether or not there is any way to expedite the replacement. And certainly no credit or gift card offered. I gave them two stars because the furniture looks great and seems like good quality, but buyer beware because if something goes wrong its a total headache to deal with them, and they dont seem especially eager to make it right either, just check the boxes. I like that theyre a smaller company but honestly at this point cutting them slack for that would be disrespectful to the other small companies I give my business to.They do not care anymore for negative reviews or complaints. They just process payments as fast as they could. Run away with the money?
Jenni Kayne cabin rug
Cannot believe how awful this company is to deal with. Ordered a jenni Kayne rug from lulu September 26. After being given date of delivery which came and went, finally called credit card co for dispute. Lulu told credit co the rug shipped out and I’d receive week before thanksgiving. This went on and on. Christmas is in 2 days and they have scheduled delivery several more times only to have metropolitan delivery cancel days before. They claim the rug is still sitting in warehouse in California. But they mark it ‘in transit’ unless someone is carrying it across country to Miami in their back it cannot take 3 months to transport a rug. Why not be truthful? If you dig deep enough to find lulu phone #, you will hear recording that they are too busy to accept calls, send email and within 5-10 days you will receive a response. It is a BS time staller. I have sent so many emails to “Kelly, Operations Manager” and when I questioned if they are really sending rug, she said no one is trying to hide anything from you! Well, no one has answered my emails since dec 4 (20 Days ago). why don’t they just say it will take months for you to receive your item or better yet, not charge you until item is delivered? I was charged extra $200 for shipping!!!!!! I will contact credit card company to cancel as well as BBB. I think I have been more than patient. Never experienced such awful customer service. Such a shame, rug looked so beautiful in photo.
Sectional
Unbelievable. Oh yeah - ordering is easy. God help you if you actually want your merchandise or even info about your order. I spent $4K on a sectional. I tried to contact them on Dec 3 about a prospective time frame for delivery. The only thing I got was an automated email saying that they would get back to me in 7 to 10 business days. Fast forward 10 days: I hear not from them but from the company they are using to deliver, Metropolitan, who, as it turns out, is only delivering to Massachusetts twice a month. So, this is Dec 14th and I won't get the sectional until January 4th, 2 days before I leave to go to my permanent home 1400 miles away. DO NOT BUY FROM LULU AND GEORGIA. Don't do it. You will regret it. I cannot even contact them to cancel the order. If you call their 888 number, you get a recording saying that they are not taking calls, and to go online - where you will get a response in 7 to 10 days. I left a note online telling them to take the sectional back from Metropolitan and refund my money. Yeah, wish me luck.
Rug
There is no customer service. Impossible to speak to anyone from this company. Meanwhile even if you get free shipping, if you need to return you are then charged for the “free shipping.” Dealing with the company is frustrating. Meanwhile the rug that I ordered looked really cheap in person.
About Lulu and Georgia
Are you looking to get new furniture or lighting system for your home? Have you tried several on-ground furniture showrooms but didn’t find the perfect sofa to fit your new living space? Not being able to find the right furniture and décor for your outdoor space can be distressing. Thankfully, there are online showrooms with an extensive catalog of products for every living space. One of them you can check out is Lulu and Georgia. But what kind of rugs do they sell? And how comfy are their duvets and pillows? The only people who can provide answers to these questions are those who have patronized Lulu and Georgia before? Read customers reviews of Lulu and Georgia here on US-Reviews to help you build an impression of the company.
About Lulu and Georgia
Lulu and Georgia is a home décor company founded in 2012 and is based in Los Angeles, California. The company asserts to manufacture and curate a wide collection of interior design items.
Products and services offered by Lulu and Georgia
Lulu and Georgia offer an extensive collection of home décor items categorized into rugs, furniture, outdoor, pillows & décor, lighting, and walls. Their collection covers a wide range of manufacturers and brands from across the globe. Customers can also find a variety of other home accessories and gift items. Their team of designers and buyers stay far ahead of trends and on top of what's happening in the industry to bring you the best and latest in furniture, home accessories, and furnishings, including exclusive styles you won't find anywhere else. Their buyers travel the globe to find one-of-a-kind vintage and found items. All items that are in-stock and can travel via UPS or FedEx ship within 3-7 business days and should arrive within 3-5 business days from the shipping date. Items ordered together may not arrive in the same box. They are unable to ship to P.O. and A.P.O boxes. Shipping applies only to the 48 contiguous states. At this time, they do not offer shipping internationally or to Hawaii or Alaska. All items marked with a FREE RETURNS symbol can be returned with a complimentary return label when a return is requested within 60 days of receiving your purchase. They do not refund original shipping charges. All items must be sent back in their original packaging. If the original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in their original condition and show no signs of wear. For all lighting and wallpaper, once it has been installed, it cannot be returned. Simply pay your monthly bill using a debit card, bank transfer at affirm.com/pay. For more inquiries, you can contact them via email at support@luluandgeorgia.com
Comments, complaints, and Complaints
Have you have purchased furniture or home décor items from Lulu and Georgia before? If yes, spare a few seconds to share your experiences. Kindly leave a candid review here to guide future customers in their dealings with Lulu and Georgia.
Bonus!
📊 How did Lulu and Georgia shine for you?
Contact Information
5410 Wilshire Blvd
90036 Los Angeles
United States
Categories Lulu and Georgia
Online Shop | Home and Garden | Sport & Outdoor | Multimedia & Magazines
Page Statistics
Seite online seit: November 20, 2019
Letzte aktualisierung: November 29, 2024
Review with most votes
Rug
There is no customer service. Impossible to speak to anyone from this company. Meanwhile even if you get free shipping, if you need to return you are then charged for the “free ... Read onBy: Ella