PrinterPix - Overall Rating based on 23 reviews
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Expired voucher problem
I had these vouchers for photo books that expired, and I was really disappointed. I received an email about an extension, but the link was broken, and the time mentioned was incorrect. I tried reaching out through chat and the help desk, but that didn't work out. Eventually, I emailed them and Lina N. saved the day! She sorted everything out quickly and was incredibly kind. PrinterPix needs more employees like her!
Assistance and Activation
I talked to Representative Dominik Fisher at this company recently, and I have to say, he really went out of his way to help me out with my purchase. He gave me all the info I needed and even took care of updating and activating my expired purchase. His friendly and respectful attitude made the whole experience really enjoyable.
Artwork purchase
As someone who survived a stroke and has some limitations, I find a lot of comfort and happiness in creating art. I recently bought some artwork from this company, and it really brightened up my day-to-day life. The pieces I got were top-notch and gave my living room a nice personal touch. The customer service team was super helpful and really listened to what I needed, which made ordering a breeze. The prices were fair for the great products I received, and the delivery was quick and smooth. Overall, I'm really happy with my experience and I'll definitely be coming back for more in the future.
Giant photo blanket
I was really feeling a bit nervous about ordering from this place, but I'm so glad I went for it! I ended up getting the biggest blanket with all my favorite pics and splurged for HD. It turned out amazing! I got it for my brother's graduation and the pictures turned out just right. Really happy I decided to take a chance on this website.
Lay-flat book order resolved
I ran into an issue with my Lay-flat book order, but Frank Nielsen really came through for me! He took the time to listen to my concerns, investigated the situation, and resolved everything for me. Frank was incredibly helpful and friendly, and I'm really thankful he was able to assist me.
Discrepancy in order
I recently had a problem with my online order from this company. I placed an order, but when I got the confirmation, it was for a different item than I picked. I sent an email to customer service right away to fix it. At first, the response I got wasn't great because they said the order was right. But when the wrong item showed up, I reached out to them again to let them know. To my surprise, the right item was at my door just two days later. Even though there was a small issue at first, I was really impressed by how fast Printerpix fixed everything. Now, I trust their service even more and will definitely use them again for gifts in the future.
Blanket purchase
I just bought a blanket from this company and ran into a printing problem. But when I reached out to their customer service through FB messenger, they were really helpful in fixing the issue. They took care of it right away and now I have a new blanket on the way. I'm grateful for how fast they responded and how dedicated they were to making sure I was happy with my purchase.
Custom canvas order
I just bought a custom canvas and had a little problem because my old shipping address was still saved on Apple Pay. I emailed customer support and Ryan Harington got back to me in a day. He quickly fixed my address and made sure everything was right. I was really happy with how fast and helpful the customer service team was, it showed they care about their customers. I'll definitely be coming back to buy more custom canvas and other stuff because it was such a smooth and easy process.
Photobook order
Hey, so I got this photobook and it was a mess at first. I was feeling really down because nothing was going right. But then, this guy Andrew totally came to the rescue! He helped me figure everything out and even said he'd give me a free order because of all the issues. I still had to spend a ton of time fixing stuff, but it was such a relief to have someone finally assist me, you know?
Picture frames arrived broken
One of the picture frames I ordered came broken, but I was really impressed with how fast they sent me a replacement after I emailed a photo of the damage. They didn't make me pay anything extra or go through any trouble, which I thought was great. The final product looks amazing!
Photo book order with help from Dominik Fisher
Dominik Fisher really came through for me when I was having trouble with my photo book order for my dog, Luke. He was so kind and really understanding of the situation. I can't thank him enough for all his help and compassion.
Delayed Calendar Order
I ordered a calendar back in early March and it hasn't shipped yet, and I haven't gotten any updates. I tried contacting customer service through email but they haven't gotten back to me. I was counting on it for an Easter gift and now I'm running out of time. It's frustrating that they promised a 10-day delivery and it's been delayed like this.
Photobook purchase
Even though I had a rough start trying to make my photobook on the wrong site and running into lots of problems, I eventually got some help from a guy named Andrew Robello from the UK team. He was really patient, took the time to hear me out, and went out of his way to guide me through everything. His commitment and determination to solve my problem were really impressive. I appreciate his help, and the finished product came out really well.
Photo book, calendar, and blanket purchase
I called customer service and spoke with Brian Reese. He was really nice and patient with me. He helped me figure out how to order my projects and answered all of my questions. I've been a customer here for a while now, and I always order photo books, calendars, and blankets. Brian was great, and I'm really happy with his assistance!
Metal pictures with missing wall mount
I got some really awesome metal pictures from this place, but can you believe one of them didn't even come with the wall mount I ordered? I tried shooting them an email, but haven't heard a peep back. The pictures themselves look amazing, but now I've gotta go on a wild goose chase to find a wall mount somewhere else.
Photo book purchase
I wanted to share about my recent experience with my photo book order. I had a little problem, but luckily, I got to work with a really awesome customer service rep. I have to give her major props for how professional and patient she was in helping me out. She handled everything smoothly and quickly. You don't come across many customer service reps who are as graceful and attentive as she was. I felt really respected and valued as a customer. So, a big shoutout to her for going above and beyond with her service!
Metal print
I ordered a metal print and it arrived all bent. Like, seriously, who would want that? I tried to contact them about it, but I never heard back. Now it's just sitting there, useless. And now it's too late to even bother complaining to the delivery company. What a disappointment.
Order mix-up fixed
So, I ordered this item, and can you believe it? Someone else's order ended up at my door instead of mine! I was pretty annoyed because who wants somebody else's stuff, right? It was a real hassle trying to contact the company, like super frustrating. But then I sent a message on Facebook and got some assistance. The person who helped me was really great and they sent me the correct order. And get this, they told me to keep the other person's order so now my dog has a new blanket! In the end, everything worked out fine, and I'm satisfied.
Oops missed out on a photo book
I really like coming to this place, but I made a mistake with my order this time. I meant to order 3 photo books, but only ordered 2 by accident. Because of that, my voucher didn't work and I ended up paying more. Luckily, Brian Reese came to the rescue and helped me reorder the missing book. He was super helpful and made sure I understood everything. Big thanks to Brian and the whole team!
Photo book project completion
I don't want to bore you with all the nitty-gritty, but let me tell you about this frustrating situation I had with this company. Luckily, I came across a stellar employee who really saved the day and got my photo book project done. This employee was super kind, courteous, and professional - definitely top-notch in my book. They really deserve a raise in my opinion. Big shoutout to them for totally turning my bad experience into a positive one!
Review with most votes
PrinterPix - Mediocre Print Qu
I've recently had the opportunity to use the services of PrinterPix, and overall, my experience was pretty average.One of the things I liked about the company was their website,... Read onBy: Dameon Brown