RC Willey - Overall Rating based on 28 reviews
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CC Fraud
So I placed an order online and then I discovered some suspicious activity on my account. I called the corporate operator and she seemed a bit unenthusiastic about helping me out. She put me on hold to investigate the fraud, and when she finally came back, she just said everything was fine without giving me any details on how I could verify it. Kind of rude, right? I still don't know if the issue was resolved. And then I checked the website and it just said to go to the local store - not very helpful when my account was compromised! So frustrating.
Scratch and dent refrigerator purchase
Our refrigerator broke right before our son's graduation, so we thought we'd check out the scratch and dent section at the store. We found two fridges we really liked, but somehow ended up with the wrong one. Luckily, our Sales Associate was super helpful and got everything sorted out for us in no time.
5 Year Warranty Purchase
I just bought this warranty for one of my appliances from this store, right? Turns out, if I don't end up needin' it in the next 5 years, RC Willey gives me back half the money in a gift card. Our dishwasher actually qualified for this deal, and I got my e-gift card super fast, in just one day.
Furniture purchase
I just bought some furniture from the store and it was a really good experience. The salesperson there knew a lot and helped me find exactly what I wanted. They were helpful but not too pushy, which was nice because it let me take my time deciding. The customer service was top-notch, which made the whole shopping experience easy and fun. I'd totally recommend this store to anyone in need of good furniture and great service.
Refrigerator
I recently had a great experience at RC Willey, all thanks to the amazing customer service from my salesperson. Bob Pearson really went out of his way to make sure I was happy with my purchase. He knew a lot about the products and helped me pick out the perfect refrigerator. Bob was really attentive to all my questions and made the whole process easy and stress-free. I really liked how professional and dedicated he was to making sure I was satisfied. The fridge I bought is top-notch and exactly what I wanted. Overall, I'm super happy with my time at RC Willey.
New washing machine purchase
I recently picked up a new washing machine from this store and let me tell you, it was a great experience. The guy who helped me out really knew his stuff and was super friendly. He took the time to answer all my questions without making me feel rushed. The price was right in line with other stores, plus I was able to get zero-interest financing for a year which was a huge help for my budget. The delivery crew was top-notch too - they were quick, polite, and even showed me how everything worked before they left. And the Blue Rewards program that gave me an extended warranty was a nice bonus, it really showed me that they care about their customers.
Cooktop purchase
The service at R C Willey was really good. Hi Dang helped us out a lot with our account. But, I gotta be honest, the Bosch cooktop we bought hasn't been great. It works fine, but the burners are too high. My wife keeps burning her arm on the edge of the pan when she stirs. She got four burns in one night - not cool. Also, when it was installed, they forgot to put in the new gas line. So they had to come back another day to finish the job. It was a pain. We would've preferred to get the Thermador cooktop for an extra $900. It would've been a better fit for us. But we couldn't find a granite cutter to make the opening bigger. That was a letdown. Maybe R C Willey should think about hiring a granite cutter in the future to avoid these issues for other customers.
Kitchen appliance package
I just got this whole kitchen appliance set online and let me tell you, the whole process was smooth sailing. I didn't have any trouble ordering it and I even managed to cash in my rewards at the same time. Also, big shoutout to this guy Bob Pearson from the appliance department. He really knew his stuff and steered me in the right direction for my kitchen needs. Now that I've made my choice with Bob's help, I can't wait to get these new appliances in my kitchen!
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New washing machine purchase
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